Customer Service High School

ANDREA DARDEN

***** *** ****** *******, ******, Texas 77338

Cell: 832-***-****

*************@*****.***

SUMMARY

Manager specializing in industrial and commercial projects. Demonstrated expertise in permitting and building code,seismic retrofitting and construction planning.Customer Service and Dispatcher with ten years experience. .

SKILLS

Managing large crews Process improvement strategiesExcellent plan comprehensionTroubleshooting Good verbal/written communication skillsGood at following instructions Flexible work scheduleCustomer service experience

ACCOMPLISHMENTS

Supervision

Trained contract workers to perform general warehouse duties to company standards.

Training

Responsible for providing vision and guidance to a group of 20 employees, training them on sufficient projectplans and procedures.

Spearheaded an employee engagement program, resulting in a 3% decrease in annual employee turnover.

Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.

PROFESSIONAL EXPERIENCE

METRO INC.

Houston, Texas

Head Starter 04/2011 to 02/2016

Accurately read blueprints and repair manuals to identify mechanical problems and fix them. Counted andverified orders picked to ensure accuracy.Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properlyinstalled and working correctly plans and quality standards.Built and maintained effective accounts receivable and cash flow monitoring systems.Collect on metro accountsOrder items for patients

METRO INC

Houston, Texas

Dispatcher 02/2011 to 02/2016

Resolved customer questions, issues and complaints.Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.Developed, implemented and monitored programs to maximize customer satisfaction and manage on-sitecustomer service representatives.Provided detailed monthly departmental reports and updates to senior management.Schedule patients appointment

SOUTHWEST DOCTORS

Houston, Texas

Receptionist/ Scheduler/Certified Assisted Nursing 01/2011 to 03/2014

Coordinated and directed project meetings.Interviewed, hired and trained new quality customer service representatives.Maintained and coordinated executive and senior management vacation, day-to-day meeting and travelschedules.

Created monthly reports for records, closed terminated records and completed chart audits.Order patients parts for machines. Certified Assisted Nursing

EDUCATION AND TRAINING

HIGH SCHOOL DIPLOMA

MacArthur High School, Houston, Texas

ASSOCIATE OF ARTS

Houston Community College, Houston, Texas

Professional TrainingCNA CertificationsCoursework in Management and Business

2003

2005

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