Sales Customer Service

JOSEPH KUTLU

Saint-Laurent, QC

514-***-**** *****@*********.**

Account Executive

Proven Campaign Manager with over 10 years of experience enhancing business relations, technology fundamentals and productivity within companies. Adept at creating and developing relations with companies to allow for new and innovative opportunities focused on outsourcing services and techniques for key accounts. Create consistent revenue stream for company including servicing existing accounts and establishing new clients and potential customers.

Areas of Strength and Expertise

Campaign Development

Team Management

Account Relations

Process Improvements

Strategic Planning & Analysis

Executive Communications

Project Organization

Data Management

Client Relations

Professional Experience

TECHNOLOGY EVALUATION CENTERS, Montreal, QC 2015 – Present

Demand Generation Campaign Manager

Develop and integrate business-to-business marketing campaigns and strategies for key programs that channel revenue effectively. Collaborate with key accounts to implement activities and promotions for enhanced business relations. Key Accomplishments:

Provide recommendations to upper management regarding key accounts and establish parameters for signing prospective clients.

Train and mentor team to develop best practices and overall consistency focused on delivering increase in account campaigns.

Present key information to account holders and ensure information consistent with their specifications.

Research competitors to implement changes to products, services, and policies to enhance revenue.

MONERIS SOLUTIONS, Montreal, QC 2012 – 2014

Senior Sales Consultant

Promoted products and services and forged long-term relationships with businesses and clients. Identified and met customer needs and handled inquiries and investigated issues employed by clients. Coordinated sales activities including communicating product knowledge, account planning, and sales proposals. Key Accomplishments:

Established innovative sales pipeline and provided key reporting on sales activity to upper management.

Oversaw implementation of new campaigns focused on increasing B2B sales leads and signing new accounts.

Grew partnerships with clients and created new clientele base focused on smooth transitions and account acquisitions.

Increased amount of referrals and overall base by developing trusted relations with new and existing clients.

Negotiated pricing and ensured accurate pricing of products and services reflected company’s mission.

PC MALL CANADA, Montreal, QC 2008 – 2011

Account Executive (2009 – 2011)

Proactively built new relationships with clients to target areas for go-to-market strategies. Collated and analyzed competing markets to generate areas of sales interest. Initiated programs to increase quotas and generated gross profits and increased business market shares. Key Accomplishments:

Provided viable solutions to challenges and business plan inefficiencies in order to grow overall productivity.

Delivered effective sales plan to grow sales objectives for medium to large size accounts.

Researched and maintained knowledge of products and services produced by vendors.

Documented and prepared written reports and presentations for stakeholders and account holders.

Product Champion (2008 – 2009)

Charged with furthering internal development and external promotion of products and services. Improved products’ success in marketplace focused on strategically marketing and promoting each product. Strategically communicated incentive programs to community to ensure products were promoted effectively. Key Accomplishments:

Collaborated with entire marketing team to ensure client satisfaction was met, identified problems and rectified them swiftly.

Assessed and evaluated progress of personnel and effectiveness of incentive programs to ensure continued sales progression.

Devised marketing campaigns and goals to increase product awareness and increase sales and profits.

Negotiated marketing and business opportunities and presented information from case studies and documented data.

INSIGHT CANADA, Montreal, QC 2005 – 2007

Junior Account Executive

Sourced new sales opportunities through inbound and outbound leads including researching accounts and identifying key players and generating interest. Expanded database of prospects and channeled sales pipeline to ensure closure of accounts. Key Accomplishments:

Communicated with clients concerning inquiries and accounts including medium-large business markets.

Utilized market and product knowledge to inform prospective clients of benefits of products and services offered.

Identified areas of improvement in company and assisted in creating and implementing viable solutions.

Supported ongoing development of existing and prospective customer to ensure growth targets met.

Education and Training

Certificate, Major in Marketing

CONCORDIA UNIVERSITY 2008

Languages French (advanced) & English (advanced)

Certifications & Credentials

Certified VMware Sales Professional

Cisco Sales Expert

Microsoft Sales Certification Expert

Symantec Sales Expert Certification

Barracuda Message Archiver Certified Sales Representative

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