QA Analyst

Professional Summary:

Around * years of professional experience in Information Technology Quality assurance (QA) process with extensive experience in performing Manual and Automated Testing.

Major focus in testing Web-based, Client-Server applications by performing Validations, manual as well automated testing in Healthcare, Pharmacy and Banking domains.

Proficient and executing test scripts using Automation Testing Tools Mercury Quick Test Pro, Win Runner.

Highly experienced in defect management, including Defect creation, tracking, reporting using Industry standard Tools like HP/Mercury Quality Center and Rational Clear Quest.

Proficient in various testing methodologies like Waterfall Model, V Model, Rational Unified Process (RUP), and Agile etc on the basis of Quality standards like ISO, CMM levels.

Good understanding of Software Development Life Cycle (SDLC) & QA processes.

Hands on experience in analyzing the business, technical, and functional requirements to develop the Test plans, Requirement Traceability Matrix (RTM), Test cases and Test strategies.

Extensive knowledge in functional testing, integration testing, regression testing, black box testing, GUI testing, back-end testing, browser compatibility testing, load/ performance testing, Component Testing on Windows, User Acceptance Testing (UAT) and End-to-End Testing.

Expertise in preparing QTP Automation Framework, VB script functions for testing of Java and .Net web-based applications, Web Services and for Backend testing.

Experienced in developing VBScripts, SQL, PL/SQL.

Proficient in SQL and T-SQL Programming for testing database integrity.

Experience in Testing Database Applications of RDBMS in ORACLE, Sybase, SQL Server and MS Access.

Good Experience with Microsoft Office Suite - Microsoft Word, Excel, PowerPoint, Visio and MS Access.

Experience working/coordinating QA efforts with offshore resources.

Very strong analytical, presentation, documentation, problem-solving techniques and excellent communication skills.

Good team player and also have ability to work independently in a time sensitive environment.

Have very good experience in Scanner devices.

Experience working with concepts like Data modeling and Schema modeling.

Technical Expertise:

Operating System

Windows 95/98/NT/2000/XP,LINUX,UNIX.

Programming Language

C, C++, SQL, PL/SQL, VisualBasic6.0, VB.Net, ASP.Net.

Database

Oracle8i/9i/10g,SQL Server 2000/2005/2008,MS Access, Sybase, Java EEE

Database Tools

SQL *Plus, SQL Query Analyzer, TOAD, SQL Developer, Sybase SQL Advantage 12.5 and SQL Server Management Studio

Web technologies

HTML, DHTML, Java, J2EE, EJB, JSP, JDBC, XML, JSP, ASP.net,ASP and Servlets, FIX protocol

Functional Testing Tools

Win Runner7.5/7.8/8.0, Quick Test Professional 8.0/9.0/10.0/11.0

Selenium IDE 2.0,Selenium RC, SoapUI, SILK Automation Tool, Silk Central Test Management Tool

Performance Testing Tools

Load Runner 8.0/7.5

Defect Tracking Tools

Test Director7.6/8.0, Quality Center 8.2/9.0/9.2/10, Rational Clear Quest, and PVCS Tracker, JIRA.

Test Management Tools

Test Director7.6/8.0, Quality Center 8.2/9.0/9.2/10, Rational Test Manager and Rational Quality Manager.

Professional Experience:

Title: QA Analyst

Client: Fiserv Financial Services, Parsippany (Aug 2014 – Feb 2016)

Project Description:

Project 1:

Fiserv is a provider of technology solutions to the financial world, including banks, credit unions, securities processing organizations, insurance companies. Tested and worked on various card services applications like Card Management, Institution, Terminal, User Administration under Web-based service called Client Work Station

Project 2:

Performed UAT testing for a newly developed web application which is a front end user interface for Credit services. The application performs business tasks or workflows to support a credit card portfolio. The application serves as a front end of the VisionPLUS credit platform. Created UAT test scenarios and test scripts for the product which is delivered in different iterations.

Responsibilities:

•Perform assigned tests to ensure code is functioning as defined.

•As an Agile team member worked with on and offshore teams.

•Attending daily scrum meetings and completing sprints on time.

•Prepare test plans and test cases to ensure the product adheres to the system/application requirements.

