Manager General

Joseph William Crowell

**** ******** **. ***

Rochester, MI. 48307

Phone 313-***-****

**********@*****.***

Achievements in both front and back of house have enabled me to succeed in every position mastering any challenge I've faced in this industry. Experience and achievement provide a visceral motivation to pursue and reach my goals: lead and support a professional restaurant team, develop and expand multiple brands, and acquire an equity position in a growth focused company. Experience

08-14 - Current Chapman House Rochester, MI General Manager

• I produced plans, brand identity, style, food and beverage for concept.

• Compiled market research, wrote business plan, developed brand identity, marketing materials, designed kitchen and dining room layout.

• Through experience forecast daily and annual sales, banquet and catering sales, costs and revenue projections.

• Sourced and chose equipment, china, flatware, glassware, furniture, linens, POS system, and credit card processor.

• Sourced and approved vendors, and monitored opening task list.

• Wrote Employee Handbook, training manuals, job descriptions, compensation and benefit packages.

• Recruited management, training team, and approved new hires.

• Sourced Payroll and HR Company

• Outlined implementation of social media and marketing strategy. 06-11 - 08-14 Grand Tavern Rochester Hills,MI Managing Partner

• Developed menus, specials, promotions and charitable events

• Outlined social media and marketing strategy.

• Recruited, hired, trained, scheduled and monitor all staff.

• Produce weekly financials, while managing daily operations. 06-06 to 06-11 Famous Dave’s & C. J.’s Brewing Co, Blue Ribbon Rest. Inc. Manager, General Manager, and Consultant

• Managed all food and beer production to forecast and strict standards.

• Developed catering menus and standards.

• Recruited, hired, trained, scheduled and monitor all staff.

• Produce weekly financials, while managing daily operations. 03-04 to 06-06 Hard Rock Café Detroit, MI Assistant General Manager

• Managed all retail and food production to strict standards and forecasts.

• Hired, trained, scheduled and monitor all staff

• Scheduled and held intense training programs with standards review

• Prepared HRC/Der for Super-bowl 40 producing $500k sales for the week Joseph William Crowell

1025 Ironwood Ct. 203

Rochester, MI. 48307

Phone 313-***-****

**********@*****.***

$220k on Super Sunday.

• Produce weekly financials, while managing daily operations.

• Reported via weekly corporate conference calls.

01-03 to 02-08 Road Hog BBQ Works Troy, MI Owner Operator

• developed concept and all aspects of the business

• executed BBQ events up to 2500 people

12-99 to 01-03 Ruth’s Chris Steak House Troy, MI General Manager

• Operated the most profitable store of 7 in franchisees holdings.

• Followed strict standards of purchasing production and service.

• Developed private party segment of business.

• Recruited, hired, trained, scheduled and monitor all staff.

• Produce weekly financials, while managing daily operations. 10-93 to 11-99 Joe Muer’s Detroit, MI General Manager, Manager, Chef

• Developed menu and operations for company's second concept.

• Operated both BOH and FOH concurrently as Chef and General Manager.

• Helped to develop special dinner events and promotions.

• Worked with union for staff productivity and work environment.

• Developed off site catering segment.

Training and Education

2015 Serve Safe Managers Certification, Oakland County, MI 2015 Zing Train management webinars

2010 TIPS Certification, Blue Ribbon Rest. Mgt

2009 Serve Safe, Food Safety Management, Blue Ribbon Rest. Mgt 2006 TIPS Certification, Blue Ribbon Rest. Mgt

2002 Effective Personal Productivity, Paul J. Meyer, Troy 2001 What Matters Most, Franklin Covey, Detroit

1999 Serve Safe Managers Certification, Oakland County, MI 1988-90 University of Nebraska, Writers Workshop, Omaha NE Bellevue University, English and Accounting, Omaha NE

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