Customer Service Sales

Professional Summary

Work Experience *References available upon request

Account Sales Representative, 2015- Present ● MarketSource/T-Mobile, Toledo Market, OH

• Drive category value and consumer relevance

• Relentless support of retail outlets (COR / Indirect / National Retail) in assigned geographic territory

• Maintain a thorough understanding of the products & associated accessories of our client and its competitors

• Manage territory to specific sales numbers and business plans

• Suggest ways to improve process or marketing at POS

• Support local and/or national events/trade shows

• Maximize store sales and in-store presence

• Development of sales strategy to drive sell-through performance Office Manager, 2014 - 2015 ● ASPEN DENTAL, HOLLAND, OH

• Responsible for daily operations of the office. Duties included, but were not limited to: patient satisfaction, team selection, performance, development, pay roll, and other business related functions.

• Plan treatment with Doctors.

• Deciphering and consulting recommended treatment with patients.

• Work with credit lenders.

• Entering and consulting recommended treatment with patients and insurance companies.

• Supervise, coach, and train clinical and non-clinical employees.

• Provide satisfactory patient experiences, demonstrating responsiveness and sensitivity to patient needs with urgency to resolve any patient concerns in accordance with patient needs, company policies, and procedures, government regulations, and dental board standards. Assistant Manager, 2008 - 2015 ● BEST BUY, TOLEDO, OH

• Increased revenues and customer service by analyzing client needs and recommending personalized products and complete solutions to exceed all customer expectations.

• Key member of the management team who sources, interviews and trains new staff members.

• Managed shrink programs and merchandising standards (Plan-O-Grams, Clean & Bright, promotions, display, signage, pricing, etc.) to maximize marketing opportunities.

• Develop and manage an effective planning of team meetings and training development workshops to ensure employees are performing at their top potential.

Field Training Manager, 2006 - 2008 ● VECTOR MARKETING, CLEVELAND, OH

• Coordinated group meetings and creation/organization of training content needs assessment and deploy- ment of new hires/trainees.

• Motivated office staff in meetings and exceeding company growth plan in sales and employee retention. Julian Dickinson

Cell: 216-***-**** ● ***********@*****.***

● Toledo, OH

• Results-producing management career spanning 15+ years in the retail sector, demonstrating year-over-year improvements in sales and marketing efforts, customer service ratings, and team productivity.

• Maintain uncompromising focus on high quality standards and bottom-line profit improvement.

• Very fast learner. Able to take a problem and turn it into a desir- able outcome. Excellent interpersonal, communication and rela- tionship-building skills.

• Superior work ethic. Able to troubleshoot a situation and see it through to its completion, with excellent end results.

• Highly motivated, energetic, and passionate about working. Key Competencies

Excellent Communicator

Highly Innovative

Detail Oriented

Problem Solver

Strictly Punctual

Excellent Multitasker

Highly Analytical

Expertly Interpersonal

Professional Demeanor

Self-Starter

Result Driven

• Built lasting relationships with customers in the field.

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