Customer Service Sales, Training and Development
Resume:
Daisy Timoteo Carbonel
B-** L-** Kabanalan St., Karangalan Village
Cainta, Rizal 1900
Contact Nos: 02-5464828 / 091*-******* / 099*-*******
Email Add: ************@*****.***.**
OBJECTIVE : To be able to apply my knowledge and skills as a trainor and service provider while growing with the institution I am working for and serving my clients.
WORK EXPERIENCE
PHILIPPINES:
Training and Development Officer; Puregold Price Club, Inc. (July 2015 to Present)
Work includes training newly-hired and existing employees from Rank and File and up according to the needs of the organization.
Creates new modules and enhance existing modules such as Leadership Skills Program, Customer Service Program and Train the Trainors Program.
Conducts trainings for Customer Service Program, Train the Trainors Training Program, Training Course for Management Trainees, Training Course for Section Supervisors, Focus Group Discussion and New Employee Orientation Program.
Panelist for Management Trainee Project Presentation and evaluate future Trainors for certification.
Creation of Training Curriculum for Puregold Price Club, Inc., including the web-based training programs.
Training Officer; Modern Innovations Enterprise - Thermomix Philippines (February 2014 to May 2015)
Work includes training of newly-hired Sales Associates from company orientation, product training, sales techniques and employee development whether in group or table training.
Creates new and modify existing modules for Thermomix TM-31 such as product modules, sales techniques and personality development.
Creates guidelines and policies for smoother operation of the company.
Accompanies Sales Associates and In-house Chef in the demonstration of product to household and corporate clients.
Develops and creates activities to promote Thermomix in the market such as Baking Classes, Cooking Classes, Open-house Programs, participation in exhibits, etc.
Currently heads the sales team in the absence of Management Consultant.
Training Specialist; Philplans First, Inc. Head Office, Makati City (August 2013 to January 2014)
Work includes conducting training of current and newly-hired Regional Sales Managers, new and existing agents and agency leaders regarding the company products whether in group or table training.
Create new and modify existing modules whether for new or existing products.
Participate in company activities when needed.
Trainor of New Teachers and Online ESL Teacher for Koreans; Power One Language Center-
Ortigas Center, Pasig City (April 2008 to August 2013)
As a Teacher; Work includes teaching students American English Language through telephone and internet. Also evaluates student’s level in terms of conversation, comprehension, grammar, intonation, etc.
As a Team Leader; Monitors the attendance and performance of teachers under my team.
As a Trainor; Trains newly-hired teachers about the accounts, websites, training materials, teaching techniques and technical aspects of teaching Korean students. I also teach them how to teach TOEFL, TOEIC, IELTS, OPIC, e-books and all the other materials pertinent to our tasks.
Assistant Operations Manager; Harwich Trade Marketing Services (October 2005 to May 2006)
Manages the office in the absence of the General Manager on its day-to-day operation. Follow-up and meet with clients and employees, coordinate with different outlets such as malls, interview and evaluates applicants, monitor employees’ attendance, leave of absences, vacations, incentives and benefits, prepares written communications and assists in preparing proposals. Updates office supplies to replenish or to purchase. Provide training to employees to enhance customer service abilities and to generate higher sales.
Golden Miles Foundation and Training Center, Incorporated (July 2003 to September 2005)
POSITIONS HANDLED:
INSTRUCTOR/TRAINOR; CAREGIVER COURSE (October 2003 to September 2005)
Care of the Elderly Module - Lectures on different medical/surgical and orthopedic cases, normal physiological changes in the elderly, roles of caregivers for elderly patients and, demonstrate procedures given to the patients who need assistance in terms of their activities of daily living.
Care of the Child Module – Lectures on human growth and development, different medical cases common to children, activities of children and roles of caregivers at different growth stages, demonstrate procedures on feeding, bathing, vital signs and other procedures pertaining to caring for the child.
Care of the Disabled Module - Lectures on different medical and orthopedic cases, roles of caregivers for the physically challenged patients and, demonstrate procedures given to the patients who need assistance in terms of their activities of daily living.
