Customer Service Manager
Resume:
Sandra Gill
Indianapolis, IN **219
***************@*****.***
Administrative Assistant/Case Manager
Highly experienced in office administrative duties. Productive in meeting critical deadlines. Possesses dynamic organizational skills .Capability to independently multitask, plan and direct demanding administrative operations and complex schedules. Trusted advisor, liaison and assistant.
Summary of Qualifications
●Customer Service Skills
●Office Organization Skills
●Time Management Skills
●Excellent Communication and Interpersonal Skills/Crisis Communications
●Microsoft Office (Word, Excel)
●Typing 50 wpm
●Confidential Correspondence & Data
●Critical Problem Analysis/Resolution
●Able to serve Culturally Diverse Populations
●Work independently and within a team
Work Experience
Volunteers of America Office Team---Temporary Assignment
November 2015
Receptionist
Meet and greet clients, maintain in/out log of all clients/vendors who enter. Update files and the case management system. Assists with other duties and responsibilities as needed.
Lawrence Township Trustees Office
2012-2015
Case Manager
Work directly with clients, vendors, and community partners
Schedule appointments for clients and meets with clients one-on-one to discuss eligibility criteria
Process applications
make decisions regarding Township assistance.
Creates and maintains relationships with partnering community organizations that offer similar services.
ACS Incorporated/Hamilton County, Indiana Division of Family Resources
2007-2012
Eligibility Specialist
Interview clients to determine eligibility for State and federally funded Social Service programs
Process Hoosier Healthwise Medicaid and Food stamps applications
Follow up and determine ongoing eligibility for State and Federal programs
Investigate and determine fraudulent information
Sandra Gill
Resume page 2
Clarian Health Partners –Clarian Health Sciences Education Center
2001-2007
Program Communications Coordinator/Departmental Secretary
Provided administrative support to five program directors and coordinators
Recruited students through job fairs and general advertising
Served as first point of contact for perspective students
Advised students on program requirements and course selection
Processed student enrollment and tuition payments
Prepared correspondence, coordinated meetings and managed schedules of students and directors
January 2014 thru February 2015--Foreperson
Supervised 24-person jury with making decisions on Federal trails
Master Piece Lounge/Bartender Waitress/Bartender 2005-2014
American Legion Post Waitress/Bartender---2010 to present
Educational Experience
Midwest Bartenders School- December 2012
Clarian Health Education Center- Clerical Support Certificate- February 2003
Chattanooga Urban League- -Administrative Business Certificate- December 1995
Draughns Jr. College August 1987
Associate Degree Office Administration
VOLUNTEER EXPERIENCE
●Dress for Success, Indianapolis, IN Personal Shopper and Spokesperson
●Big Sister, Indianapolis, IN Indianapolis Birthing Project
●Rebuilding Indianapolis Mayor’s Christmas in April Project
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