Experienced problem solver and with over ** years experience with maintaining and upgrading Active Directory, Windows Operating Systems (server and desktop) and Exchange 2010 SP1. Strong leadership and organizational skills along with excellent verbal and written communication skills.

Skills Summary

Hardware:

Server: IBM Bladecenter, HP Proliant (g3-g7, Gen 8), HP Proliant Blades, Dell PowerEdge,

Workstations: Dell (Latitude and Inspiron), IBM/Lenovo (ThinkPad X, R, T Series), MacBook Pro

Software: MS Office (95 – 2012), Partition Magic, Symantec AV, Symantec Ghost, Sophos AV, Track-it (helpdesk call tracking software), Beyondtrust (PowerBroker) Auditing suite, MS Visio, WSUS 20xx, Netvault 2.x, Exchange 2010

Operating Systems:

Desktop: Windows 9x, XP, Vista, Windows 7, Windows 8.x, Mac OS X (10.4 – 10.9)

Network: Windows NT4, 2000, 2003, 2003 R2, 2008, 2008 R2, 2012, OS X, Debian, RedHat (CentOS) versions 4-6

Directory Services: Active Directory 2003 - 2008 R2

Database: MS-SQL (2005, 2008, 2012) installation and configuration

Virtualization: MS Hyper-V 2012, VM-Ware ESX 3 – 5, Virtual Center

Training: (10174B) Configuring and Managing Sharepoint 2010;

(10231B) Designing a MS Sharepoint 2010 Infrastructure;

(10135A) Configuring, Managing and Troubleshooting MS Exchange 2010;

(10775A) Administering SQL Server 2012 Databases;

(6423A) Implementing and Managing Windows Server 2008 Clustering;

(50357B) Implementing Forefront TMG 2010

Public Speaking courses

Languages: English (fluent)

Spanish (fluent)

Dutch (conversant)

Experience

R & S Consulting Aug 2014 - Present

Consultant

Provided tier 2/3 Desktop support to end users

Handled basic AD user account management

oThrough ADUC or Powershell reset passwords

oTroubleshoot Logonscripts

Made recommendations on use of Group Policies to manage Printer assignments and Drive assignments

Troubleshoot Email issues relating to MS Outlook as it related to Exchange 2010

Troubleshoot End User calendaring issues related to Exchange 2010

American Museum of Natural History April 2001 – Feb 2014

Systems Administrator (Sept 2004 – Feb 2014)

Managed 200+ Windows based servers. 50% virtualized and 50% physical.

Managed servers, deemed critical according to management, in our Disaster Recovery site.

oConfirmed replication of critical data from file servers, domain controllers and exchange mailbox servers

Migrated 1400 users from a series of disjoined NT 4.0 domains to a single 2003 active directory domain.

Due to the need to have a separate password policy I proposed splitting into 2 domains in the same forest. Management approved and I implemented the change.

Managed the AD Forest consisting of 2 domains and 2 sites which included close to 10,000 objects and 4,500 users of which 1,400 were active

Implemented DFS (Distributed file Servers). Used two Virtual Servers to create redundant DFS servers to be able to provide seamless 99.999% uptime of the fileservers to the users by replicating critical data from the main data center to the Disaster Recovery datacenter located in Syracuse NY.

Updated the AD Schema for the introduction of Lync, Exchange 2010, and the upgrades to AD 2008 and 2008 R2

Team lead of group responsible for enterprise calendaring software (Meetingmaker by PeopleCube).

oI installed the server side software and was lead on managing users and backing up the data.

Was member of two-man team that migrated email platform to Exchange 2010 from the legacy Unix based mail system.

oThis included migrating the data from MeetingMaker to Exchange 2010 using migration tools provided by Sumatra.

oActed as the point of contact between Sumatra and AMNH to ensure the quality of the calendar migration

As team member I was responsible for the ongoing maintenance of Exchange 2010

Installed and was responsible for the maintenance of MS TMG 2010

Installed the various exchange role servers (Mailbox, Hub Transport and Client Access Server)

Implemented the DAG to provide replication of the mailboxes for redundancy and Disaster Recovery. Replicated the primary mailbox databases to 2 servers in two distinct Datacenters one of which is the DR site in Syracuse NY.

Responsible for installation of Network OS on all the Microsoft based servers (Server 2003 – 2012)

Also responsible for the installation of SQL server (2005 – 2012)

Installed SQL server 2012 with Always-On Clustering configuration to maintain high availability for the back end of the POS Ticketing/CRM implementation

Basic VB and Powershell scripting

Installed a pilot Sharepoint 2012 server consisting of a database backend and the web/application frontend server.

Researched, selected and implemented Powerbroker AD Auditor, Recovery for AD and Privilege Manager for AD. This lead to us being able to more easily resolve issues with unauthorized permissions in critical AD Groups.

Made sure that all changes were either self-documenting or wrote documentation and created Visio drawings outlining the layout.

Worked on the team to install MIIS. Phase one was to integrate with various Databases and make them the authoritative sources for network accounts in AD and LDAP.

Worked with the Team to upgrade MIIS to FIM 2010 and include the FIM portal to automate the provisioning of Email accounts, group memberships and other routine tasks.

Was member of two-man team to manage the password synchronization software (P-Synch [Hitachi]). This software intercepted password changes in AD and effected the change in LDAP.

Investigated the possibility to integrate OS X workstations into the AD Domain using products such as Centrify or similar software.

Was the first point of contact for all off-hours AD and Exchange issues.

Responsible for the application of OS security updates using WSUS.

In the process of researching the use of tools such as SCCM or other tools to automate the application of security patches.

Desktop Support Specialist (April 2001 – Sept 2004)

Provided support for 600+ end users for their printers, workstations and laptops

Supported Microsoft Office (2003 – 2007), Windows (2000 – Windows 7) and Mac OS X

Was the escalation point for the rest of the support team when they could not resolve the issue.

Served as the lead to investigate and install a new helpdesk ticketing software.

Installed Track-it and was the lead of a team of 2 to manage the software.

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