Customer Service Manager

Phone Number 936-***-****

Email Address ***************@*****.***

Address Rockbrook Village Apartments Lewisville TX 75067

Monica Brown

Objective [ Customer Service ]

Summary of [09/2012-10/2014] [Tom Thumb Grocery ] [ Coppell, TX]

Qualifications [ Service Manager/ Customer Service ]

[ Manage team of 30+ cashiers and courtesy clerks, order supplies; candy, shopping bags, printer paper, cleaning supplies, etc. execute new ideas from corporate, organize for new upcoming donation collections, also the take care of employees with poor attendance, insubordination, and lack of keeping up with speed of service. I’m the manager customers come to with questions about coupons, error with receipts, computer malfunctions, self checkout machine errors, the manager who stays an 16 hour shift if lower employees call in ]

[CSR]

[10/2014-03/2015] [MHN Mental Health] [Lewisville TX]

[Customer Service Representative]

[Inbound and Outbound calls to customers, taking payments with checks and debit/credit cards Credit accounts processing all customers information, Help customers find counselors therapist lawyers psychiatrist and psychologist that fit their mental health problems. Provided customers with information about the EAP Employee Assistant Program, filed grievances for disappointed customers Quoted customers benefits as well as their mental health plans advise customer what was covered and what providers accepted their plans]

Education [ 08/2009-05/2012] [Tyler Junior College/Lamar University]

[ Psychology/Music ]

[ 3 Years of college, no degree ]

Acting Degree

Languages [ English. ]

Extracurricular [ Volunteer Care Taking in Lufkin TX occasionally visiting hometown. ]

Activities

References Trey Smith Assi. Customer Service Manager 214-***-****

Jackie Holman Care Taker Supervisor 936-***-****

Shelpa Javia Floral Manager 972-***-****

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