Customer Service Manager
Resume:
Nelson Clay Green Jr.
*** ****** ******, ************, ******** 42240 Cell: 270-***-****: **********@***.***
Objective and Summary
Join a company that needs an experienced Materials, Production Control or Operations Manager to help advance the company through the use of proven material management and operational practices as it continues its journey of being the best in its industry.
I lead significant improvement in Inventory Accuracy, Level Production Schedules and Reduced Inventory so my company was more successful than the competition.
Keeping skills updated through education and networking for best practices through professional societies have been a continual quest of my career so I could work with team members and help them find the answers to critical problems.
Using data analysis to evaluate current constraints (Capacity versus Demand) to determine most efficient way to optimize customer service.
Use Lean manufacturing, Kaizen and Six Sigma experience in all operational processes (Manufacturing and Service) along with Kanban (where appropriate) to drive improvement in all area.
I would like to join a team that has the same drive to perfection that drives me every day. I welcome your challenges with the attitude that a problem is an opportunity just waiting for the proper action to correct and thereby improve the process.
I am action-oriented with strong ability to communicate effectively to all types of business audiences. I enjoy being a part of a team effort in problem solving and improving processes. I believe in working with all partners, vendors, shareholders and stakeholders for the best solutions that can be found. I would like to become a part of your company’s winning team.
Accomplishments
Worked numerous improvements that exposed opportunities in Materials Handling, Layout, Material Waste Reduction and Elimination, Change Over/Setup Reduction, Technology, Quality, Safety and Supplier Opportunities. The Kaizen process is one of these techniques that can be used for this purpose.
Held purchasing negotiations with major suppliers that yielded an annualized savings of 1.3 million dollars of savings and amounted to approximately 10 percent saving during last Fiscal Year of operations.
Created and implemented inventory techniques and systems that improved finished goods inventory from 50% in 1995 to 95% in 1999 then to 99.9% in 2001. We eliminated fiscal inventories in 2001 saving one week of operational down time.
Decreased inventory (WIP from 750K to 200K dollars) and (finished goods from average 2.5 MM to 1.5 MM dollars) through better production scheduling techniques even with the number of SKU (going from one brand to four brands in 2007) increasing about 250% and significant increase in the variation in product demand in all products but especially in the higher price points.
Obsolescence in WIP core parts was 500 thousand dollars in 2003 but was reduced to less than 10 thousand dollars by using better production scheduling techniques and controls that committed to products at the optimal time and maintain every year through my employment.
Increased customer service levels from 60% to 95% over a two year period (2001 through 2003) and decreased inventory (2.5MM to 1.5MM) at the same time by using better product replenishment methods and maintain from 2003 through my employment.
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Highlights
• Operations experience and success in all kinds of
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Production Procedures and Policies
projects that include Production, Quality, Inventory,
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Fast learner
Purchasing and Distribution.
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Business development experience
• Ability to balance complex and conflicting
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Engineering/project management experience
constraints so as to maximize them
• Economic modeling/business analysis skills
Operationally.
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Outstanding Interpersonal Communications
• Lean Manufacturing, Kaizen, Kanban and Six
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Microsoft Applications Skills
Sigma experience for continual improvement.
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Strategic Planner
Work Experience
Financial Advisor
October 2015 to Present
VALIC – Brentwood, Tennessee
Recertified all licenses and pass all background checks to obtain Series Seven and Series Sixty-Six licenses for Financial Advisor practice.
Construct your own business plan and marketing plans to generate business growth and meet company objectives.
Meet with clients and prospects for ground work needed to complete a personal financial plan that will include all the information and goals of the individuals.
Continual to work on obtaining the designation as a Certified Financial Planner.
Present presentations during enrollments for new employees at primary employers who have Valic as their provider.
Call on business owners and executives to open relationship building.
Create campaigns for generating contacts to build relationships and seek interest in services.
Evolvement in focus markets to generate relationship building and find prospects for service.
Material Planner
Feb 2014 to Sept 2015
Akebono – (through Aerotek) Clarksville, Tennessee
Responsibilities
Check customer websites for updating and reconciling 862 and 830 demand requirements while checking for compliance per any changes, updates or problems.
Create schedules based on customer requirements, lead times and the best economic order quantity.
Create bank builds to assure customer demands are met when line outage may be necessary for maintenance and line upgrades.
