Customer Service High School
Resume:
JOHN K. BRADY
Lakewood, Ohio 44107
**************@*****.***
OBJECTIVE
To obtain an employment opportunity within the technical field.
SUMMARY
Extensive experience installing and servicing video, telecommunication and 2way radio equipment. Very reliable, responsible and dedicated worker who performs exceedingly well under pressure. Customer oriented problem solver with an ability to adapt to new situations easily. Technical expertise in trouble shooting, installation and repair of a wide assortment of systems.
WORK HISTORY
2012 – Present UBER Driver Cleveland, OH
2002 – 2012 ATT Broadcast Services Cleveland, OH
Customer Service Specialist:
• Installation and repair of multiple video services: TV1 analog video service NTSC and digital video service DS3, DVB/ASI, SMPTE 424M, SMPTE 372M, SMTE 292M and SD/HD. Super trunk video service, Multi-channel video service, Serial Component video service (270mb) and Microwave video systems.
• Standby Video Technician for Cleveland Browns Game Day Broadcast (CBS SPORTS and NFL NETWORK), Cleveland Indians (SPORTS TIME OHIO and FOX SPORTS), Cleveland Cavaliers (FOX SPORTS NET OHIO, ABC & ESPN). The 2005 and 2012 Super Bowl (NBC SPORTS) and the 2011 NCAA Basketball Tournament (CBS SPORTS & TNT). October 5, 2004 Vice-Presidential Debate.
• Testing and dispatching of Program audio and miscellaneous circuits using programs: WFA-C, WFA-DO, React, TIRKS and NMA.
• Job duties include using Microsoft Excel, Microsoft Word and Microsoft Outlook.
• Have experience working with Two Way Radio (TMRS), Microwave and wireless SCADA systems, WIFI and Installation and repair of DC power.
• Installation and repair of Serial Digital Video Switch Services.
• Installation and repair of Media Links Video Transport Systems (MD8000X).
• Installation and repair of OC3, OC12, OC48 and OC192 Fiber Optic Transport Systems.
• Installation and repair of Ciena Service Delivery Services LE311, 3940, 3960 and 5140 for Mobile Service Transport.
• Installation and Repair of Program Audio Circuits.
1988 – 2002 Ameritech and SBC Milwaukee, WI
Customer Service Specialist
• Installation and repair of telecommunication lines: POTS, ISDN, Centrex, PBX, Lite Span Systems and
P-Phones
• Service Leader of installation and repair crews.
1985 – 1988 Wisconsin Bell Milwaukee, WI
Customer Service Specialist:
• Installation and repair of telecommunication lines: POTS, ISDN, Centrex and P-Phones.
• Service Leader of installation and repair crews.
1983 – 1985 Wisconsin Bell Milwaukee, WI
Service Clerk (Dispatch):
• Dispatch and close installation and trouble reports with I/R outside forces.
• Building installation workloads for outside forces .While acting as temporary supervisor for the dispatch department.
1981 – 1983 Wisconsin Bell Milwaukee, WI
Service Clerk (611):
• Answering and recording 611 repair calls from phone customers.
• Answering and assisting Installation Repair Technicians on the card line. Logging and correcting phone records.
EDUCATION
1980 – 1981 University of Wisconsin – Waukesha Waukesha, WI
1980 Graduate Waukesha South High School Waukesha, WI
REFERENCES
Available upon request.
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