Sinead Golding

***** ********** *****

Charlotte, NC 28277

704-***-****

actxyw@r.postjobfree.com

Professional Profile

An outgoing professional with over 14 years of proven success in finance and data management. Cross-functional experience in both retail and IT with a focus on master data and management. Excellent client centric focus, as well as advanced verbal and written skills. A results-driven team member and leader with a focus on problem solving and process development to drive results and add value to the company.

Experience

Dimension Data North America April 2013 - Present

Credit Specialist & Master Data Owner for US & CAD

oData Management and Governance

Responsible for setting up new clients in Oracle for Dimension Data US & Canada.

Maintain open client accounts by removing duplicates, updating contact information and validating net payment terms.

Work with ERP team to resolve issues on address errors in Oracle

Point person for IT tickets for errors in Master Data.

Work with the in-house ERP team to qualify data quality between ERP system and financial system (Oracle)

SME on Master Data and how it interacts and maps to the various ERP systems.

oInvoicing

Resolve client issues with invoicing for US and Canada & Mexico by leveraging relationship management and using data points for reference

Report monthly cash forecast to Director of Credit for assigned accounts.

Reconcile client PO’s and invoices.

Process all credit card transactions for the US.

oCoaching

Created training documents for Master Data and used them to lead a cross-training initiative with other teams such as all new inside sales representatives (CSR team)

Created training documents including quick cards for collections and was responsible for training all new associates.

Training for all teams of newly acquired companies in the Master Data and Collections space.

Dimension Data North America Sep 2011 - April 2013

Finance Projects Operations Supervisor

oTeam Management

Lead a team of Project Coordinators/Administrators with a primary focus on delivering value to the customer

Managed all escalations for third party vendors, sales and customers relating to project concerns

oQuality Control

Perform periodic project set-up audits and document preventive action recommendations and corrective action recommendations as necessary.

Develop and maintain a continual business process improvement plan that will achieve measurable process and performance improvement.

Identify, test, implement and document business process changes before being moved to ERP production environment.

oProcess Management

Develop process documentation, flow charts, user guides – Serve as Oracle projects super user.

Manage Project setups and ensure all required documentation is received prior to project approval.

oTechnical resource

Become the functional expert on the Oracle contracts, Projects & Teleservices (Service-Now integration)

Point person for IT helpdesk tickets opened related to finance and service issues

Key representative in the quote to cash initiative representing financial services for professional services

Integrate new services modules as new organizations migrate to the Oracle ERP platform; i.e. Canada, Mexico, Brazil.

Dimension Data North America Mar 2007- Sep 2011

Professional Services Billing Specialist

oProcess Improvement

Developed new process streamlining invoice flow between billing and accounts receivable teams

oDaily Operations

Support A/R team

Validated all vendor invoices and prepared customer invoices for professional services, staff augmentation and managed services

Responsible for investigating and processing any credits or rebills

Donley Violin Company Jun 2003 – Apr 2007

Business Manager

oManaged all accounts payable and accounts receivable

oResponsible for cash and credit deposits

oFile monthly NC sales tax

oManaged all customer invoicing for purchases and repairs including collections prior to turning over to collection agency

oPrepared monthly and quarterly financial reports for CPA review

Education and Certifications

Strayer University (Virtual)

Bachelor of Business Administration: International Business, August 2016: GPA 3.90

oMember of The National Society of Collegiate Scholars & Honors Society.

Strayer University (Virtual)

Associate of Business Administration: November 2014: GPA 3.90

oCum Laude

Leaving Certificate (GED) Dublin, Ireland 1993

Greenbelt Six Sigma Certification. CPCC 2008

Decision Making & Business of Critical Thinking certification. UNC Charlotte2009

Leadership classes at Dimension Data. 2010-Present

Skills and Volunteer experience

Part of a Meningitis support group and have organized fund raisers to help several local families.

Involved in “Women’s Network of Dimension Data” and organized key speakers to educate, promote and empower women in the company.

Experience working with a large multi-national understanding the cultural nuances that can affect business relationships

Coursework and experience working with QuickBooks, Excel, Access, PowerPoint

Experience with Oracle, SAP and Business Works

Contact this candidate