Customer Service Manager

LISA BAKER-BEAVER

*** **** ***** ****** *****, New York, 14760 716-***-**** / 585-***-**** *******@*****.***

PROFESSIONAL EXPERIENCE

ALLEGANY EYE ASSOCIATES, OLEAN, NEW YORK

Front Desk Supervisor, Jan 2008 – Jan 2016

Received payments and recorded receipts for services.

Scheduled appointments maintained and updated patient accounts.

Performed daily reconciliation of money each employee took in and prepared daily bank deposits

Processed and prepared memos, correspondence, testing, labs or other documents.

Obtained insurance authorizations and verified insurances for all patients daily

Heard and resolved complaints from patients, answered billing and insurance questions.

Answered telephone, screened and forwarded calls, providing information, taking messages and scheduling appointments.

Interviewed and trained new front desk employees

Maintained and ordered office supplies

MICHELE B. SIMON, AUD, OLEAN, NEW YORK

Receptionist / Assistant, Mar 2006 – Feb 2008

Scheduled appointments, and maintained and updated appointment calendars.

Billed insurance companies with appropriate CPT codes for services rendered

Prepared daily bank deposits

Prepare monthly patient billing

Operated telephone, screened and forwarded calls, providing information, taking messages and scheduling appointments.

Filed and maintained patient records.

Transmitted information or documents to doctor and appropriate agencies, using computer, mail, or facsimile machine.

Assisted audiologist with testing and wax removal

Maintained patient records; updated and kept current

CATTARAUGUS & WYOMING COUNTY HEAD START, SALAMANCA, NEW YORK

Lead Teacher, Aug 2005 – Mar 2006

Developed age appropriate curriculum for preschool classroom

Maintained accurate and complete student records

Demonstrated a positive role model for children in and out of the classroom

Collaborated with other teachers and administrators in the development, evaluation, and revision of preschool programs.

Attended staff meetings, and served on committees

Attended professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.

Observed and evaluated children's performance, behavior, social development, and physical health.

Prepared materials and classrooms for class activities.

Established and enforced rules for behavior, and procedures for maintaining order.

Met with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development.

Established clear objectives for all lessons, units, and projects, and communicate those objectives to children.

Assimilated arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them.

Identified children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists.

Organized and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.

Provide a variety of materials and resources for children to explore, manipulate and use both in learning activities and in imaginative play.

YOGINI KOTHARI, DMD, OLEAN, NEW YORK

Receptionist/ Book keeper/ Office Manager, Oct 2003 – Aug 2005

Performed personal bookkeeping services.

Prepared and processed payroll information.

Balanced debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.

Reconciled records of bank transactions.

Performed general office duties such as filing, answering telephones, and handling routine correspondence.

Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.

Created patient Orthodontic contracts for payment

Calculated and prepared checks for utilities, taxes, and other payments.

Calculated, prepared, and issued bills, invoices, account statements, and other financial statements according to established procedures.

Received, recorded, and bank cash, checks, and vouchers.

Met with patients/parents to go over orthodontic procedures, expectations and answered any questions

VECTOR MARKETING, OLEAN, NEW YORK

Temporary Catalog Representative, Aug 2003 – Dec 2003

Able to up sell complimentary cutlery or kitchen tools to orders

Achieved 100% accuracy in customer service to customers placing orders

Completed telephone orders from customers and answered questions about Cutco Cutlery

ALLEGANY COUNTY PROJECT HEAD START, CUBA, NEW YORK

Home Visitor /Family Educator, Aug 1999 – Jan 2002

Met with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development.

Collaborated with other teachers and administrators in the development, evaluation, and revision of preschool programs.

Taught basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.

Provided a variety of materials and resources for children to explore, manipulate and use both in learning activities and in imaginative play.

Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.

Adapted teaching methods and instructional materials to meet students' varying needs and interests.

Organized and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.

Read books to entire classes or to small groups.

Met with parents and student to work with and help develop age related activities in the home environment on a weekly basis

Planned and supervised class projects, field trips, visits by guests, or other experiential activities, and guide students in learning from those activities.

Established clear objectives for all lessons, units, and projects, and communicate those objectives to children.

Identified children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists.

PETER J. VISHTON, OD, CUBA, NEW YORK

Optometric Assistant / Operations Manager, Oct 1991 – Dec 1999

Instructed patients how to insert, remove, and care for their contact lenses.

Maintained patient records, billing, and general office duties

Measured clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices.

Assembled eyeglasses by cutting and edging lenses, and fitting the lenses into frames.

Assisted patients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions.

Adjusted eyeglasses to fit patients.

Arranged and maintained displays of optical merchandise.

Repaired damaged frames.

Instructed patients in how to wear and care for eyeglasses.

EDUCATION

ST. BONAVENTURE UNIVERSITY, ALLEGANY, NEW YORK

Bachelor of Science in Elementary Education May 1998

Concentration in Social Psychology

JAMESTOWN COMMUNITY COLLEGE, OLEAN, NEW YORK

Associate in Arts, May 1995

Concentration in Sociology

PERSONAL REFERENCES

Michele Simon, AuD. Michael D. Mortimer, OD Deborah Whipple

130 South Union Street Suite 1 769 Lippert Hollow Road 3204 Cranberry Road

Olean, New York 14760 Allegany, New York 14706 Olean, New York 14760

(office # ) 716-***-**** ( home # ) 716-***-**** (home # ) 716-***-****

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