Customer Service Representative
Resume:
Jorge Villarreal
**** *. ******* ***. ***. *** Covina, CA
91722
*.************@*******.***
Objective: To obtain a job in an office environment with opportunity for advancement. Skills and Strengths: Microsoft Office 2007, 10-Key, Customer Service, Bilingual (English and Spanish).
Work Experience: Customer Service
Quality Assurance
Assemble Electrical Components
EMPLOYMENT HISTORY
June 2015 – November 2015 Mechanical Engineering Technician, Kelly Services – Irwindale, CA
Assembly for Advanced R&D for experimental phase.
Prepare and test all necessary components.
Calibrate and provide maintenance to testing equipment.
Train new Technicians.
Document every change that the product has.
January 2013 – November 2014 Assembly Technician, Kelly Services – Irwindale, CA 909-***-****
Run tests for production and R&D.
Ensure that material meets quality standards.
Ensure that equipment and tools are properly calibrated before use.
Test medical equipment to ensure its functionality and quality.
Certifications on:
o Soldering.
o Laser welding and engraving.
o Production inspection.
o Resistance testing.
o Pull testing.
November 2008 – August 2012 P-Fresh Associate, Target Corp. – Azusa, CA 626-***-****
Look for expired items and remove it from sales floor, cooler and freezer.
Unload delivery truck and ensure that the temperature is correct.
Replenish sales floor.
Maintain sales floor, cooler and freezer organized.
Shipping and receiving.
o Send merchandise to DC or other stores.
o Receive vendors and close open orders.
Back stock any overstock or merchandise sent directly from the DC.
February 2005 – September
2008
Customer Service / Cashier, Famsa Inc. – Covina, CA (626) 430- 2100
Schedule deliveries.
Shipping and receiving / Will-Call.
o Send merchandise to DC or other stores.
o Send damaged merchandise to repair centers.
o Receive merchandise from DC.
o Have merchandise ready for pickup truck.
Resolve customers’ needs.
Perform warehouse and sales floor inventory.
Update merchandise with accurate prices.
Take payments.
November 1997 – January 2005 Customer Service Supervisor, Merkafon Teleperformance – Monterrey, Mexico (52) 8-181-***-***
Monitor, evaluate and provide feedback to customer service representatives.
Create weekly and monthly reports and graphs based on that month’s result.
Conduct calibration sessions with other call centers.
Follow the representative’s improvement thru an action plan.
Have daily meetings and review updates or information relevant to the campaign.
Train new hires with the most updated material, software and information.
Side by side monitoring sessions.
EDUCATION BACKGROUND
November 2008 – June 2010 High School Diploma, El Monte – Rosemead Adult School (EMRAS)
– El Monte, CA 626-***-****
High School Diploma – Diploma
Applied Computer Techniques – Certificate
Automotive Service and Repair – Certificate
National Honor Society Recognition
January 2013 – June 2013 Office Technician I &II, Azusa Adult School – Glendora, CA
Office Technician I - Certificate
o Microsoft Office 2007.
o 10-key, customer service.
o Filing.
o Telephones Techniques.
o Sexual Harassment
o Office Politics and Business Ethics I.
Office Technician II - Certificate
o Advanced Word, Excel, PowerPoint
o Advanced Access
o Office Politics and Business Ethics II
January 2004 – December 2004 Electrical Technician, Escuela Electrónica Monterrey – Monterrey, Mexico (52) 83-44-97-46
Isolators, conductor and semi-conductors
PCB assembling
Measurement devices
Connectors
March 2015 – Present Network Systems Administration, DeVry University – Pomona, CA
Major Concentration: Cisco Networking Fundamentals.
Currently attending on Camus and Online.
Associate’s Degree by 2017
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