•Analyze testing output based upon predefined input. Document and communicate test results to senior team members.

•Developed test suites, which can be automated and repeatable.

•Help with reviews of system/application requirements (functional specifications) for quality and completeness.

•Used OUTSIDE VIEW to create files like IDF(Institution Definition File), NDF(Network Definition File), CDF(Card Definition File) and CNF(Card Network File).

•Created DAF and HBF records for created Logos using OutsideView

•Develop and execute manual scripts to support testing requirements.

•Identified bugs and raised defects in JIRA.

•Extensively worked on SCTM (Silk Central Test Management) as the primary test management tool.

•Created Regression and Browser test suites for various web-based applications like Card Management, Terminal, Institution under CWSi (Client Central Work Station)

•Created UAT test scripts and test scenarios for each iteration/code-drop of the newly developed application.

•Developed testing plans for UAT and executed them.

•Loaded test scripts into SCTM, assigned pass or fail status and managed UAT test results.

•Resolved issues prior to execution. Retested and re-evaluated after debugging applications.

•Collaborated with clients and business analysts to ensure high value application development.

•Coordinated with every team involved and participated in every step of the application from requirements to production.

Environment: ASP.NET, HTML, XML, Java, Web Services, SCTM 12.1(Silk Central Test Management), Outside View, IE 9.0 & IE 10.0, Agile Process, JIRA, MS-Word, MS-Excel.

Title: QA Analyst

Client: Vonage Marketing, Holmdel (Aug 2013 – July 2014)

Project Description: Vonage database promotion team has to Analyze and validate Vonage new plans, existing plan promotions and supporting testing on their existing web applications which includes User Acceptance Testing and support Production deployments.

Responsibilities:

•Performed System testing, Regression testing, Functional testing, for Web based Vonage application.

•Performed User Acceptance testing with clients.

•Supported testing for production deployments and validations.

•Used UNIX script to test web logic/web services.

•Developed test cases for web based applications for each release.

•Used TOAD ORACLE and TOAD MySQL to install database changes and to validate test results.

• Used automation scripts to tested call charges, usage, extensions, call buckets, power usage which makes call to even scheduler and then sends the call to rater for charge.

•Identified bugs and raised defects in QC (ALM).

•Also tested application in IOS(Mac book and Ipad)

•Extensively worked on ALM Quality Center Version 11 as the primary testing and defect management tool.

Worked closely with Client Business Analyst team to build a good relationship thereby ensuring coverage and to keep the communication lines open for any questions or queries during the complete test cycle.

Environment: ASP.NET, HTML, XML, SOAP, .Net Frame work, Web Services, IBM, Application Lifecycle Management (ALM) 11, Toad For Oracle, Toad for MySQL, Java Script, VB Script, DB2, SQL Developer, Java, IE 8.0 & IE 9.0, Quick Test Professional (QTP) 8.0,Putty for UNIX, SecureCRT for UNIX, Selenium, Agile Process, Java script, PVCS Tracker, MS-Word, MS-Excel.

Title: QA Analyst

Client: Bank of America Merrill Lynch, Jersey City (Jan 2011 – July 2013)

Project 1: IDSREPORTS reports portal is a web application providing a more streamlined and efficient set of reporting tools, housed in a single point of-access, which can be used by all individuals involved in the Documentation workflow process. It also has the ability to compare the historical data. Federal Reserve’s Cross Product Metrics Report is submitted monthly by Merrill Lynch to the Federal Reserve, who utilizes the report to monitor outstanding confirms in the Derivative Industry.

Project 2: Cash flow reports is a web application tracking cash movements captured by cash manager for all entities cash flow on a daily basis to identify cash types such as derivative, non-derivative, funding and collateral to manage cash flow requirement for company.

Account Receivable Account Payables (ARAP) is web application tracking and reporting over the counter (OTC) cash breaks of IR and Credit Derivatives. The application will help client operations specialists to find cash breaks and allocate those breaks to specialist to work on those cash breaks to clear those breaks. It also provides BI reporting on these breaks data.

Responsibilities:

Analyzed and reviewed the software requirements, functional specifications and design documents. Create and review

Test Plans, Test Cases from the Functional Specifications and User Requirements documents.

Co-ordination of testing effort involving Back Office, Operations and Data Management groups.