SCHOOL REGISTRAR - Evaluates students for enrollment and graduation, submits requirements/credentials for Certification / Authentication / Verification at Technical Education Skills Development Authority (TESDA) and prepares Transcript of Records and Diploma of graduating students.
ADMINISTRATIVE STAFF - Handles inquiries (walk-in or through telephone), encodes all types of communication, contracts, official transcript of records, certificates, hospital collection bills and other related work, stencils different kinds of forms, schedule classes, follow-up and reminds schedules, files outgoing and incoming communication, 201 files of employees (Personnel files), student records, answers phone calls and records all important messages.
Philippine Home Cable Holdings, Inc. (05 July, 1999 – 15 August, 2002)
Customer Care Associate/Quality Management Staff
QUALITY MANAGEMENT/ BUSINESS CENTER - Manned business center for walk-in subscribers and customers, coordinated with other departments for immediate action concerning complaints and requests, received payments for cable subscription and other related services. Handled exchanges of goods purchased, refunds and prizes for promotions. Gathered and analyzed data for report generation. Facilitated and relayed subscribers’ comments, suggestions and problems to other departments for development and improvement. Scheduled staff shifting and groupings. Provided training to Customer Care Associates to enhance customer service abilities, therefore generating higher sales and customer patronage and review employees’ performance for commendation and incentives.
CALL CENTER – Handled inbound calls, sales and after sales activities: inquiries, requests, and complaints. Heightened subscriber’s interest and promoted value added services, troubleshoot manageable technical problems through telephone to lessen truck roll. Call Center Coordinator in the absence of the Team Leader. Coordinated with other units and departments, followed-up subscribers and disseminated all new information within the call center.
TELEMARKETING – Handled outbound calls to promote the products and to welcome new subscribers, gathered surveys and checked service quality.
OPERATIONS – Dispatched all types of work orders to the technical department, inputting and updating of customers information to the database. Maintained files through close monitoring of pending accounts and double-checking of all newly installed subscriber information.
DUBAI, UNITED ARAB EMIRATES:
Lifeguard/Swimming and Gym Instructor; Gillani Hotel-Apartments-(June to August 2007)
Attends to the safety of the members and guests in the poolside and gym area, maintains the cleanliness of the pool/poolside/gym and its facilities, responsible for replenishing supplies and teach different swimming strokes and fitness techniques and demonstrate uses of fitness machines to hotel guests and officers.
Customer Service Officer; Golden Medical Center-(March 2007 to June 2007)
Handled inbound and outbound calls regarding inquiries, appointments, etc. Meet potential clients to market products and services. Responsible for creating, updating and quality control of database for the company’s use and website information.
Lifeguard cum Swimming Instructor; Body and Soul Health Club-(December 2006 to February 2007)
Attends to the safety of the members and guests in the poolside area, maintains the cleanliness of the pool/poolside and its facilities, responsible for replenishing supplies and teach different swimming strokes to the enrolled members.
TRAININGS
September 3-14, 2007 Comprehensive Teachers’ Training Program
YBM Phone ‘n Talk – Quezon City
Sept.2004 -Oct. 2004 Hands-on Training (Care of the Elderly)
Lung Center of the Philippines – Quezon City
Mar. 2003– Jul. 2003 Hands-on Training (Child and Elderly Care)
Bernardino General Hospital – Quezon City
Dec. 2-9, 2002 First Aid & Disaster Management Training - National Disaster Coordinating Council May 2-4, 1995 Disaster Management Basic Course for Volunteers - Philippine National Red Cross April 17-28, 1995 Basic Life Support & Advance Beginner's Swimming Course – Phil. Nat’l. Red Cross
SEMINARS ATTENDED
September 27, 2004 Reorientation on National TB Control Program: D.O.T.S. Strategy
Lung Center of the Philippines-Quezon City
September 2, 2004 Update on Chest Radiography Interpretation
Dr. Joseph Leonardo Z. Obusan - Lung Center of the Philippines – Quezon City
June 26, 2004 Caregiver’s Role on Multiple Sclerosis Patients
Dr. Georgina G. Oliver - Golden Miles Foundation and Training Center, Inc.
