typing, customer service

Wong Suk King

Customer Service Executive (* years 5 months)

World of Feng Shui Sdn Bhd

+60-122****** ********@*****.***

Experience

* ***** ** ***** **********

Oct 2010 - Present

(5 years 5 months ) Customer Service Executive

World of Feng Shui Sdn Bhd

Industry Retail / Merchandise

Specialization Customer Service

Role Management

Position Level Senior Executive

Monthly Salary MYR 2,500

•respond promptly to customer inquiries

•handle and resolve customer complaints

•manage administration

•Communicate and coordinate with internal departments.

•Prepare daily report & sales report

•amending customer data

•Monitor and manage past-due and on time delivery performance

•communicate shipping detail to customers

•record details of actions taken

•follow up on customer interactions

•using sigil and indesign to create ebook.

•assist superior to coordinate special events/programmes

Oct 2009 - Aug 2010

(10 months ) sales coordinator

Unisteel

Industry Manufacturing / Production

Specialization Sales - Engineering/Technical/IT

Role Others

Position Level Non-Executive

Monthly Salary SGD 1,800

1. Check email, response to customer, internal customers.

2. Check shipment vs commitment

3. Check FG & WIP

4. Check on daily shipment report

5. Check on daily pulling for responsible programme,

If there is any low RT parts, need to send demand vs pulling report to customers to urge for the RT.

6. Update daily tracker daily

7. Keep track on FA submission and samples submission date.

8. Commitment plan

9. Send delivery schedule and shipment details of responsible programme to buyer as and when there is demand changes and shipment.

10. Launching drawings

11. Check on daily sales

12. Request for PO quantity

13. Billing customers

14. Prepare minutes report and AR report in routine basic.

15. Price list creation using Oracle system

Jun 2005 - Aug 2009

(4 years 2 months ) Captain ( Supervisor )

Gobi Cafe

Industry Food & Beverage / Catering / Restaurant

Specialization Food/Beverage/Restaurant Service

Role Supervisor/Team Lead

Position Level Non-Executive

Monthly Salary MYR 1,600

-Be aware for the cleanliness and proper set-up of the Cafe such as ensuring no soiled/ damaged equipment is put into use, especially chipped or cracked wares, etc

-To ensure that the F & B hygiene standard is maintained at all times

Attend to members' complaints and feedbacks

-Conduct daily/monthly inventory on stocks and daily briefing with staff

-Planning staff roster and annual leave

-Assist in Banquet operation in the Club

-Ensure sufficient and requisition of stocks for sale

-Any other duties assigned by the F & B Manager as and when required

Jul 2006 - Jun 2009

(2 years 11 months ) Free Lance

-

Industry Advertising / Marketing / Promotion / PR

Specialization Entertainment/Performing Arts

Role Management

Position Level Non-Executive

Monthly Salary MYR 600

Education

2004 SMK Taman Seraya

Primary/Secondary School/SPM/"O" Level in Arts Malaysia

Grade Incomplete

Skills

Intermediate Sigil, InDesign, Microsoft Word 2003, Microsoft Excel

Languages

Proficiency level: 0 - Poor, 10 - Excellent

Language Spoken Written

Chinese (Primary) 9 8

Bahasa Malaysia 7 6

English 6 5

Additional Info

Expected Salary MYR 3,000

Preferred Work Location Selangor, Kuala Lumpur

Other Information

CAREER OBJECTIVE:

Full-time position in a multinational corporation which offers a professional working environment and enabling me to grow while meeting the corporation's goals.

About Me

Gender Female

Age 29

Address 43, Jalan Saga 10, Taman Saga, 68000, Ampang, Selangor, Malaysia

Nationality Malaysia

Permanent Resident Malaysia

Contact this candidate