Project Manager

Location:

Anaheim, CA

Posted:

March 16, 2016

Contact this candidate

Resume:

Mervyn V. Sam PMP CSM

Page * of **

Mervyn V. Sam, PMP, CSM

**** ******* **., *******, **. 92804-2344

Tel 714-***-**** Mobile 818-***-****

**********@*********.***

Profile

Seasoned professional specialist with over 35 years of management, consulting, business and industry experience. A skilled troubleshooter, mentor and natural leader committed to continual business improvement and who can successfully lead and drive global complex multiple projects to completion. Proven ability to multitask in a fast paced environment and delegate with a clearly defined responsibility.

Demonstrated history of turning around & delivering high quality results on or ahead of schedule and within budget. Developed, managed & maintained strong strategic relationships and alliances with senior executives, stakeholders and partner relationships agreements.

Staffed, led and managed successful global integrated full life cycle complex consulting engagements and operational efficiency projects at Fortune 100 companies. Proficient in the ability to manage complex multiple projects while meeting customer imposed deadlines and the ability to forecast and monitor performance and financials against the project plan, detect variations early and take a proactive approach to ensure budgeted and timely project completion and delivery. Proven personnel, organizational and leadership skills as well as a strong sense of personal accountability.

Expert, proven leader SCRUM Master and mentor with comprehensive knowledge of Agile/Lean (SCRUM, XP) and its application in a complex business enterprises work framework, who also advocates and evangelizes best practices and quality for projects in all areas of business with demonstrated experience and successes in Agile/Lean program/project management, governance, business analysis, value driven development & management, quality assurance and consulting services.

Highly resourceful, flexible and innovative in delivering major operational improvements in development and implementation, and of coordinating and organizing scope, people, schedules and resources for optimal productivity, efficiency and quality using mainstream traditional and Agile/Lean approaches, principals, methodologies (SCRUM, Extreme Programming (XP)) and techniques.

Experience in the high tech, manufacturing, retail, apparel, telecom, mobility, consumer products, finance, chemical, pharmaceutical, automotive and health care industries. Areas include: PMO, complex & Agile portfolio/program/project management, governance, financial management, business development, process re-engineering, financial systems, logistics, supply chain & operational management, vendor management, e-Business solutions, integration of IVR, telephony, CRM, MRP, ERP, MDM, communication, product management, pricing margin management and knowledge management. Expert knowledge of supply chain concepts especially around SIOP (sales, inventory and operations planning), emerging technologies and new SCM products.

Technical and Functional

Well-developed project management skills including Agile, proposal plan development, business plan analysis & development, estimation (SLIM, COCOMO, Mervyn V. Sam PMP CSM

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Function & Story Point), financial analysis & evaluation, business presentations, scheduling, P&L, budgeting, cost & risk control and financial forecasting monitoring and analysis, including excellent oral and written communication.

Experienced & expert with Agile/Lean PMO, executive/complex/ program/project management best practices, tools, techniques, methodologies, PMI principles and guidelines.

Agile mentor and coach to Management, stakeholders and work teams with regards to adoption and governance of Agile/Lean processes and the use of Agile techniques across all disciplines within the project lifecycle and mapping these to existing and enhancing standards or techniques.

Solid knowledge of technology, including financial, CRM & ERP II applications, middleware, integration methodologies & programming architecture.

PMI PMP® Certified Designation, SCRUM Master Certified, SAP & Siebel Certified, Oracle, ARIS, IBM Rational, Microsoft Project, PMI/PMP trained and PMP Instructor

& Facilitator.

Professional Experience

(Refer to Addendum for Project Work Experience)

SAP ACCOUNT MANAGER / PROGRAM MANAGER – Isuzu North America

(www.isuzu.com)

Anaheim, CA (12/2014 – 11/2015)

MIS Department focusing on SAP implementation, system integration, management/client services and solutions.

Devise and implemented complex programs and managed teams in order to attain business objectives.

Responsible for overseeing the addition of new products, services, or technology into business's day-to-day operations

Oversee the operational aspects of an ongoing project and responsible for leading, organizing, budgeting, and managing staff

Oversee the execution of SAP project and involved in recruiting and training team members, assessing performance, handling budgets and solving conflicts.

Directed day-to-day operations of the program and ensured compliance with established standards and applicable policies and procedures

Provided leadership and direction to project teams and management by understanding business processes, gathering requirements, identifying potential usability issues, managing scope, budget and resources and ensuring that an appropriate level of quality was maintained at all times.

Managed clients in the areas of project cost and schedule management, tracking and analysis and EVM techniques and methodology.