April 17, 2004 Seminar on Attention Deficit Hyperactivity Disorder
Dr. Georgina G. Oliver - Golden Miles Foundation and Training Center, Inc
August 26, 2003 Seminar on Cultural Adaptation
Ms. Imelda Canlas, RN, MAN - Golden Miles Foundation and Training Center
July 18, 2003 Essentials of Caregiving (Assistive Devices, Transfers, Low Back Care, Activities of Daily Living and Common Emergencies)-Veterans Memorial Medical Center – Quezon City
February 17, 2003 Seminar on Alzheimer’s Disease
Dr. Georgina G. Oliver - Family Clinic College – Manila
May 14, 2002 Care of the Terminally Ill Client “New Perspective”
Family Clinic Colleges – Manila
June 28, 2000 Creating A Winning Team: A Team Building Workshop
Home Cable – Piltel Conference Center, Tagaytay City
March 21, 2000 Work Attitude and Values Enhancement
Home Cable -Barrio Fiesta, EDSA, Mandaluyong City
March 15, 2000 Effective Marketing Strategies : Turning Inquiries Into Sales
Phil. Home Cable Holdings Office – San Juan, Metro Manila
May 10, 1998 Spinal Cord Injury: Therapeutic Strategies in Functional Training
Lung Center of the Philippines, Quezon City
January 25, 1998 “Spinal Cord Injury Rehabilitation” Principles & Functional Skills
Siena College, Quezon City
December 14, 1997 The Essentials of Neuroanatomy and Its Clinical Relevance
Dr. Ramona Luisa Pablo – Santos - St. Paul College - Quezon City
QUALIFICATIONS AND SKILLS
1.Career Service Professional Eligibility Nov. 2001 – 85.14%
2.Proficient in both oral and written (English and Tagalog) communication. Also speaks and understand basic Ilocano dialect.
3.With good interpersonal skills, organized and tuned into details.
4.Ability to train co-employees and students, with time management ability, can work independently, responsive and innovative.
5.Knowledge and skills in caring for the child, elderly and disabled.
6.Different massage techniques.
7.Computer literate.
8.Trained First Aider. Also a swimming instructor and lifeguard.
9.Driving skill.
GROUP AFFILIATION
Head Coordinator – Youth Ministry (September 2002 to August 2004)
Our Mother of Perpetual Help Chapel –Karangalan Village, Cainta, Rizal
Former Member – Lector, Commentator, Psalmist Group,
Our Mother of Perpetual Help Chapel-Cainta, Rizal
President – Youth Ministry (September 1999 to August 2002)
Immaculate Conception Parish – Pasig City
Former Member – Lector, Commentator, Psalmist Group
Immaculate Conception Parish, Pasig City
Assistant Coordinator – Medical Mission, Ministry on Social & Human Development (Sept. 2000-Aug.2002)
Immaculate Conception Parish, Pasig City
EDUCATIONAL BACKGROUND
DEGREE FINISHED: Bachelor of Science in Physical Therapy - 1997
Philippine College of Health Sciences - Manila, Philippines
VOCATIONAL COURSE: Caregiver Course - 2003
Golden Miles Foundation and Training Center, Inc. – Quezon City, Philippines
PERSONAL DATA
Date of Birth: July 3, 1976 Place of Birth: Quezon City, Phils.
Height: 5’ 2 1/2” Weight: 69 kgs.
Citizenship: Filipino Religion: Roman Catholic
Father’s Name: Rolando R. Carbonel Mother’s Name: Remedios T. Carbonel
CHARACTER REFERENCES
Mr. Kevin San Miguel
Human Resources Manager, Modern Innovations Enterprise
Mr. Wilfredo Liban, Jr.
Customer Service Supervisor, Sky Cable
910-2288 Loc. 4477, 091*-*******
Mrs. Brenda Silva
Catholic Lay Worker
645-8808
Contact this candidate