Customer Service Sales

Summary

I have more than four years of sales and customer service experience. My educational background included courses such as marketing, business and sales management, accounting, and public relations. I have excellent interpersonal skills and high professional standards. I enjoy working with the public and always endeavor to meet and exceed their needs. My work experiences have also provided me with the skills and knowledge to perform monetary transactions and general office duties. My outgoing personality and communication skills have contributed to positive work interactions and my ability to converse in French has been an asset.

Education

Bachelor of Arts Expected date of Graduation: May 2016

Dalhousie University, Halifax, Nova Scotia

Fashion Marketing DEC 2010-2013

LaSalle College, Montreal, Quebec

Work Experience

Sales Advisor December 2014 – July 2015

Hugo Boss, Sloane Square & Regent Street, London

• Demonstrated consistent top tier sales • Managed professional relations with an international clientele • Supported visual merchandising on the shop floor, assembled table and rail displays, maintained store standards • Participated in weekly review of department regarding sales, stock levels (inventory) and visual merchandising

Sales Advisor August 2014 – December 2014

Karen Millen, Regent Street, London

• Worked as a stylist, meeting and exceeding client needs • Worked as part of a team and as an individual to achieve store targets • Increased customer service experience • Demonstrated the ability to be proactive by taking on additional responsibilities

Bartender/ Waitress March 2014 – July 2015

Priory Arms, London, England

• Demonstrated the ability to multitask by performing bartending duties • Served and bused tables • Dealt with monetary transactions • Took on the responsibility of closing procedures

Client Service Representative September 2008 – August 2010

Royal Bank of Canada, Halifax, Nova Scotia

• Maintained client and company confidentiality • Protected company assets • Gained excellent customer service skills • Handled monetary transactions • Performed office duties such as: photocopying, faxing, filing, answering client queries through email and phone calls • Upheld professional demeanor with clients • Promoted products to new and existing clients

Internships and Other Experience

Sales Representative for Artizan August 2013

CGTA Toronto Trade Show, Toronto, Ontario

• Gained experience working in retail sales • Accomplished daily goals • Worked as a team member, keeping both the client and the company’s best interest in mind

Internship May 2013

Artizan, Pointe Claire, Quebec

• Gained experience with visual presentations such as table and window displays • Broadened knowledge in fashion buying by working along side the buyer • Accompanied buyer at supplier meetings • Provided input on purchases • Performed administrative tasks such as taking pictures of garments and inputting information to purchase orders • Gained further knowledge in trend research

Internship January – May 2012

La Baie, Montreal, Quebec

• Broadened knowledge of various high-end brands in the “white space” of the Hudson’s Bay Company • Worked along side the personal shopper and learned about the role • Gained further retail experience

Assistant to Designer January – June 2012

Suhaila Niazi (Al Shakour Design), Montreal, Quebec

• Supported designer on the 2012 “Cashmere Couture for the Cure” gown contest • Assisted designer with gown detailing • Promoted online voting

Head Coordinator of Fashion Show (one of three) September – November 2011

School Fashion Show Event, “Blizzard on Fifth”, LaSalle College, Montreal, Quebec

• Gained hands on event planning experience through assisting, organizing and monitoring group activities that were responsible for public relations, audiovisual, models, runway theme, finance and budget to ensure the fashion show was a success

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