Management Microsoft Office
Resume:
Heather Kersic
I’m Energetic with strong management skills who thrives in a fast-paced dynamic
environment and performs tasks with enthusiasm and efficiency. Well organized and completes assignments in a timely and accurate manner. Works well independently in a Team Environment. Demonstrates very good listening skills and compassion. Reliable to have a trait of being Trustworthy and Dependable. 6310 Algard Street
Philadelphia, PA 19135
************@*****.***
EXPERIENCE
Yellow Cab Company, 8 125 Frankford Avenue
Philadelphia, PA 19136 C all Taker
July 2015 - December 2015
● Answering Phone calls in a timely manner
● Good communication skills with customers
● Answering and helping customers with what they need
● Ability to follow instructions and complete assignments in a timely manner
● Able to work independently and as a member of a Team
● Excellent verbal and communication skills
● Ability to get along well with a variety of personalities and individuals
● Ability to work at a sustained pace and produce quality work Tate and Kirlin, 6 401 Frankford Avenue Philadelphia, PA 19135 T elemarketer / Call Taker
October 2005- September 2006
● Responsible for In-bound and out-bound calls
● Computer proficiency with MS Office Suite (Word, Excel, Outlook)
● Collected customer feedback and made progress changes to exceed customer satisfaction goals
● Made reasonable procedure exceptions to accommodate unusual customer requests
● Provided accurate and appropriate information in response to custom inquires
● Ability to work independently and as a member of a Team
● Have a trait to be reliable of being trustworthy and dependable to customers
Computer Skills
Windows, Microsoft Office (Excel, Word, Outlook, Powerpoint) EDUCATION
SKILLS
● Skilled in call center
operations
● Multi-line phone
operation proficiency
● Exceptional workflow
management
● Goal Oriented
● Willingness to be a
Team Player
● Willingness to be a
Leader
● Great communication
skills
● Persuasive speaker
extensive history
with predictive
dialers
● Committed to
maintaining data
integrity
● Employee Relations
Specialist
● Call center
management
expeirence
● Strong problem
solving ability
● Dedicated to process
improvement
● Motivation and
Energetic
● Determination
● Confidence
● Multi-tasking
● Successful and
Hard-working
● Eagerness to learn
and grow
professionally
LANGUAGES
Walter Biddle Saul High School, 8 900 Henry Avenue Philadelphia PA 19128 H igh School Diploma
September 2097 - June 2001
Studied Agriculture, Prom Committee, YearBook Club, Floriculture Club References
English
Available Upon Request
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