Human Resources Manager

Monica M. O’Neal

Atlanta, Georgia *****

Mobile: 404-***-****

*************@*****.***

Executive Summary

Well versed HR professional with a keen understanding of businesses and the marketplace. The constant in Monica’s career is her ability to successfully lead business units and organizations through significant change involving large-scale projects. Leveraging various change models she navigates ambiguity while driving results and makes sound data-based decisions. In recent years serving as the head of HR for emerging organizations, Monica played a key role in launching the HR function with Atlanta-based, high growth financial technology organization, GreenSky Credit. Monica seeks an opportunity with an organization that values others and where she can build lasting relationships for years to come. Strong Project Management skills, advanced MSOffice, savvy with various HRIS, able to travel 75% and willing to relocate.

Professional Experience

USAuto Sales (Laid off due to reorganization) February, 2015 - January, 2016 Director, Human Resources

HR Lead responsible for setting HR strategy, overseeing & managing a team of 5 professionals and executing all HR transformation initiatives & projects including talent management and organizational changes initiatives. Priorities include growing the organization from 250 to over 400 in 10 months, established and built a company-wide L&D framework, created safety committees and reduced incidents by 50%, successfully managed large scale projects to include implementing an Applicant Tracking System and ADP’s Workforce Now Payroll & HRIS solution to increase efficiencies and departmental effectiveness. Reduced time to fill requisitions by over 50% and filled over 100 positions, realigned and decreased HR’s administrative functions by 60%, significantly reduced turnover related to “fit” by integrating pre-employment assessment, built talent acquisition competency from ground floor including leading searches for both executive talent and sales operations, worked with vendors to build & customize on-line benefits portal, point of contact for corporate communications including monthly enterprise-wide Newsletter, led talent development initiatives including deploying and analyzing engagement surveys, listened attentively to develop D&I strategy and performance management philosophy.

GreenSky Trade Credit July, 2013 – February, 2015

Executive Director, Human Resources

Rapidly built HR infrastructure and managed a team of 8 professionals to sustain exponential growth

- from 110 employes to over 400 in 12 months. Transitioned the organization from paper-based manual processes to managing multiple large scale projects across the enterprise empowering managers and employees (ATS, HRIS & Payroll), grew HR team from 1 to 8 professionals to meet business objectives, created compensation band structure for 60% of the population, introduced inaugural ethics & compliance programs, created “culture” teams to gather information and enhance company culture, led talent development initiatives, coached/counseled teams enterprise wide, oversaw employee relations including leading investigations, enhance safety and compliance. Ernst & Young May, 2011 – July, 2013

Asst. Director, Human Resources

Provided strategic & tactical consultation to approximately 400 people including business leaders. Successfully navigated through highly matrixed organizational structure to establish and leverage cross- functional relationships to achieve results. Led annual talent management & compensation discussions for over 200 employees, coordinated mid-year talent reviews and development plans for 5 internal teams, held focus groups throughout region to gather feedback related to engagement surveys, created state of the art digital on-boarding program for executive sales teams, provide on-going consultation to Partners & leaders in designated business units. Served on national teams to assist with multiple change management initiatives. Managed a team of 2 professionals.

Southeastern Freight Lines February, 2006 – June, 2011 Regional Human Resource Manager

Frequent traveler to 17 service centers throughout Southeast Region to serve as hands-on HR business partner. Provided strategic direction on people-related matters and collaborated daily with employees and leaders. Reporting relationships to two officers, Regional President, Operations & Regional President, Sales:

• Utilized proprietary cost system to derive base-line for monitoring performance of segments of employee population resulting in a 20% increase in productivity.

• Led focus groups to address engagement and created various work streams. Results included a 10-20% increases in efficiencies and 15%-30% decline in cost which increased engagement and allowed one service center to win Service Center of the Year.

• Integrated the DISC Assessment during the pre-employment phase and reduced campus hire turnover by more than 50%.

• Re-engineered College Relations Program to effectively brand company with select institutions. This effort led to exponential participation with on-campus events to included wait-lists for interview schedules, greater diversity among applicant pool, higher acceptance rates and strong alliances with key schools.

• Led complex employee relations investigations and managed a team of 3 field HR professionals.

AT&T - Cingular Wireless (various positions) February, 2001 – February 2006 University Relations Manager

Held multiple positions with Cingular Wireless. The most recent role was serving as the University Relations Manager. Responsibilities centered on creating an enterprise-wide campus & experienced hire college programs. 3 programs were formed which included a Rotational MBA Program, Internship

& summer programs and a highly competitive Business Development Sales program. Employee Relations Manager/Human Resources Generalist

• Collaborated with multiple sites (~ 900 population) on employee relations matters and change management initiatives.

• Investigated & managed approximately 300 - 400 employee relations concerns annually including issues raised in local markets where collective bargaining units were in place and through the Ethics Hotline, partnered with Learning & Development to build best-in-class training modules.

• Briefed Chief Ethics & Compliance Officer quarterly on Sarbanes Oxley related matters and led all reporting & analysis efforts the Headquarters Team.

• Served on task force to perform job analysis, revise job descriptions along with various policies and procedures.

• Collaborated with the Legal Team and drafted position statements for EEOC charges.

• Selected to serve on the strategic roundtable table and provide insight into long-term HR strategy including the M&A integration.

• Collaborated with Director, Organizational Development on talent reviews, succession planning and engagement survey results for respective populations. Staffing Manager

• Talent acquisition leader for Administrative, IT/Engineering, & Accounting professionals.

• Filled over 60 positions in 5 month period and reduced time to fill ratio by 30%.

• Initiated and sustained relationships with over 10 colleges for entry-level pipeline.

• Streamlined on-boarding process for greater efficiencies, conducted monthly training sessions related to competencies & behavioral based interviewing.

• Oversaw the hiring of foreign nationals with collaborating with immigration team. Education

Villanova University - Masters, Human Resources Development Central Michigan University - Master of Science in Administration Niagara University - Bachelor of Science in Business Administration

Extracurricular

• Successfully completed The Walt Disney World College Internship Program

• Member of the National Society of Human Resources Management

• Pursing S-CP Certification (Spring 2016)

• 2013 President, East Lake HooperQuad Task Force

• 2011 Treasurer, East Lake Neighbors Community Association

• 2010 President, Board of Directors for East Lake Neighbors Community Association (ELNCA)

• 2010 Human Resources Leadership Academy Inaugural Class member

• 2008 – Present Committee Chair: Code Enforcement ELNCA

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