Manager Service
Resume:
Todd Sabat
Woodstock GA *****
*********@*****.***
PROFILE
I am a goal oriented military veteran, service manager and logistics supervisor with twenty-two years of combined experience. I am driven by results, committed to getting the job done and thrive in a fast-paced environment. My strengths include exceptional communication and organizational skills, commitment, dedication and honesty.
Management
Inventory
Customer Service
Budgeting
Training and Development
PROFESSIONAL EXPERIENCE
Group1 Auto
Jim Tidwell Ford- Kennesaw GA May 2015- Present
SERVICE WRITER
Greet customers and assist them with any inquiries.
Consult with customers on service needs, recommendations, and applicable service specials
Document services recommended and/or declined and ask for follow up on future service considerations
Keep customer informed on completion times, service expenses, and possible changes
Remain involved with delivery of vehicle to customer upon completion to ensure that customer concerns have been addressed
Provide concierge support for all owner inquiries, whether by phone or in person, to ensure the customer has had a positive service experience
Build strong relationships with the customers
YAMAHA MOTOR CORPERATION- Kennesaw, GA June 2006- May 2015
Logistics Supervisor
Managed a staff of 15 -20 employees
Supervised all aspects of outside vendor operations
Managed 1.6 million dollar department budget
Facilities manager for 31k sq. ft. office building and warehouse
Set up transportation for events
Managed logistics for 8-10 national and international events each year
Worked with US Customs and International Customs for events
Obtained permits and licenses needed for trade events
Assisted in building and maintaining specialized elements needed for events
Drove company vehicles with trailers on a weekly basis
Worked with various media companies to promote product exposition
Sold and advertised product at conventions and shows
Monitored Yamaha’s loan pool of water vehicles loaned for employee use, events and testing
Performed research on competitor product
Performed a wide variety of tests on Yamaha boats and watercraft
Assisted in design and development for future product models
Managed various matters at Yamaha’s manufacturing facility located in Vanore, Tennessee including the team in charge of shipping and jet boat inventory
ATLANTA MOTOR WORLD- Roswell GA May 2001-June 2006
APACHE MOTORCYCLES, INC- Phoenix AZ June 1999-April 2001
SERVICE DEPARTMENT MANAGER
Managed staff of mechanics, lot technicians and service writers
Scheduled and documented services rendered
Oversaw opening and closing of dealership on a daily basis
Professionally handled all customers needs and/or concerns
Responsible for all warranty verification, approval and submission
Maintained department certification required by manufacturers
Provided assistance in the parts department and sales when needed
Monitored the inventory of parts and units
Developed and implemented training courses as needed
LOOMIS FARGO – Phoenix AZ November 1998-June 1999
ARMORED TRUCK OPERATOR and ATM SERVICES
Delivered and exchanged coin and monies to various locations on a daily route
Pulled deposits, balanced, restocked, and performed maintenance work on ATM machines
Drove and maintained armored trucks as well as occasionally dispatching trucks and keeping routes in order
Responsible for millions of dollars cash every day
UNITED STATES AIR FORCE Dec 1994-Dec 2002
LOGISTICS AND FUEL TRUCK OPERATOR. 56th Supply Squadron
Supervised night shift operations
Refueled and de-fueled military aircraft
Performed accounting duties
Performed lab tests on fuels from various sources coming into and stored on base
Dispatched trucks to all military aircraft
Managed storage facilities and logistics while deployed during Desert Storm/Desert Freedom campaigns
Top Secret security clearance
CERTIFICATIONS
Service Manager Schools
Fork Lift Operator
AWARDS AND VOLUNTEER WORK
President's Award Yamaha Motor Ltd
2014
Presidents Award
Yamaha Motor Ltd
2008
President's Award
Yamaha Motor Ltd.
2007
Innovation Award
National Marine Manufacturers Association
2013
Innovation Award
NMMA
2008
Innovation Award
NMMA
2006
Variety of Medals and Awards in the United States Air Force
Leadership Volunteer at Watermarke Church
References available upon request
Contact this candidate