Customer Service Manager
Resume:
Stephen Arrowsmith
**** ****** **. #****, *******, TX
********@*****.***
Career Overview
Results-driven management professional with over 7 years' experience providing diverse operations assistance in fast-paced environments. Possess excellent organizational, time management and customer relations skills. Skill Highlights
• Schedule management • Microsoft Office Proficiency
• Problem resolution • Report development
• Project management • Employee training and development
• Administrative operations
Core Accomplishments
• Ensured the accuracy of monthly and quarterly reports and inventories to be approved by Chief Executives.
• Oversaw the maintenance of equipment in excess of 3 million dollars.
• Assisted executive team in monitoring and maintaining employee benefits, training, promotions and reductions.
• Trained staff in office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
• Awarded Army Commendation Medal for duties performed as Noncommissioned Officer in Charge of Personnel Office and Team Leader in a Military Police Detachment.
• Developed system using excel spreadsheet to enhance abilities to maintain accountability of all ongoing and past personnel actions.
• Obtained commendable office inspections for organization and accuracy.
• Maintain Department of Defense Security Clearance. Professional Experience
Customer Account Manager
January 2015 to Present
Aarons Sales and Lease
• Manage collection process
• Achieve or exceed monthly account goals
• Update and maintain customer information
• Maintain customer contact over phone and through home visits
• Monitor customer payment history and habits and make recommendations to support the customer to ownership
• Review and close lease agreements with customers
• Clean and certify merchandise in the cleaning station
• Facilitate returns in collaboration with General Manager
• Collect projected monthly revenue
• Act as Key Holder in absence of General Manager
Human Resources Specialist / Infantryman
January 2005 to July 2012
United States Army
• Processed, verified, and maintained personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence to provide expedient answer to lawful inquiries and provide information for personnel actions.
• Trained new employees on human resources operations to continue providing timely and reliable customer service and executive administrative assistance to ensure mission success.
• Mentored employees regarding examinations, eligibility, salaries, benefits, and other pertinent information to provide assistance in career progression.
• Compiled and prepare monthly and quarterly reports and documents pertaining to personnel activities for review by executive team and approval from chief executives
• Requested information from law enforcement officials, previous employers, and other references to determine applicants' employment acceptability to ensure the employment of the most qualified employees.
• Processed and review employment applications to evaluate qualifications or eligibility of applicants.
• Arranged for advertising or posting of job vacancies, and notify eligible workers of position availability.
• Managed daily schedule of three personnel to increase office productivity.
• Responsible for maintenance and accountability of weapons, vehicle and personal protective equipment in training and combat environments.
• Maintained security at checkpoints and guard positions.
• Performed patrols of sectors of responsibility to maintain order in combat environment. Education
University of Phoenix
Bachelor of Science in Management
Currently Attending
51 Credit hours completed
4.0 GPA
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