Customer Service Engineer

Amin Mohammad Tawfiqul Islam

***, ***** ***, **** *****, CT- 06516

**********@*****.***, 347-***-****

Skills:

Knowledge of different telecommunication technologies such as GSM, CDMA, WiMax, PBX, IP telephony, and LTE with hand on experience of working in Internet Service Provider (ISP), Digital Circuit, Digital System, Circuit Testing, Telecommunication Network Equipment, Standardization and Protocols, Several Antennas, Electromagnetic Wave, Electromagnetic Frequency Spectrum, Different Digital Modulation Technologies, TCP/TP protocols, SONET, Communication Layers and Equipment of different Layers, IP Addressing, Packet Switching, Base Station, Wireless Controller, and Access Point. Besides, knowledge of Turbo C, C++, MATLAB, Java, Hadoop, Hive, Pig, Flume, MySQL programming.

Education & Certification:

Master of Science in Electrical and Computer Engineering

University of New Haven, USA. (August 2013- December 2015)

Research Area:

●Stock Market Price Prediction using Neural Network.

●Research Study: Energy Efficient Optical Hybrid Green Data Centre.

●Thesis I: Quality of Service (QoS) in Big Data.

●Thesis II: Sentiment Analysis of Stock Market using Big Data.

Major Courses:

●Digital Communication, Digital Signal Processing, Wireless Communication, Wireless Networks, Computer Networking, Optical Fiber Communication, Electromagnetic Waves.

Bachelor of Science in Electronics & Communication Engineering

Khulna University of Engineering & Technology, Khulna, Bangladesh. (Feb. 2008- July 2012)

Research Area:

●Thesis: Performance Analysis of OFDM System Using Maximum Likelihood Channel Estimation.

●Research Project: Dual Band Wire Antenna for Mobile and ISM Application.

Project Presentation:

●All-IP 4G network architecture for efficient mobility and resource management.

●Performance Comparison of Downlink Multiuser MIMO-OFDMA and MIMO-MC-CDMA with Transmit Side Information Multi-Cell Analysis.

●Basic Operation and Architecture of TDM System.

●Designing of Fire Alarm.

Major Courses:

●Mobile Communication, Antenna Theory, Telecommunication, Information Theory, Digital Communication, Digital Signal Processing, Wireless Communication, Wireless Networks, Computer Networking, Optical Fiber Communication, Electromagnetic Waves, Microwave Engineering, Satellite and Radar Communication.

Award and Honors:

●Won runners up prize in “Inter Varsity Project Fair”2011.

Programming Skills:

●Programming Language: Turbo C, C++, MATLAB, and Java.

●Hardware Programming: Intel 8085, 8086, 80286, 80386, 80486 Microprocessors.

●Analytical Tools: PSpice, Electronic Workbench, Circuit Maker, DHCP, Microwind, Verilog, Altera, Packet Tracer (Network Simulator), Wiresherk, Antenna Simulator-4NEC2 & HFSS, GPSS Tracker, Opnet.

●Database Tool: Tableau, Hadoop, Hive, Pig, Flume, MySQL.

Work Experience:

●Technical Support

Marvin K. Peterson Library, University of New Haven, CT. (January 2014 - June 2015)

Job Responsibilities:

-Troubleshooting printing problems of HP Laserjet 4700, HP Laserjet 9500 color printers.

-Fixing up issues regarding scanning such as file transfer error, scanner freezing etc.

-To help students in printing, scanning, to connect Windows, MAC, and Linux devices with University’s wired and wireless networks.

●Network Support Engineer

IDS Bangladesh, Dhaka, Bangladesh. (April 2012 - June 2013)

Job Responsibilities:

-Responsibility lies to setup internet connection at user end. Configuring wireless routers at home and commercial workplace.

-Troubleshooting problem regarding IP Address and Mac Address at client end. Also to provide online technical support to the users.

-To configure DVR and to maintain them 24x7 for remote surveillance using CCTV.

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