Responsible for integrated planning and implementing local and international multi complex SAP projects and other related projects planning, organizing, coordinating, and controlling projects; establishing and monitoring project quality programs; supervising project personnel through subordinate lead; supporting business development activities and, when required, serving as proposal manager and leading contract negotiations; representing the company to client and maintaining client relationships; and reporting project status to management. Mervyn V. Sam PMP CSM

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Continuously strived to improve project implementation efforts by identifying opportunities, recommend solutions for improving project quality of deliverables, project timelines and project cost reductions. Participated in new initiatives to address future project issues; kept abreast of functional needs and technical aspects within the SAP project lifecycle and have a working knowledge of the SAP applications.

Demonstrated success at building team relationships and partnerships across organizational lines.

SR. PROJECT MANAGER – SAP America (www.sap.com)

Irvine, CA (1/2007 – 7/2014)

Management consulting, system integration and managed services company focusing on SAP implementation, management services and solutions.

Responsible for and successfully lead local and international multi complex full life cycle implementations including high priority programs, integration within medium to large-scale projects.

Managed complex program using traditional, hybrid, Waterfall, Agile & Rational Methodology.

Served as PMO liaison with business leaders and stakeholders. Helped define project/product goals, strategies and technology roadmap. Determined benefit to cost ratio to validate business case. Executed vision set forth by the business.

Aligned efforts and defined priorities for cross-functional teams. Built relationships and managed expectations with all levels including C-level executives.

Mentored and trained project management team to deliver results and exceed business goals. Produced project artifacts to include requirements document, scope proposal, RACI matrix, project plan, budget/forecast and communication plan.

Hands-on Program Manager responsible for managing concurrent, time-critical projects with budgets.

Monitored key performance indicators with respect to schedule, budget and resources. Generated executive level reports identifying clear and consistent project status, risks/issues and risk mitigation/contingency plans.

Strategically planned and applied analytics to manage capital project portfolio. Staged and developed project roadmap against company priorities, resource capacity, inter-project dependencies, software release schedules, IT enterprise calendar, regulatory obligations and key company initiatives.

Led / Managed and drove local and international projects teams (cross functional multi-dimensional consulting teams & business teams) and activities, project governance, issues and risk management, and status verification towards satisfaction.

Managed clients in the areas of project cost and schedule management, tracking and analysis and EVM techniques and methodology.

Responsible for all planning and implementing local and international multi complex SAP projects and other related projects planning, organizing, coordinating, and controlling projects; establishing and monitoring project quality programs; supervising project personnel through subordinate lead; supporting business development activities and, when required, serving as proposal manager and leading contract Mervyn V. Sam PMP CSM

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negotiations; representing the company to client and maintaining client relationships; and reporting project status to management.

Achieved additional revenue by new or extended project opportunities, input into the bid, proposal and contract development.

Mentored, coached (ASAP, Agile, Design Thinking), scheduled and personnel management for a team of employees and/or consultants.

Demonstrated success at building team relationships and partnerships across organizational lines.

SR. PROJECT MANAGER – Metamor Enterprise Solutions (www.metamor.com) Fountain Valley, CA (12/2005 – 12/2006)

Management consulting, system integration and managed services company focusing on SAP implementation, management services and solutions.

Spearheaded & responsible for PMO and Project Management Methodology & training.

Managed projects using “Rapid / Agile” Accelerated SAP (ASAP) Methodology.

Successfully lead and managed full cycle life implementations, high priority programs, integration within medium to large-scale projects.

Responsible for all planning and implementing SAP projects and other related projects planning, organizing, coordinating, and controlling projects; establishing and monitoring project quality programs; supervising project personnel through subordinate lead; supporting business development activities and, when required, serving as proposal manager and leading contract negotiations; representing the company to client and maintaining client relationships; and reporting project status to management.

Achieved additional revenue by new or extended project opportunities, input into the bid, proposal and contract development.

Mentored, coached, scheduled and personnel management for a team of employees and/or consultants.

SR. COMPLEX PROJECT MANAGER CONSULTANT – Philips Medical Systems

(www.philips.com)

Bothell, WA (7/2004 – 11/2005)

Global manufacturer of medical imagining systems, including clinical solutions and customer services in healthcare IT systems.

Executed integration project plan for world- wide system integration testing according to Philips Medical Systems Project Methodology, this included worldwide upgrade of Mervyn V. Sam PMP CSM

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Siebel CRM 6.3 to 7.0, new implementation of Siebel 7.0, new custom functionality enhancements and integration via middleware into Philips Medical SAP R/3 4.6c ERP/MRP worldwide backbone to support worldwide business process functionality

Responsible for the design, development & execution of the overall project plans, which integrated system testing and user acceptance testing end to end, both locally and internationally (EMEA & APAC region). Set strategic direction, identified key issues, problems, approaches, performance metrics and resources required.

