Customer Service Staff

Julie McCloskey

* ******** ****

Culcavy

Hillsbourough

BT266JX

Telehphone: 028********

Mobile : 078********

I wish to secure a challenging new position which allows me to work in an environment dealing with people. I find i very much enjoy interacting with others, I particularly enjoy keeping schedules completing orders and dealing with queiries and generally helping out wherever i can .

I am a self-motivated hard working individual who has good organisational and negotiating skills along with a sense of responsibility and a capacity to work under pressure, either on my own or as part of a team. I feel that i am very much a people person who can relate to a wide range of personalities, I am an outgoing and sociable person and i find that job satisfaction that comes from knowing that i have been of assistance to people is most rewarding.

Education & Qualifactions

1985-1991 Forge Intergrated Primary School

1991-1996 Hazelwood Intergrated Secondary School

Achieved GCSE Passes

English B

Maths B

French B

Science C

Music B

Beauty Qualifications

BIFHE whilst working evening and weekends i attended Belfast Institue of Further and Higher Education and completed level 1 beauty until i had my 1st child in 2001

2012-2013 Young nails completed course for Acrylic Nails

2014 A Touch of training Beauty School - Full Diploma in Beauty Therapy

October 2015 Dermalocia cerified / course completed

Employment History

Midas Touch 2014

Responsible for opening up the salon in the mornings setting up beauty stations, Covering reception duties and obtaining training in most beauty treatments .

Villa Italia

1996/2001

Having decided not to go down the academic route to third level education I decided to engage in restaurant work I intitally worked as a waitress however I soon progressed to supervisory position and very much enjoyed my time there my duties were as follows

Managing staff - keeping rotas,over seeing restaurant bookings also dealing with any complaints or issues members of public o staff had

Responsible for the smooth running of complete section of restaurant used for function i.e Birthday Parties, Special Occasions etcetera

Till operating & cashing up last thing at night ensuring takings balance and monies were put securely in the nite safe.

Homebase Ltd Customer Services

2002-2012

Working mainly in Customer services taking customer orders and dealing with returns and complaints, completing the relevant paperwork, duties also included till operation and cashing up

I was soon asked to work in the operational office a a managerial role which meant taking responsibility for sales figures and stock along with keeping staff rotas and dealing with staff issues, however i missed the one to one relationship you get whilst working with the public and after returning to work after the birth of my second child i requested a transfer back to the customer service team .

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