Manager Property
Resume:
La Toya Robinson
New York, NY 10027
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Experience:
*/****-******* ******* ****** Services Inc. Grote Street Apartments Bronx, NY
Property Manager
Interact with tenants and handle a variety of management issues, including annual recertifications, lease administration, and collections. Ensure proper and timely maintenance of the property via visual inspections and regular coordination with the maintenance staff.
Ensuring on-time collection of documentation and completion of all annual certifications
Worked in conjunction with maintenance staff overseeing all repairs.
Inspecting all units prior to move-ins and after all move-outs
Being present during and overseeing the move-out and move-in process
Conduct annual unit inspections to ensure compliance with Tax Credit Regulatory standards
Conduct daily visual inspections of property
Conduct daily arrear collections, including door knocks
Processing new move-in packages
Preparing Section 8 packages for reviewing supervisor
3/2013-8/2014 POP Management Corp/ Catholic Charities Howard Beach, NY
Property Manager
Develop schedules for timely implementation of all aspects of the occupancy cycle, inclusive of unit inspections, apartment availability, interviewing applicants, required verifications/documentation and tenant selection.
Collect/post rents & ensures that all necessary reporting is submitted in a timely manner.
Attend all necessary trainings in maintaining compliance in tax credit management, HUD, HPD, & DHCR compliance issues.
Implement initial, annual, and interim certification process for all units.
Work collaboratively as a team member to provide guidance and direction to all staff and responds as necessary to 24 hour facility emergencies.
Provide supervision and support to maintenance staff.
Develop responses to requests from monitoring agencies such as HUD, HPD, & Enterprise.
Participate in Agency/ Regional meetings and parish/community outreach as directed.
4/2010-3/2012 Winn Residential Castle Square Apartments Boston, MA
Assistant Property Manager
Maintained tax credit files in accordance with company and regulatory agency policies
Conducted new resident orientations with support staff.
Implemented new company policies as well as federal/state and local policies and regulations
Assisted Property Manager with day-to-day operations.
Collaborate with site team and residents to create and maintain a healthy community relationship with tenants.
Entered/coded invoices on weekly basis, maintaining resident accounts receivable ledgers, posting rents and deposits as needed in a timely and accurate manner
Assisted in sending out and receiving third party verifications, including follow up with employers, etc.
Prepared Tenant Certifications and assist with the leasing process from initial application to move-in while following all fair housing and local landlord and tenant laws and regulations
LaToya Robinson
230 West 131st St#10A
New York, NY 10027
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2/2007-9/2009 167th Street HDFC Bronx, NY
Assistant Property Manager
Identified and reported status of all tenants’ HUD entitlements
Managed overall tenant relations, tenant satisfaction and services delivery to tenants.
Managed all staff assigned to properties.
Inspected all assigned properties on a weekly basis to assure that properties were properly maintained and quality of service exceeded standards.
Communicated with onsite tenants regularly to ascertain their level of satisfaction.
Reviewed all leases to assure that tenants are receiving the proper level of service and compliance of lease terms.
Coordinated all day-to-day activities between all tenants and service contractors in assigned properties.
7/2006-1/2009 Lifespire Inc. New York, NY
Habilitation Aide
Assisted in the day to day provision of active treatment according to individualized treatment plans
Provided individuals with skill development through a combination of community and classroom learning experiences.
Implemented behavior modification programs and record data as needed.
Established and implement techniques for increasing program participants’ independence, integration and productivity in the community.
Provided basic services on personal care, recreation, and nutrition
Maintained records necessary to comply with participating state agencies regulations
Participated in case conferences as well as interoffice meetings as necessary
Promoted and protect the individuals’ civil and personal rights as well as help maintain the individuals’ state of well-being.
Maintained client confidentiality as required by HIPAA privacy rules protocol.
09/2001-10/2005 Center Against Domestic Violence New York, NY
Family Support Specialist
Assisted clients in securing housing through search and call methods
Documented unplanned or unexplained resident absences and/or behavior which seemed potentially violent.
Maintained communication with oncoming staff regarding pertinent developments
Provided supportive counseling to residents and their families
Responded to hotline calls, screened candidates for shelter admission, and provided crisis intervention information and referral to callers
Attend workshops and trainings as necessary
Skills
Knowledge of Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Windows Vista/7/8, Microsoft Works, Microsoft Outlook, Yardi, MIP, I-CAMS
Education
College of New Rochelle (Major: Social Science)
Professional Trainings
Grace Hill –Fair Housing I&II, Workplace Diversity, Leasing for a living
NYC HPD – Introduction to Property Management
NYC HPD Lead Law 1
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