Managed all business functions associated with project execution in accordance with company policies and procedures; assured that the work is performed safely and in accordance with contract requirements, the project schedule and approved budgets; identified potential problems, developed mitigation plans, implemented corrective action plans, and coordinated with project personnel to resolve problems; managed the project change order process; administered other aspects of the contract; took responsibility for contract compliance; provided coordination with other organizations to accomplish project goals; and assisted with project forecasts, schedules, cost estimates and financial reports.

Accountable for the development, logistics and execution of sow, project plans & documentation to senior executives including budget responsibilities of $135MM of Total Project Value of $300MM.

Provided leadership & direction to multidisciplinary, cross functional local and international teams (186 resources).

Designed processes to address and track prototyping, identified problems including project impact on workforce.

Planned and facilitated meetings, including presentations to various senior level audiences.

PROJECT MANAGEMENT CONSULTANT – SGE Technologies

(www.sgetechnologies.com)

Anaheim, CA (1/2002 – 12/2004)

Independent contractor

Consulting & Project Management IT Services

Provide leadership and direction to project teams by understanding business processes, gathering requirements, identifying potential usability issues, managing scope and ensuring that an appropriate level of application quality is maintained.

Provided PMP training for PMI PMP certification

SR. PROJECT MANAGER – eLoyalty (www.eloyalty.com)

San Francisco, CA (2/2000 – 12/2001)

Management consulting, system integration and managed services company focusing on customer relationship management services and solutions.

Achieved additional revenue by new or extended project opportunities, input into the bid, proposal and contract development.

Successfully lead and managed high priority programs, integration within medium to large-scale projects.

MANAGER – Ernst & Young, LLP (1994 – 2000) (www.ey.com) El Segundo, CA (7/1997 –1/ 2000)

Global management consulting and technology services company Mervyn V. Sam PMP CSM

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As project manager responsible for the decomposing proposals into project deliverables, define work packages, set milestones and targets, forecast numbers, timing and types of resources, and define project management and escalation processes required for controlled delivery to plan.

Also accountable for project Time & Expenses, creating invoices, collecting outstanding receivables, managing budget and monitoring project profitability. Updating systems on project timescales and resource requirements/availability to ensure profitability and cost effective deployment of resources.

Developed relationships with key stakeholders, gained trust and built credibility for ongoing project work, maintained visibility, managed expectations and addressed issues early for successful implementation.

As a knowledge manager (SME), instructed practitioners on FUSION-SAP (SER) & Powered by ASAP methodologies.

As an Accelerated Solution Environment (ASE) Facilitation Leader/Process Facilitator responsible for the work of the team and other facilitators during the DesignShop and insuring the execution of all tasks through to delivery of the final work product.

As Manager, managed cross functional multi team’s successful ERP/MRP implementation & integration: reduced purchase order cycle from four weeks to one, turned around inventory accuracy from 65% up to 95%, elevated receiving accuracy from 55% to 97%, improved transportation logistics by 80%, increased staff productivity 40%, and saved over $500,000 annually in overpayments. SR. PROJECT BUSINESS DEVELOPMENT LEADER – Ernst & Young Management Services, LTD

Johannesburg, South Africa (1/1994 – 7/1997)

Global management consulting and technology services company

Generated new business opportunities and followed up on enquiries from marketing efforts.

As a knowledge manager (SME), instructed practitioners on FUSION Methodologies

& ARIS Process Modeling.

EDUCATION & Certification sections:

Master of Business Administration – University of Phoenix – College of Graduate Business and Management.

Executive Program, Operations Management – Kellogg Graduate School of Management – Northwestern University.

Bachelor of Science Med Hons – University of Cape Town – Sport Science

Bachelor of Science – Elmira college – Biology-Chemistry

Project Management Institute (PMI): Project Management Professional (PMP®)

Agile: Certified SCRUM Master (CSM) – Scrum Alliance

Microsoft Project – Orange Belt Certification

SAP Certified Associate Project Manager (C_PM_70)

SAP Certified Professional (Certified Application Consultant - Sales & Distribution

(SD))

SAP: Project Management Methodology, Accelerated SAP (ASAP) Methodology, Agile for ASAP Methodology, ASAP7-Agile, Extreme Programming (XP)) Implementations, Design Thinking, SCRUM@SAP, Solution Manager, Certified Application Consultant, Sales & Distribution (SD), AFS, MDM, Industrial Transportation (IT), mySAP.com, SAP-CRM, SAP-SCM, Solution Manager, PMM Mervyn V. Sam PMP CSM

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(Pricing Margin Management – Vendavo), SAP-RPM, SAP cPro, SAP PtD, SAP Workforce Performance Builder (WPB) - Producer.