Create customer shippers and bills of lading to meet customer requirements per their schedules.
Balance the schedules with available resources so to maximize operations and drive efficiency.
Work with suppliers to improve their deliveries so cost can be controlled and reduced.
Work with the logistics to reduce material Handling, transportation cost and improve deliveries.
Accomplishments
Mathematics, Computer and Analysis to model spreadsheets to document schedule attainment and customer requirements to keep operational plan updated with a balance schedule to make sure we were meeting customer demands on a proactive basis.
Skills Used
Math logistic, formulas, statistics, constraint and cost analysis to determine the most efficient use of production capacity to fulfill customer demand.
Financial Advisor
September 2012 to January 2014
Merrill Lynch – Clarksville, Tennessee
Create core presentations along with organizing campaigns to grow business and create opportunities for meeting prospects.
Construct your own business plan and marketing plans to generate business growth and meet company objectives.
Obtain Series Seven, Series Sixty-Six and Insurance licenses as required for a Financial Advisor along with all state registration requirements.
Completed two courses (1. Financial Planning Process & Insurance 2. Investment Planning) for getting certified as a Certified Financial Planner.
Call on business owners and executives to open relationship building.
Create campaigns for generating contacts to build relationships and seek interest in services.
Evolvement in focus markets to generate relationship building and find prospects for service.
Director of Material and Distribution
January 1990 to August 2012
Ebonite International – Hopkinsville, Kentucky
Areas of responsibility included Purchasing, Production Control, Inventory Management, Operation management and Distribution.
Used Operational Planning, Lean Manufacturing Techniques, Kaizen, Kanban, Six Sigma and other strategic technique to improve processes.
Optimize inventory dollars to maximize customer service level based on our inventory commitment.
Lead the vendor relationship building that laid the ground work for contract negotiations with all major vendors for price, quality improvements and better delivery (shorter lead times) commitments based on long term business relationship commitments.
Lead the process for transportation contracts that included small parcel, LTL and truck load shipments based on longer term commitments.
Lead the process for auditing inventory systems (including cycle counts and data analysis) that was used for verification of system integrity.
Created system for managing inventories for each inventory item in raw materials, wip and finished goods.
The determining factors included total cost, risk and flexibility ratios for all raw materials, work in process and finished good products. Calculated the level production rates needed to support forecasted demand and targeted customer service level.
Calculated replenishment rates per cycles for all finished goods inventory items per forecasted demand and EOQ per SKU.
Quality Assurance Manager
December 1985 to January 1990
Ebonite International – Hopkinsville, Kentucky
Started SPC in designated areas and trained personnel on the quality assurance methods.
Lead the Quality Engineering and Auditing areas that included all incoming material checks and the production manufacturing processes including SPC.
Purchasing Manager
December 1981 to December 1985
Ebonite International – Hopkinsville, Kentucky
Responsibilities included all purchasing activities that included price negotiations with vendors and suppliers and determining the right level of inventory for all raw materials and process supplies based on cost, storage capabilities and all other risk factors.
Quality Engineer/Auditor
July 1979 to December 1981
Ebonite International – Hopkinsville, Kentucky
Quality auditor for the entire manufacturing process and engineered many quality improvements through improved methods and changes that would prevent defects.
Created and implemented the first SPC charting in the manufacturing process.
Education
Murray State University 2010 Austin Peay State University
Murray, Kentucky, USA Clarksville, Tennessee, USA
Business Management Math & Computer Science
MBA B.S.
GPA 3.9/4.0
Affiliations
ASQ American Society for Quality
Past Section President
ASQ - Certified Quality Engineer (CQE)
APICS - The Association for Operations Management
Certified in Production and Inventory Management (CPIM)
Hold Series 7, Series 66 and Insurance Life, Health and Annuity Licenses.
References
Bill Scheid Julian Pursley
CEO - Ebonite 1989 to 2010 Distribution Manager – Ebonite
20041 N Cielo Ct 270-***-****
Surprise, AZ 85374
Doug Howard Todd Smith
Industrial Engineer – Galls – Lexington, Ky. Supply Chain Planner – Douglas Autotech
270-***-**** Hopkinsville, Ky. 270-***-****
Ellis Joiner
Business Manager – Public Service
270-***-**** (Mobile)
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