Sales Customer Service

Kevin N. Nguyen

***********@*****.***

**** **** ***** **** #** Houston, Texas 77017 832-***-****

EDUCATION

Derby High School September 2008

EXPERIENCE

R.B.S Financial Group-Houston Tx; Account Executive December 2015 -Current

•Develop and sell marketing campaigns to existing client base.

•Manage specific client list, providing high levels of sales and customer support to ensure needs are met.

•Forge relationships with existing clients and develop a sense of loyalty and trust.

•Sell integrated campaigns including event marketing, media advertising, radio voice ads and digital marketing.

•Design, prepare and deploy promotions, sales material and advertising displays.

•Train new account executives and participate in company wide sales training.

•Collaborate in sales meetings to inform account teams of projects states.

•Respond to specific advertising proposals with detailed requirements.

•coordinate with art departments, sales and account management to ensure quality on time project delivery.

•Manage account within client account budget while meeting or exceeding sales quotas.

T Mobile Simply Prepaid-Houston, TX; Assistant Manager December 2014 - December 2015

•Fulfilled all management responsibilities in absence of manager.

•Opened and closed store, handled customer service issues, and oversaw cash control.

•Supervised and motivated employees.

•Assisted with merchandising and promotions efforts.

•Provided exceptional customer services to high end consumers, regularly including direct email and phone contact, and relationship building.

Apple Retail Store- Houston, TX; Genius Bar and Family Room Specialist February 2013 –December 2014

•Maintained customers’ trust in Apple as a skilled expert while troubleshooting and repairing products

•Use problem – solving skills and people skills to assure Genius Bar customers to swift resolutions to their technical problems

•Educate customers about each product and provide Genius advice and support every day

•Help create energy and excitement around Apple products while providing the right solutions and getting products into customers’ hands

Peripheral Computer Support, Inc and Computer Technology Solutions, LP (PCS-CTS March 2012 –December 2012

Houston, TX; Computer Technician

•Diagnose and troubleshoot 10-15 laptops per day by means of specifications from Apple Genius Bar®

•Attain solutions and execute repairs to issues while searching for any additional problems

•Perform rigorous testing on repaired units to ensure Apple® standards are achieved

Cellular Sales of Knoxville, Inc. – Savannah, GA; Account Manager Spring 2011 – Spring 2012

•Executed opening and closing store duties and held ownership of store key

•Formed managerial decisions in raising and lowering prices based on customer demand, sales quotas, etc.

•Managed all monetary transactions with clients that averaged approximately $4,500 per month

Bodycote– Wichita, KS; Metal Mechanic Fall 2009 –Spring 2011

•Drilled and punched holes in metal, for screws, bolts, and rivets.

•Fasten seams or joints together with welds, bolts, cement, rivets, solder, caulks, metal drive clips, or bonds to assemble components into products or to repair sheet metal items.

•Determined project requirements, including scope, assembly sequences, and required methods and materials, according to blueprints, drawings, and written or verbal instructions.

•Maintained equipment’s, made repairs or modifications when necessary

•Select gauges or types of sheet metal or nonmetallic material, according to product specifications

LCD Wireless – Houston, TX; Sales Associate Summer 2008 – Spring 2009

•Developed knowledge of latest T-Mobile plans, phone technology, and marketing techniques

•Prepared and executed paperwork necessary for new and current T-Mobile customers

•Conveyed information about available phone plans and phones to current and potential customers

LEADERSHIP EXPERIENCE AND ACTIVITIES

Boy Scouts of America Fall 2002–Spring 2011

•Arranged and participated in various fundraising activities and community service events

•Assisted in leading and maintaining order at weekly meetings

•Facilitated planning and preparation of group wide events like camping trips, overnight outings, etc.

Center of Education at Our Lady of Lavang, Teaching Assistant Fall 2005 –Spring 2008

•Coordinated enrichment programs and retreats for about 30 students

•Assisted in teaching a 2nd grade class

ADDITIONAL INFORMATION

Computer Skills: MS Word, Excel, PowerPoint

Certifications: Apple® Certified

Languages: Fluent in Vietnamese

Work Status: US Citizen

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