Customer Service High School

LaTasha D. Calvert

***** ****** **. *******, ** *7053 Phone 713-***-****

******************@*****.***

Summary

A competent and reliable professional offering over 10years experience in collections, debt settlement and customer service fields. Possessing the ability to motivate others and be a team player. Excellent eye for detail with the ability to carry out all office functions as required in an office environment. Seeking a position that will help me utilize this experience and become an integral part of a team.

EDUCATION

BACHLOERS OF SOCIAL SCIENCE ST.GREGORY’S UNIVERSITY MAY 2010

MILITARY EXPERIENCE

Logistics Specialist June 1992- April 1998 Fort Bliss, TX

Negotiate contracts for the United States Army

Maintain cohesion and rapport amongst personnel

Stress benefits of service to soldiers in processing to the unit

WORK HISTORY

Resource Manager April 2009- Present

Work as a liaison for veterans based on individual needs, skill set, or situation

Counsel and implement plans and procedures to achieve goals discussed

Advise on programs available to veterans such as housing, education benefits and skilled trades

Give direction on how to apply for benefits for disability

Research programs that will better assist veteran

Locate Scholarships for graduating high school seniors

Set up ACT, SAT, and ASVAB tutoring, conduct mentoring programs

Events Coordinator October 2007 –Present

Propose new ideas to improve the event planning and implementation process.

Serve as liaison with vendors on event-related matters

Assist with planning hosting, and cleanup of fund raising events

Meet with donors and discuss upcoming events and budget

Asses risk and exposure for each event planned

Certified Recovery Systems Inc. Oct 2013-Oct 2014 Client Services Liaison Houston, TX

Discuss breach of contracts with customers on behalf of client base

Make outgoing calls to discuss resolution

Received inbound calls is response to negotiations

Return emails and set up repayment for clients lost revenue

Respond to credit bureau disputes and update credit profiles

Simmons & Adams Oct 2012 –April 2013 Asset Recovery Specialist Houston, TX

Act as a liaison between parties pursing litigation

Work out settlements, payments, or recommend legal action

Investigate to determine if assets are available for

Convergent Houston, TX Nov 2011- Sep 2012 Commercial Collector

Worked on dialer system with multiple clients

Discussed payments for balance in full to settlement

Dealt with multitude of clients ranging from Chase to TXU energy

Resolution of debt from $300 to 10K was the optimum focus

URS July 2010 – May 2011 Houston, TX Commercial Collections Team Lead

Assist with daily management of team

Preparation of end of the month numbers, budgets, scheduling

Hold monthly training meetings, give updates

Coaching and development of peers

Equinox Tulsa, OK 6/2009 - 6/2010 Collections Supervisor

Collect and secure maximum payments on an assigned portfolio

Minimize bad debt with timely and effective management

Build rapport amongst staff, coach and evaluate for promotions

Deescalate unruly calls from consumers or vendors

Help card Tulsa, Ok Collections Supervisor 5/2006- 5/2009

Monitor floor activity and calls to assist employees

Give ongoing feedback to employees regarding, performance and advancement opportunities

Present, promote, and support all initiatives

Provide expectations, policy changes, updates, procedures

Debt XS Addison, TX Creditor Specialist 3/2005- 3/2006

Review legal summons and help clients respond accordingly to documentation presented

Manage and perform content client audits ensuring accuracy and thoroughness

Ensured amicable relationship between client and company by open communication

Identify trends and potential problem before escalation

Sprint LTD Customer Service/ Team Lead 2001-2005

Account for absenteeism, motivate and ensure team goals are met

Review delinquent accounts and initiate collection procedures

Research disputed balances and make appropriate adjustments

Account for absenteeism, motivate and ensure team goals are met

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