Service Engineering
Resume:
Aaron Lewis
Cell: 702-***-****
Email: ******@**.****.***
Education
BS Computer Science– Focus in Software Engineering
The University of Texas at San Antonio 2011-2016 (Expected to graduate in may)
●2 years’ experience programming in Java including JUnit testing, data structure design and algorithm analysis
●C programming coursework including data structures and algorithm analysis
●Software engineering coursework included emphasis on Unit Testing, test-driven development and XP (extreme programming). Course project consisted of end user collaboration and short iterations for the delivery of a conference system
●Coursework in Software Validation and Quality Assurance focused on testing applications with an emphasis on Unit Testing (JUnit). Course projects included writing unit tests for Java’s mail utilities and android (utilizing MonkeyRunner/Python)
●Systems programming course included study in SED, AWK, Perl. C programming in this course was used for low-level IO
●Computer Organization coursework included programming in Assembly
●Mathematics courses have included pre-calculus, calculus I, calculus II and discrete mathematics
●Took course in macroeconomics
●Next semester’s coursework will include a courses on SQL databases, user interfaces and object oriented design
Work Experience
IT Service Desk Consultant – AllianceBernstein(Ranstad consultant)
2010 – 2013
●Provided support for desktops, virtual machines, phones and account administration
●Handled password resets for Active Directory, Sybase, Oracle and other accounts
●Performed data recovery via Net Veritas and SnapShot
●Analyzed security requests, including: reviewing firewall, FTP, Web and VPN changes
●Supported Blackberry devices including managing passwords, activation services on the BES server as well as handling lost/stolen security procedures
●Provided remote troubleshooting via Remote Assistance and VMWare
●Received awards for maintaining the highest first-contact-resolution rate of approximately 80%
●Ran reports in Service-Now for tracking ongoing outages, identifying common technical issues and identifying areas of improvement for our APAC clients
●Maintained relationships within the APAC region to elevate the overall satisfaction with the IT Service Desk as we moved to global 24/7 operations
●Responsible for interacting with employees in order to troubleshoot, track and manage technical issues using Service-Now
●Performed installation and updates of applications in the eRequest queue
Application Support/Mainframe Operator – Walmart Logistics
2004- 2010
●Wrote and maintained Perl, VBA and Batch scripts to automate intranet site content and reports via FTP, UNIX telnet sessions and Mainframe terminals
●Programming VBA macros to organize, track and calculate inventory data using Microsoft Office
●Supported applications in a mixed operating system environment, including Z/OS 10, HP UX 10.11, Microsoft Windows Server 2003 and Linux
●Created scripts to manage inventory including integrating with physical devices
●Maintained security groups and permissions for internal UNIX applications
●Resolving and escalating end user Remedy tickets
●Performed data backups on UNIX, Windows and the IBM mainframe
●Troubleshooting network and hardware issues, including TCIP networks, desktops, laser printers, servers and Cisco routers
●Utilizing CICS, TSO, ISPF and SDSF for tracking the inventory of a 1.2 million square foot warehouse
Technology Skills and Interests
●Several years experience programming in Java
●Software engineering focus includes hands on experience with software testing, test driven development (TDD) and AGILE development including the extreme programming (XP) methodology
●Experience programming in C and C++
●Familiar with Perl and Python
●Excellent troubleshooting skills
●4 years networking in a mixed environment (Linux and Windows Based) including file and print sharing, web, FTP and SSH
●Experience with the MS Office suite including VB scripting to crunch data and generate automated reports
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