Customer Service High School

ESTRELLA NIETO

*********@*****.***/ 929-***-****

SKILLS

Proficient in general office responsibilities and medical clerical duties

Strong Microsoft Office, eClinical, Soarian and Quadramed, Unity 23, Insurance Portals.

Excellent organizational skills- coordinated with different levels of customer service

Bilingual in English and Spanish

EXPERIENCE

Jimmy’s City Island, Bronx, NY 04/2007-04/2008

Hostess

Offered appropriate seating arrangements

Greeted guests and patrons personally and on the telephone

Handled and confirmed reservations

Provided highest quality of service to the customers by making seating arrangements and room booking prior to their visit.

Clinica Manabita Manta, Ecuador 03/2012-03/2013 Rodrigo Alvaro Alvarez, MD

Medical Secretary

Updated patient’s demographic and insurance information

Answered and screened incoming phone calls

Scheduled appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy.

Organized and maintained a filing system for patient charts, including generating chart numbers, filing, and pulling charts

Responded to common questions concerning the practice, health insurance coverage and billing procedures

Winston Staffing Services 10/2014-12/2014

Lutheran Family Health Center

Patient Service Associate

Registered patients by verifying that patient's record is up to date and accurate.

Made appropriate changes in computer system and on patient's chart.

Answered telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.

Scheduled appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy.

Winston Staffing Services 04/2015- 11/2015

Cumberland Diagnostic & Treatment Center

Appointment Center Clerical Associate

Verifying Insurance

Registered patients by verifying that patient’s records is up to date and accurate.

Answered telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.

Scheduled appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy.

EDUCATION Graduated

Herbert H. Lehman High school August 2008

High School Diploma

Sanford Brown Institute September 2011

Medical Assistant Certificate

ABC Training Center

EKG/Phlebotomy Certificate February 2016

References

Clarissa Rios

Lutheran family health center supervisor

Telephone number: 347-***-****

Albert Chavez

LSCW Case worker

Telephone number: 212-***-****

Jennifer Garcia

Former Co worker

Telephone number: 347-***-****

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