Customer Service Manager
Resume:
Kathleen Suzanne Williams
**** ******** **. *** **********, CA 92407
206-***-**** *********@*****.***
Career Summary
Medical Support & Customer Services Professional
Objective
To obtain a position with a well established company, where I can increase my office and customer/patient service skills in an ethical manner, to further the success of the organization.
Accomplishments
Excelled at customer retention with Farmers’ Insurance as I was able to reinstate lost clients, which resulted in an increase in company productivity.
Provided outstanding customer service to all clientele in which the outcome of customer loyalty was at a high rate.
Proactively verified insurance eligibility via the internet on a daily basis prior to all patients arrival; this benefited the front desk as all notations were available for patient review and made for a more efficient workplace.
Maintained a record of accuracy and efficiency in every place of employment, as this aids in the overall success of the establishment.
While attending Everest College I was awarded Perfect Attendance and Honor Roll certificates on several occasions.
Assisted accounts receivable with making calls on all clients listed in the Aging Report; this resulted in an increase of payments received that was recognized by my supervisors.
Work Experience
Medical Biller EXTERN January 06, 2014 - February 07, 2014
Steven H. Barag, DO; Group Medical office
7974 Haven Ave. #250
Rancho Cucamonga, CA 91730
Appointment scheduling & confirmation
Data entry
eClinicalWorks
EMR's
Eligibility verification
Multi-line phones
Electronic claim submission
Posting payments via EOB's
Patient statements
A/R aging follow up
Operations Manager August 03, 2011- May 01, 2013
Robert H. Martin, Insurance Agency; Farmers' Insurance Group agency servicing personal and business insurance
13120 NE 177th Pl. #A101
Woodinville, WA 98072
Customer service
Data entry
Farmers' network computer
Auto/home insurance coverage assistance
Auto/home insurance billing assistance
Multi-line phones
Money handling
Banking
Client retention strategies
Assistant Manager September 01, 2007 - August 02, 2011
Chalet Cadeau Gifts; Retail Gift store specializing in high end collectables
132 Central Way
Kirkland, WA 98033
Customer Service
Money handling
Cashier
Store displays
Pricing
Inventory
Stocking
Gift wrapping
Certified Oral Surgery Assistant, Implant Specialist April 15, 1989 -August 31, 2007
Randall W. Halliday, DDS, Inc.; Oral & Maxillofacial Surgery office
245 Terracina Blvd. #211A
Redlands, CA 92372
Assisted in all oral surgery procedures
Vitals
X-rays
Impressions
Poured & trimmed models
Fit & adjusted TMJ stents
Modified stents to anterior bite appliances
Prepared IV medications
Provided post-operative care including suture & packing removal
Sterilization
Phoned in prescriptions
Appointment scheduling & confirmation
Recalls
Multi-line phones
Education
Everest College May 31, 2013 - February 07, 2014
Medical Insurance Billing & Coding accelerated diploma program
October 2013, HIPAA Certification
October 2013, OSHA Certification
June 2013, CPR Certification through American Heart Association
San Bernardino Community College University of Southern California
Select Coursework in Criminal Justice & Psychology Oral Surgery Assisting Certification
Abraham Lincoln High School Eagle Rock High School
Dental Assisting Certificate Program Diploma
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