OpenText

Estimation & Planning – SLIM, COCOMO, Agile

IBM Rational: Rational Suite : Collaborative Lifecycle Management (CLM), Rational Team Concert (RTC)

Rational Software: Rational Objectory Process / Rational Unified Process (RUP)

iRise – iRise Producer

ARIS: Business Process Modeling

Ernst & Young: Program & Project Management, FUSION Methodology Trainer, Express, Facilitation Leader Trainer, MG Taylor Designshops Methodology Facilitator, Accelerated Solutions Environment (ASE) Facilitator Leader Trainer, SAP Enabled Reengineering (SER) Powered by ASAP Methodology Trainer, eSpeed Methodology Trainer, rapid Implementation Methodology Trainer, The Pinto Pyramid Principle Trainer, Supply Chain/Manufacturing Strategic Operations.

Other Methodologies: Systems Development Life Cycle (SDLC), Waterfall, Spiral, Vee, Rapid Application Development (RAD), Joint Application Development (JAD), Agile – SCRUM & XP, Projects in controlled Environments (PRINCE2).

Niku Corporation: Clarity

Quality Management: Six Sigma

Manugistics Group: Manugistics

Oracle: Data modeling, CRM Foundation, Business Intelligence, Field Service

Siebel: Certified Business Analyst, Core Consultant, Field Service

Project Management Institute (PMI)

PMI Special Interest Groups

PMI Orange County Chapter, OC Chapter - PMP Instructor

SAP Users Group

ASUG Influence Council for Agile and Acceleration Techniques

Scrum Alliance

Agile Alliance

Agile Users Group

Siebel Users Group

Microsoft Partner Program

Notary Public – State of California

Broker License / Officer License – State of California, Department of Real Estate Citizenship:

United State of America

Mobility:

Available to travel internationally

Languages:

English – Written/Spoken – Fluent Afrikaans – Written/Spoken – Fluent Cantonese – Spoken – Fair Mandarin – Spoken – Fair Mervyn V. Sam PMP CSM

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German – Spoken – Fair Spanish – Spoken – Fair

References:

Available upon request

Mervyn V. Sam PMP CSM

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Mervyn V. Sam, PMP, CSM

9402 Gilbert St., Anaheim, CA. 92804-2344

Tel 714-***-**** Mobile 818-***-****

**********@*********.***

Addendum

Project Work Experience

Industry: Air Transportation, TX

Project Description/Scope: Strategy

Role: ASE Project Manager

Responsibilities/Deliverables:

Use of the ASE Design Session throughout lifecycle of engagement

As an ASE-SAP Facilitation Leader/Process Facilitator coordinated ASE team (15- 20), accountable for the facilitation of ASE design workshops for engagement team’s implementation thru solution development phase (2 months).

Responsibilities include understanding the engagement team’s objective thru the various phases, driving the necessary people and information through the DesignShop process and to get the desired tangible business results. Achievements:

Successful system migration and follow on work.

Industry: Automotive Manufacturing, CA

Project Description/Scope: Implementation of ECC 6.0 & SCM 5.0 Project (LES, MM, FICO (GL, AM, AP), APO-DP, APO-SNP, APO-PPDS, ECM, ICH, PP-PI, VMS, VC, WM), BW, Portal, OpenText, Vistex, RevTrak

Role: SAP Program Manager

Responsibilities/Deliverables:

Directed day-to-day operations of the program and ensured compliance with established standards and applicable policies and procedures.

Facilitated tactical management of large strategic development projects Managed complex Integrated Service Delivery model projects using ASAP, SDLC Methodology.

Served as main point of contact for clients during implementation process.

Aligned efforts and defined priorities for cross-functional teams. Built relationships and managed expectations with all levels including C-level executives.

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Accountable to all aspects of integrating a highly complex SAP implementation

Assisted program/project managers and team in managing and developing processes.

Managed & lead self managed high impact matrix teams.

Responsibilities include project initiation, planning, execution, controlling and closing, manage global delivery teams, local consulting teams & cross functional multi dimensional business teams, facilitating sessions to prioritize strategic objectives, capture, document, analyze, gap analysis and improvement and integration to business processes.

