Human Resources Management

PROFILE

Senior Human Resources Professional with the demonstrated ability to analyze and manage trends to influence, develop and implement creative and customized programs and services for organizational effectiveness, maximizing human potential and employee engagement.

Results-oriented, proactive, imaginative, adaptable, innovative and resourceful - known for leading by example, cutting through bureaucracy and getting it done!

AREAS OF EXPERTISE / CORE COMPETENCIES

Governance, Risk and Compliance Management - HR ownership, ensuring operational risk is continuously assessed, managed and compliant with all relevant internal and external regulatory bodies.

Operations and Benefits – develop and lead HR function to provide outstanding service delivering relevant and competitive Total Rewards (i.e. compensation, benefits) programs, budgeting and supporting wider HR and organizational projects.

Organizational Effectiveness – drive organizational change by identifying and implementing resourceful HR solutions necessary to support growth and results while continuously seeking improvements. Proficiency working in high growth organizations, dealing with rapid and constant transformation.

People and Team Management - authentic people manager, facilitator and coach, developing, managing and mentoring high functioning teams and cohorts to effectively envision, build and deliver current and future state improvements. Lead, coach and develop HR teams to improve capabilities, support best practices and deliver optimal results to align with business strategy. Engage with colleagues on individual performance, career aspirations and development needs.

Program, Process, and Project Management - design, develop, and deliver department and organizational initiatives ensuring straightforward delivery to meet business needs and preserve employee engagement. Collaboratively build relationships with and influence key stakeholders to ensure key principles are understood and planned with due diligence. Use tools such as requirements gathering, process mapping and modeling to ensure efficiency, co-ordination of initiatives and optimal use of resources.

Reporting and Analytics - enable optimized talent and organizational strategies based on workforce analysis and predictive analytics. Design, distribute, analyze and make recommendations for forecasting, strategic planning, management, and Board of Directors of data for turnover, engagement survey and annual insurance reports developing and communicating people metrics and reporting regularly.

Roadmap and Strategy Implementer – collaborating with leadership and enterprise teams to deliver cost effective, accurate, customer-aligned, and timely service to support HR strategy and meet organizational and external risk management requirements. Build and partner with key stakeholders to fully leverage systems ensuring that requirements are defined and built implementing change management integrations that translate into creative and effective human resources programs that deliver results.

CAREER

Orenbach Consulting Services (Greater Toronto Area, ON) 1988 to Present

Principal Consultant

Human Resources consulting, providing guidance and counsel to small, medium and large businesses as well as individual clients, applying areas of expertise and competencies to Human Resources matters as well as career coaching and transition, with emphasis and passion for engagement, productivity and continuous learning.

CIBC (Toronto, ON) March 2015 – December 2015

A leading Canadian-based global financial institution.

Implementation Consultant - Project & Program Management (Contract)

Participate on working teams of small-medium scale, enterprise-wide, (e.g. time and attendance, People Change Management (PCM) for compensation and performance review integration for Year End) business and HR initiatives to represent, influence and plan for the impact these changes will have on people and to minimize CIBC’s exposure to operational, legal and reputational risks

Aon Hewitt, Business Processing Outsourcing (Toronto, ON) Jan 2012 – Oct 2013

Global Human Resources consulting and outsourcing

Delivery Consultant, Project Management Office (PMO) and Quality

Documentation subject matter expert who created and drove delivery of first ever Operations, Procedures and Tools Manual for large financial services client, documenting over 45 modules in excess of 2,200 virtual pages describing service interactions, articulating procedures for implementation, maintenance and improved services

GS1 Canada (Toronto, ON) 2005 – 2011

A member of GS1, the world’s leading supply chain standards organization; as a neutral, not-for-profit organization, GS1 Canada nationally enables its members to enhance their efficiency and cost effectiveness by adopting electronic supply chain best practices

Director, Human Resources 2008 – 2011

Manager, Human Resources 2005 -2008

Reporting to the COO, hands-on execution of strategic and organizational development planning for dynamic industry-led NPO of > 175 employees and consultants, creating, enhancing and managing HR policy, budget, building a high functioning, collaborative team, and providing counsel to all levels of management and staff on sensitive matters.

Governance and Compliance Leadership

Developed and delivered HR Policies and Procedures according to organizational core values, market trends, regulations and best practices, providing ongoing assessment and evaluation of these processes, aligning changes and business needs

Professional Development

Directed all learning initiatives by leading an incremental and sustainable cycle of internal programs including Situational Leadership, Toastmasters and Working Sm@rt with Outlook® as well as identifying and organizing programs for leadership team > 40 individuals increasing engagement and team building evidenced by improved satisfaction scores from 65 - 78% during tenure

Strategic Planning and Organization Development

Implemented HR plan supporting organizational revenue growth from $7M to over $20M in <4 years

Compiled and delivered monthly HR Report and semi-annual HR Board Reports for trending analysis and improvement opportunities

Talent Management

Reduced placement fees by >75% first and subsequent years by closely managing vendors, tracking expenses and liaising with new managers to support successful onboarding and retention

Reduced voluntary attrition from > 20% to 8% within three years

Increased employee engagement scores from 65% - 78% over three year period through implementation of transparent communication, processes and reinforcement of core values

Total Rewards (Compensation and Benefits)

Created and implemented a formal Job Evaluation System (including job redesign and evaluation) linked to Acquisition, Base Salary Review and Performance Incentive Programs

Refreshed and delivered annual cycle of Performance Planning and Review, Performance Incentive and Base Salary Review Programs

Directed and negotiated group and executive benefits programs, providers and plans, (i.e. auto allowances, EAP, daycare programs and WorkPerks) balancing organizational and employee requirements

COMPUTING AND TECHNICAL SKILLS

Advanced proficiency with MS Office Suite – Communicator, Outlook, Word, Excel, Project, Access, Visio and PowerPoint; Lotus Notes, Siebel CRM, various HRIS’ as well as with collaboration (i.e. SharePoint) and social networking (i.e. LinkedIn, Facebook, Twitter) tools

PROFESSIONAL MEMBERSHIPS / VOLUNTEER ACTIVITIES

Member - Human Resources Professionals Association (HRPA), York Region (YR) 1980 – Present

Volunteer – HRPA YR – PD Committee, 2014 - Present

Member – The Aurora Chamber of Commerce 2014 - Present

EDUCATION / PROFESSIONAL DEVELOPMENT

Certificate in Dispute Resolution, York University, Toronto, ON 2005

B.A., Psychology, York University, Toronto, ON 1978

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