Quality Assurance Manager

Hilary Wyckoff

Quality Assurance Manager at FocusVision

*************@******.*** 559-***-****

l inkedin.com/in/hilarywyckoff

Specialties

Quality Assurance, Customer Service, Team Management, Project Management, Market Research Experience

Quality Assurance Manager at FocusVision

September 2013 Present ( 2 years 7 months)

● Responsible for managing Decipher's Quality Assurance Team in Fresno, CA and Sofia, Bulgaria.

● Manage four shift managers to ensure smooth operation during non US shifts.

● Managed on site creation and implementation of QA Team in Sofia, Bulgaria office for 4 months.

● Responsible for hiring/training inSource Quality Assurance Specialists.

● Responsible for maintaining highest quality of work on all Decipher product projects and making sure the appropriate checks and tools are used correctly. With the acquisition of Decipher in January 2015, FocusVision has become the only market research technology company able to fully support both qualitative and quantitative research. The acquisition strengthens our mission to advance and support worldwide market research by creating one comprehensive research platform.

Senior Project Manager at Decipher, Inc

May 2013 September 2013 ( 5 months)

● Quality assurance of customer projects

● Confirm client requirements/standards are met

● Confirm survey programming and reporting specifications

● Manage project status and ensure appropriate deliverables are met on time

● Proactive c ommunication with client during project life cycle

● Conduct new hire training sessions

● Co manage project requests and team assignments

Project Manager at Decipher, Inc

April 2011 May 2013 ( 2 years 2 months)

Quality Assurance Specialists are chiefly responsible for maintaining an exceptionally high level of quality for our client surveys. Specific job responsibilities include evaluating and testing projects/surveys, verifying that they function according to specifications and standards, following formalized quality assurance and project processes, maintaining both manual and automated test scripts. Track all issues found during the testing process, work with task lists, collaborate with the programming team to make all necessary adjustments, and clearly document re testing instructions. This position involves daily interaction and coordination with internal teams and requires excellent attention to detail and communication skills. Social Media Intern at California State University, Fresno August 2011 May 2012 ( 10 months)

● Co manage the Facebook, Twitter and YouTube accounts for Fresno State

● Post events, photos, videos and other content related to the student community

● General office work for the Office of University Communications Food Service Summer Staff at Forest Home Christian Camp May 2009 August 2009 ( 4 months)

Cashier, stocked inventory, made specialty dessert items, simultaneously worked 3 fryers all summer long Usher at Regal Entertainment Group

May 2007 May 2009 ( 2 years 1 month)

Concessions, Box Office Cashier, Ticket Collector / Door Greeter, Floor Staff Education

California State University, Fresno

Bachelor of Science, Business Administration (Marketing), 2007 2012 Activities and Societies: Sigma Alpha Lambda Honors Organization, InterVarsity Christian Fellowship Clovis West High School

General Education, General Studies, 2003 2007

Honors and Awards

Sigma Alpha Lambda National Leadership and Honors Organization Interests

Wine connoisseur, Photography, Hiking, Traveling, Investing Organizations

National Association of Professional Women (A ugust 2014 to Present) InterNations (Community for expatriates & global minds) (A ugust 2015 to Present) Recommendations

Quality Assurance Manager, FocusVision

Lisa Shepherd, H uman Resources Analyst Aide

“Hilary is amazingly personable with and supportive of her staff. She is incredibly knowledgeable of the tasks she is asking her staff to perform and is able to offer insight or redirection when needed on projects. While working for Hilary I was impressed by her creativity and ability to problem solve. Hilary is always thinking and creating new improved ways to approach quality assurance testing. Hilary handles all situations with a calm approach and because of this was able to sort out even the most difficult projects or misunderstandings.”

January 2, 2015, Lisa reported to Hilary at FocusVision John Diaz, D irector of Marketing Research at Nichols Research

“Hilary fights for positivity in our department. She manages with confidence in her team, and is very receptive to new ideas. This has given us confidence to succeed in any situation. She does what a manager should offers support, allows colleagues to do their job, provides a positive atmosphere, and keeps things running smoothly. She is a valuable asset to our company.” August 13, 2014, John reported to Hilary at FocusVision Carrie Brown, R emote Quality Assurance Specialist at FocusVision

“Hilary is a strong manager and leader. She has made daily processes run more smoothly, helped our team gain a more positive morale and implemented trainings and checklists that have increased productivity and quality for our team. I appreciate Hilary as a manager because she is understanding and more than willing to help with any issues that may arise on a personal and team level. I also appreciate that she gives attainable and clear goals to be reached in the near and far future.” August 13, 2014, Carrie reported to Hilary at FocusVision Tacie Avedikian, A ccount Executive at FocusVision

“Hilary is extremely well organized and proactive. Her project management and communication skills are excellent. She is able to provide seamless communication between our project management team and our services teams. Her attention to detail and awareness of timelines make working with her a breeze. I hope to have many more opportunities to work with Hilary.” August 12, 2014, Tacie works with Hilary at FocusVision

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