Achievements:

Managed multiple initiatives simultaneously

Oversaw project scope to ensure adherence to all Service Level Agreements (SLAs).

Prepared project goals, determined priorities, and prepared project plans with stakeholders.

Addressed cross-functional issue/risk identification, documentation and mitigation planning.

Developed SOPs that moved projects quickly and effectively

Developed and managed timelines and ensured projects were completed in a timing manor

Successfully and expediently identified the clients organizational needs and requirements and provided a suitable based solutions

Hands on leadership & direction to matrixed team, as well as managing client/stakeholder executive relationships including business case development & performance measurements.

Demonstrated success at building team relationships and partnerships across organizational lines.

Industry: Automotive Manufacturing, MI

Project Description/Scope: Full Life Cycle Implementation, Strategy Role: ASE Project Manager

Responsibilities/Deliverables:

License purchased to adopt & use Methodology throughout the company.

As a knowledge manager (SME), instructed employees, trainers, project managers and team members on Program & Project Management Methodologies.

Instruct practitioners in the use of accelerated methodologies for the use in a SAP implementation.

As an ASE-SAP Facilitation Leader/Process Facilitator led US ASE team, accountable for the facilitation of ASE (Accelerated Solution Environment) Design workshops for engagement team’s implementation thru solution definition & development phases.

Achievements:

Successfully managed design sessions for engagement team objective thru the various phases, driving the necessary people and information through the DesignShop process and acquiring the desired tangible business results resulting in a successful implementation from the Implementation Team. Mervyn V. Sam PMP CSM

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Industry: Building Material Supply, CA

Project Description/Scope: SAP NetWeaver Master Data Management (MDM), ASAP, Full Life Cycle Implementation & Integration.

Role: Sr. Project Manager

Responsibilities/Deliverables:

Centralized Master Data management, eliminate dependencies and implement replacement systems & processes within each of the business units.

Global data synchronization with GDSN compliant data pool

Master Data Consolidation, deduplication, enrichment & syndication. Master Data Harmonization and analysis,

Print and Publish Catalog - Image management, Rich product content management

Managed projects using “Rapid / Agile” Accelerated SAP (ASAP) Methodology.

Introduced iterative and Agile techniques

Set up and mentored Management team that was created to open the flow of communication with the executive management and the project implementation team on Agile – SCRUM processes.

Accountable to all aspects of an ASAP implementation, system integration, managing large cross-functional self managed high impact work teams.

Managed end to end MDM process design, integration, modeling, data imports to MDM, fit gap assessment, configuration, development, testing and training.

Responsibilities included managing consulting teams & cross functional multi dimensional business teams, facilitating sessions to prioritize strategic objectives, capture, document, analyze, gap analysis and improvement and integration to business processes including leading a total of 8 consulting resources. Achievements:

Successfully lead, managed MDM 5.5 GDS full life cycle Implementation

(Product/Material, Vendor, Print & Publish), including integration with ECC all within time and within budget.

Implemented MDM 5.5 and new business process to eliminate duplication and existing manual workarounds

Reduced cost of maintaining and correcting data through standardized processes and central management.

Hands on leadership & direction to the team as well as manage client executive relationships including business case development & performance measurement. Industry: Consumer Products, Cosmetics, CA

Project Description/Scope: Implementation of ECC 6.0 & SCM 5.0 Project (LES, MM, FICO (GL, AM,PC, AP), APO-DP, APO-SNP, APO-PPDS, ICH, PP-PI, WM, RF, QM) Role: Sr. Project Manager

Responsibilities/Deliverables:

Managed complex Integrated Service Delivery (ISD) model projects using ASAP, SDLC & SCRUM Methodology.

Managed and mentored Management team that was created to open the flow of communication with the executive management and the project implementation team on Agile – SCRUM processes.

Drove and managed the projects team (local, remote & global) SCRUM process and activities (daily sprints, sprint review, ad hoc and retrospective, Jour Fixe meetings), Mervyn V. Sam PMP CSM

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issues and risk management, and testing/verification towards satisfaction of the requirements

Assisted program/project managers and team in managing and developing Agile processes.

Managed deployment and process standardization strategy and rollout

Accountable to all aspects of a highly complex SAP implementation

Managed & lead self managed high impact matrix teams thru GoLive & Support.

Successfully lead, managed, delivered and implemented complex project ahead of schedule / on budget from Project Prep thru Go Live & Support Phase.

Successfully and expediently identified the clients organizational needs and requirements and provided a suitable Agile based solutions

Successfully integrated Agile processes within client PMO SDLC by adopting processes based on Agile SCRUM development and implementation techniques.

Successfully

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