Retail/Sales Operations Manager

JEFFREY A.SOLIVEN

Lot ** Block * Saint Dominic Street, San Antonio Valley 15 Barangay San Isidro,

Sucat - Paranaque City, Philippines 1700 +63-927***-**** **************@*****.***

Q U A L I F I C A T I O N S U M M A R Y

A self-motivated and result-oriented professional with more than 12 years of extensive experience in the field of sales and marketing (both international & local), handling premium brands overseas and in the local market.

Sales background includes extensive experience in Retail Operations; Account Management; Distribution Sales – as key person in decision making and management of sales and marketing team.

Expertise in Sales Supervision, Territory Management, New Account Development, Relationship Building, Presentations & Proposals, Closing Strategies, Sales Training and Lead Qualification.

P R O F E S S I O N A L E X P E R I E N C E

Delta Air International Aviation Academy – Panay Avenue, Quezon City, Philippines

Head – Sales & Marketing / School Director, 02/2015 to 10/2015

Developed and implemented strategic marketing plans for targets and forecasts to achieve aviation objectives for services; worked closely with the CEO, AVP, Cluster Heads to develop and support a strategic plan for enrollment growth (visual marketing, program development etc.). Generally supported the institutional processes, systems, growth and learning that is essential to a healthy, thriving organization.

Results:

Increased in sales by 13% within six months versus last year (2014)

Developed and implemented the school’s visual marketing program, with emphasis on digital/online platforms –activation of social media, creation of web page, blog site, and most especially the online enrollment.

Enhanced Delta Air’s operations by revising the school’s table of organization, job description which led to a more detailed and focused administration of duties & function

Accomplished aviation school back logged of aircraft requirements such as the license, certification, pending requests (oil & gas, aircraft piece, aircraft consumables,etc.)

Pepsi Cola Products Philippines, Inc. – Tunasan Road, Muntinlupa City, Philippines

Territory Manager, 04/2014 to 10/2014

Designed, implemented, coordinated and monitored Sales & Distribution plans and programs of the territory within plant strategies and corporate parameters with objective of achieving targets; Ensured that distribution and productivity targets are achieved. Activated the required number of routes, opened/penetrated the required number of outlets; expanded SKU distribution in the routes, monitored the sell-in of initiatives in all routes.

Results:

Spearheaded the territory’s engagement activities with the partners yielding a 60% increase of new outlets on lean months (May-October); which resulted to the territory being ranked 3rd in the metro-wide top five sales office list in four months stint in the company

Created, implemented, and supervised sales and distribution plans and programs of the territory and ensured 100% achievement of sales target, or at least meet year-to-date figures

Developed a support system to build and sustain a competent sales force by providing regular training and one-on-one learning sessions to key outlet managers

Techno Time Retailers Inc. (TECHNOMARINE) – Meralco Ortigas, Pasig City, Philippines

Area Sales Manager, 11/2011 to 12/2013

Ensured optimum sales performance by conducting training and coaching sessions; and evaluation of sales and performance results; implemented consultation and disciplinary measures as needed; completed store operational requirements by scheduling and assigning employees; following up on work results;

Results:

Programs and trainings has resulted to region-wide recognition – two-straight years of top performance in sales (2012 & 2013), and Store of the Year (2012 & 2013) and Sales Manager of the Year (2012)

Developed plans to address operational gaps and provide analysis; developed and delivered tactical presentations and demonstrations; provided insightful recommendations to decision-makers as supported by actual and accurate reports and variance analyses

Fostered a robust, sustainable network of buyers from store to store, leveraging strong listening, presentation and closing skills to optimize sales results despite previously dominant competitor advantage

Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts

AWWAL Fitness Limited (Fitness First) – World Trade Centre, Manama, Kingdom of Bahrain

Senior Sales Consultant, 04/2008 to 05/2011

Recruited, trained, motivated and managed the sales team, provided junior consultants, developed and delivered tactical presentations and demonstrations; Prepared and recommended monthly sales projections and ensured that these are surpassed, if not, achieved; analyzed and reviewed prospect for qualified leads and created programs that increased foot traffic and sales through mailers, referrals, outreach, among other things; maintained a comprehensive and thorough knowledge of the club’s membership; operations and detailed and its policies.

