Data Management
Resume:
Sinead Golding
Charlotte, NC 28277
*********@*****.***
Professional Profile
An outgoing professional with over 14 years of proven success in finance and data management. Cross-functional experience in both retail and IT with a focus on master data and management. Excellent client centric focus, as well as advanced verbal and written skills. A results-driven team member and leader with a focus on problem solving and process development to drive results and add value to the company.
Experience
Dimension Data North America April 2013 - Present
Credit Specialist & Master Data Owner for US & CAD
oData Management and Governance
Responsible for setting up new clients in Oracle for Dimension Data US & Canada.
Maintain open client accounts by removing duplicates, updating contact information and validating net payment terms.
Work with ERP team to resolve issues on address errors in Oracle
Point person for IT tickets for errors in Master Data.
Work with the in-house ERP team to qualify data quality between ERP system and financial system (Oracle)
SME on Master Data and how it interacts and maps to the various ERP systems.
oInvoicing
Resolve client issues with invoicing for US and Canada & Mexico by leveraging relationship management and using data points for reference
Report monthly cash forecast to Director of Credit for assigned accounts.
Reconcile client PO’s and invoices.
Process all credit card transactions for the US.
oCoaching
Created training documents for Master Data and used them to lead a cross-training initiative with other teams such as all new inside sales representatives (CSR team)
Created training documents including quick cards for collections and was responsible for training all new associates.
Training for all teams of newly acquired companies in the Master Data and Collections space.
Dimension Data North America Sep 2011 - April 2013
Finance Projects Operations Supervisor
oTeam Management
Lead a team of Project Coordinators/Administrators with a primary focus on delivering value to the customer
Managed all escalations for third party vendors, sales and customers relating to project concerns
oQuality Control
Perform periodic project set-up audits and document preventive action recommendations and corrective action recommendations as necessary.
Develop and maintain a continual business process improvement plan that will achieve measurable process and performance improvement.
Identify, test, implement and document business process changes before being moved to ERP production environment.
oProcess Management
Develop process documentation, flow charts, user guides – Serve as Oracle projects super user.
Manage Project setups and ensure all required documentation is received prior to project approval.
oTechnical resource
Become the functional expert on the Oracle contracts, Projects & Teleservices (Service-Now integration)
Point person for IT helpdesk tickets opened related to finance and service issues
Key representative in the quote to cash initiative representing financial services for professional services
Integrate new services modules as new organizations migrate to the Oracle ERP platform; i.e. Canada, Mexico, Brazil.
Dimension Data North America Mar 2007- Sep 2011
Professional Services Billing Specialist
oProcess Improvement
Developed new process streamlining invoice flow between billing and accounts receivable teams
oDaily Operations
Support A/R team
Validated all vendor invoices and prepared customer invoices for professional services, staff augmentation and managed services
Responsible for investigating and processing any credits or rebills
Donley Violin Company Jun 2003 – Apr 2007
Business Manager
oManaged all accounts payable and accounts receivable
oResponsible for cash and credit deposits
oFile monthly NC sales tax
oManaged all customer invoicing for purchases and repairs including collections prior to turning over to collection agency
oPrepared monthly and quarterly financial reports for CPA review
Education and Certifications
Strayer University (Virtual)
Bachelor of Business Administration: International Business, August 2016: GPA 3.90
oMember of The National Society of Collegiate Scholars & Honors Society.
Strayer University (Virtual)
Associate of Business Administration: November 2014: GPA 3.90
oCum Laude
Leaving Certificate (GED) Dublin, Ireland 1993
Greenbelt Six Sigma Certification. CPCC 2008
Decision Making & Business of Critical Thinking certification. UNC Charlotte2009
Leadership classes at Dimension Data. 2010-Present
Skills and Volunteer experience
Part of a Meningitis support group and have organized fund raisers to help several local families.
Involved in “Women’s Network of Dimension Data” and organized key speakers to educate, promote and empower women in the company.
Experience working with a large multi-national understanding the cultural nuances that can affect business relationships
Coursework and experience working with QuickBooks, Excel, Access, PowerPoint
Experience with Oracle, SAP and Business Works
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