Participated Business functionality review meetings and Use-Case Analysis.

Involved in writing test plans and developing test cases from Business Requirements.

Involved in Functional Testing, System Testing and Integration testing to ensure all aspects of the system are functionally correct.

Participated in daily SCRUM and project status calls as part of Agile Process of the project.

Developed and executed various scripts using Quick Test Pro (QTP 10.0/11.0) for automated testing of each individual functionality & Regression Testing of the applications.

Experience in using SILK Test Automation Tool.

Used Selenium IDE in Firefox for Cross Browser Testing.

Parameterized test scripts for Data Driven testing in Quick Test Pro.

Involved in User Acceptance Testing by providing test data for users.

Worked with SQL for testing database integrity.

Used Test Director to develop and implement the Test cases.

Used Test director for defect Management and bug tracking.

Analyzed, documented and maintained Test Results and Test Logs. Developed test plans and test cases in Quality Center for regression testing.

Analyzed FIX logs, interpret data and provide client resolution according to the set of FIX specifications.

Developed test cases and test plans for manual testing all applications.

Created Regression Testing data and performed regression testing.

Performed performance testing using Load Runner.

Created the Detailed test plans, executed these plans and Tracked and reported defects using Mercury Quality Center.

Implemented the test case and test process with in tight project time frames.

Performing Cross Browser, Configuration and Black Box.

Coordinated the qa process with offshore team.

Environment: ASP.NET, HTML, XML, SOAP, .Net Frame work, Web Services, IBM, HP-Quality Center (QC 10), CICS, C#, Java Script, VB Script, DB2, Oracle10g, SQL Developer, Java, IE 6.0, Quick Test Professional (QTP) 8.0,Selenium, Agile Process, Java script, PVCS Tracker, Oracle9i, MS-Word, MS-Excel, Load Runner 7.5.

Title: QA Analyst

Client: Celtic Healthcare, PA (Mar’09 –Dec’10)

Projects Involved:

Celtic Healthcare, Inc. is a healthcare provider. It provides its members or patients with multiple services.

Physician Find Web Module: This is web based application which provides search functionality to all its registered patients to view and select Physicians and fix appointments with physicians in their nearest locations.

Eligibility and Claim Status modules: This application is used to check claim status and benefit summary of eligible patients. It has different databases for storing subscriber information and eligibility information (Sybase) and claims information (SQL Server). All used are authenticated with active directory.

Responsibilities:

Analyzing Functional and Business requirements documents to get a better understanding of the Systems.

Involved in the development and implementation of Test plans, Test cases according to requirements and design.

Created and executed all test cases manually using Rational Quality Manager.

Created Requirements Traceability Matrix (RTM) from Functional and Technical specifications to ensure that all the requirements are covered by the test cases.

Involved in Identification of Test data for Members, Healthcare Providers and Dental Providers for different states and Regions.

Extensively involved in entering the test data using Test data scripts.

Validated all Reports in front- end using Test data scripts and back-end using databases.

Designed SQL Queries to validate Reports and Oracle SQL Developer for Genesys Reports.

Validated all claim processing Report (Adhoc, Daily, Weekly, Monthly, QTD and YTD)

Responsible for deliverables Test specifications, Requirements Traceability Matrix (RTM) during Test design phase and test logs, Test summary report during test execution.

Extensively used “Rational Clear Quest” as Defect tracking Tool.

Responsible for Smoke Testing and Sending Out the build status on the arrival of every other new build.

Responsible for System Integration Testing (SIT), Database Testing, Regression Testing and User Acceptance Testing.

Responsible for collecting and analyzing the Test Metrics and then submitting the reports, which kept track of the status and progress of testing effort.

Participated in Daily and Weekly meetings and coordinated with the operations team, developers and Testers to resolve and Close defects.

Performed Risk Analysis based on the Defect Severity and Priority.

Developed Test Summary Reports and participated in NO/NO-GO Meetings.

Working on Multiple applications / phases at the same time.

Environment: Business Objects XI R3.1, Rational Clear Quest7.1.1, Rational Quality Manager3.0.1, Teradata SQL Assistant 12.0, Sybase, SQL Server, SQL Developer, Windows XP, Microsoft Office 2007, Java, Selenium

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