Results:

Pioneered lifestyle & fitness sales and collaborated for the strategic implementation and execution of plans which resulted to several personal bests and region-wide recognition

Three-time (consecutive) Lifestyle Sales Achievement Award, all throughout Middle East (Bahrain, United Arab Emirates, Qatar, Kuwait, Lebanon, Jordan, and Egypt); and was named as one of the Top 5 Sales Consultant for Middle East in 2009 amongst 88 sales consultants

Developed and implemented sales campaigns which contributed to the 90% increase in the club’s sales for the year 2008 and 20009

In-lined as the next Sales Manager of the branch that will lead in handling for two branches

Yousuf A. Wahab Al Hawaj & Sons Co.WLL (Samsonite) – Manama, Kingdom of Bahrain

Store Manager, 07/2006 to 03/2008

Responsible for the efficient handling and management of the daily operations for two stores; ensured customer satisfaction via prompt feedback and attention to inquiries and purchases; maintained a highly-satisfactory shopping experience by adhering to store cleanliness and staff efficiency; conducted trainings, supervising, motivating, and reviewing staff, as well as resolving health, safety and legal issues for the store; represented the brand in the Gulf Region in all official functions.

Results:

Pioneered the brand (Samsonite) in the country, and was given the responsibility of an operations manager

Exceptional performance and consistent achievement of targets led to the opening of an additional branch at the biggest mall in Bahrain in a span of one year

Authored the store policies, created the structure, standard operation and the manual for training

Al Yasat Catering & Restaurant Supplies (Popeye’s) – Abu Dhabi, United Arab Emirates

Store Manager, 01/2004 to 01/2006

Supervised the daily operations of the restaurants; ensured the productivity, efficiency, profitability, and delivery of quality products and services; ensured the standards, policies and procedures set by the company and made sure these were understood and followed by the staff; Achieved financial targets by maximizing restaurant revenues, and improving control measures.

Results:

Recognized for superior performance as a six-time region-wide “Store Manager of the Month” honoree

Promoted from Supervisor to Store Manager in two months time

Surpassed sales goals by 20% in 2004 and 30% in 2005

E D U C A T I O N

AMA University – Paranaque City Campus

Bachelor of Science in Computer Science, 12/2001 (Graduate)

T R A I N I N G S A N D S E M I N A R S

Philippine Aviation Summit 2015

The Manila Peninsula, Makati City

September 24-25, 2015

Assertiveness and Self-Confidence Building: How to be a Confident Winner!

By: Abbygale Arenas – De Leon, AICI FLC, ARIVA Academy Consultant & Partner Speaker

SGV Hall of AIM Conference Center, Legazpi Village Makati City, Philippines

March 20, 2014

Powering Up Your Charisma Quotient: How to Connect, Communicate & Inspire for Maximum Success

By: Abbygale Arenas – De Leon, AICI FLC, ARIVA Academy Consultant & Partner

Speaker,SGV Hall of AIM Conference Center, Legazpi Village Makati City,

Philippines

March 20, 2014

45 Smart Steps to Building a Winning Attitude

By: Howell V. & Partner Speaker

SGV Hall of AIM Conference Center, Legazpi Village Makati City,

Philippines

January 16, 2014

35 Proven Techniques to Building Creating Selling Strategies

By: Howell V. Mabalot – Motivational & Inspirational Speaker ARIVA

Academy Consultant & Partner Speaker

SGV Hall of AIM Conference Center, Legazpi Village Makati City,

Philippines

January 16, 2014

Maximizing Productivity of Retail Sales Personnel

By: Rowen Untivero – Partner & Senior Consultant, Mansmith & Fielders Inc.

25th Floor One Corporate Center Ortigas, Pasig City Philippines.

June 18-20, 2012

Delivering Outstanding Service

By: Chiqui Escareal-Go, President & Managing Director, Mansmith & Fielders Inc.

25th Floor One Corporate Center Ortigas, Pasig City Philippines.

June 21-23, 2012

Management Training

By: Nitesh Seebran – Area Business Manager Fitness First Middle East

Bahrain World Trade Center, Kingdom of Bahrain

May 6-9, 2010

Customer Service Training

By: Riann Van Aswegen – Franchise Manager Fitness First Middle East

Bahrain World Trade Center, Kingdom of Bahrain

December 8, 2009

Sales Training

By: Diana Gaskell – Group Sales Manager Fitness First Middle East

IBN Batuta Mall, Dubai United Arab Emirates

August 13-14, 2009

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