Quality Manager

Justin Earhart

W. Bloomfield, MI ***** – *********@*******.*** - Phone: 517-***-****

Objective

Seeking a position that will utilize my Cross-Functional experience and training.

Skills & Knowledge

ISO 9001, ISO/TS 16949, ISO 14001, OSHAS 18001, APQP, PPAP, SPC, Root Cause Analysis, Problem Solving, 8D/5Y, JIT/JIS, Warranty, Experience working with a wide range of systems and parts in in many settings. Including but not limited to: Corporate Offices, Tech Centers, Assembly Plants, Suppliers, Distribution Centers and more, while also working Cross Functionally to set standards, solve problems and act as the voice of the customer.

Professional Experience

Global Quality Operations Manager at Dasan/DMC Motors

2015 - Present

(Suppose to go direct after ok from HQ Korea, now indefinite contract)

• Complete management and coordination of all parts and facilities in NA supply chain

• Cradle to Grave. Sales/Business Development, APQP, Production, Assembly, Service, Warranty. Direct contact with customers, suppliers, distribution centers, tech centers and assembly plants.

Program Quality Leader (QM/QE) at Faurecia

2013 - 2014

(3 month contract, asked to stay on by request of customers through production)

• The "voice of the customer" and key interface between the customer and multiple programs/suppliers

• Guarantee product quality from acquisition through Launch and Production

• Responsible interface to the customer regarding quality or other issues

• Define, staff, and develop the program and operations quality organization

• Responsibility for Design Reviews, Engineering Change Requests, BOM, PPAP sign off

• Collaboration with all departments/activities and initiatives concerning supplier quality

• Responsible for Quality Operations at the HQ/Tech Center, Prototype and Supplier sights

• Responsible for the quality issues (customer claims, alerts, craftsmanship) - Internal/External Audits (Safety & Regulation Audits, Control Plan Audits, PPM Audits)

• Responsibility for prototype parts quality/logistics. Including development of plans for all measurement scheduling, inspection, measurements, analysis, reporting. Also includes equipment and technology research and acquisition parts measurement quality control management services including internal and supplier quality control coordination. Additional responsibility include acting as a parts quality liaison to suppliers and internal team members; provide planning and operational support as needed.

Plant and Supplier Quality Engineering Supervisor at Ternes

2012 - 2013

(Originally brought in for direct role but converted to contract role w/ plan to replace QM, QM stayed)

In this role I was responsible for all parts that came through the distribution center on route to regional distribution centers, dealers and assembly plants. Was the voice of the customer and responsible for all parts and components for two facilities. Performing warranty analysis, PPAP review and sing off, investigations, problem solving and follow up with the OEM, Supplier and Dealer.

• Prototype, PPAP, Production, Service and Aftermarket Parts

• Inventory, Containment & Quality Control

• Warehousing & Material Handling

• Packaging Operations

• Cross Docking & Distribution

• Assembly & Remanufacturing

• Sub-Assembly and Kitting

• Warranty claim analysis and processing

• Analyze warranty data for quality issues

• Provide warranty data assistance to field quality staff

• Support supplier warranty recovery activities

• Support warranty cost reduction activities

Director of Quality, Operations and Continuous Improvement at Walters Enterprises

2009 - 2012

(Contract, operation optimized with new location, merger and certification, returned to home in Michigan)

• Prototype, PPAP, Production, Service and Aftermarket Parts

• Inventory, Containment & Quality Control

• Warehousing & Material Handling

• Packaging & Package Engineering

• Cross Docking & Distribution

• Assembly & Remanufacturing

• Logistics and Transportation

• Sub-Assembly

• Warranty Analysis

• Prototype Coordination

Quality Assurance Manager at Butcher Enterprises

2008 - 2009

(Direct position but operation was downsized after a year)

In this role I was responsible for all parts that came through the distribution center on route to regional distribution centers, dealers and assembly plants. Was the voice of the customer and responsible for all parts and components; Performing warranty analysis, PPAP review and sign off, investigations, problem solving and follow up with the OEM, Supplier and Dealer. Acting plant manager when manager was off site.

• Prototype, PPAP, Production, Service and Aftermarket Parts

• Inventory, Containment & Quality Control

• Warehousing & Material Handling

• Packaging & Package Engineering

• Cross Docking & Distribution

• Assembly & Remanufacturing

• Sub-Assembly and Kitting

• Warranty claim analysis and processing

• Analyze warranty data for quality issues

• Provide warranty assistance to field quality staff

• Support supplier warranty recovery activities

• Support warranty cost reduction activities

Independent Consultant-Supplier Development/Quality/Operations

2007 - 2008

Worked in China, Brazil, and Dominican Republic as a consultant, developing and auditing suppliers for global manufacturing companies here in the US.

Manufacturing Supervisor (cross-functional) at Lear Corporation

2005 - 2006

(Moved to MI for contract to direct role, operations downsized before becoming direct) UAW - JIT/JIS plant for GM/Cadillac Assembly

• Supervised the assembly plant floor activities in Quality, Production and Materials

General Manager at Taurus Cycle

1999 - 2005

(Direct role - working with this company since high school. Moved to Michigan for position at Tier 1) Motorcycle manufacturing, distribution, packaging, parts, sales, service, aftermarket and account management. Harley Davidson, Honda, Kawasaki, Suzuki, Yamaha, Triumph, Ducati, etc Custom Chrome, Drag Specialties, Parts Unlimited, Dennis Kirk, Fox, Scott, Oakley, etc..

• Manufacturing, Operations, Quality, Customer Service, Warehousing, Customer Relations

• P&L responsibility

• Build, direct and manage operations, team and special projects at multiple sites

• Maintain and improve levels of safety, efficiency, quality, productivity

• Direct continuous improvement/lean opportunities

• Lead the hiring & developing of leadership & hourly teams

• Control costs to meet or exceed established budgets

• Execute established metrics, expectations, and accountabilities for direct reports

• Facilitate teamwork and integration between functions and locations

• Promote and maintain a safe working environment for employees

• Identify and execute appropriate capital projects

• Community involvement and leadership

Law Enforcement and Security Officer at US Air Force and U.S. Army TACOM LCMC

Security Police/Security Forces at United States Air Force, 1994 - 1999 (5 years) During lateral cross training with the Army, I was injured and did not re-enlist due to lack of career change opportunities. Originally enlisted to be a Cryptologic Language Analyst (Mandarin/Portuguese) or Operations Intelligence Specialist but due to need of US Air Force my specialty was changed.

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