Customer Service Manager

Manuel Rodriguez

***** ********* **. *******, ** 77083

T: 346-***-**** E: ****.***********.**@*****.***

Objective

Experience

To obtain a position in a good work environment, where I can use and build upon the skills I have developed throughout my career.

Action Logistics (Warehouse General Manager) Dec 2014 - Dec 2015

I worked with Action Logistics a third party contractor working directly with Exel and Goodyear to oversee all logistics and production requirements needed to succeed. My duties as the General Manager consisted of all recruitment and hiring of personnel. (post ads, interview, run background and drug screens) To verify and approve all new hire packets, payroll and time off requests. Conduct all order entry and payroll. Ensure that all safety regulations are being met, enforced and followed by all associates. Communicate all information from the customer to my team of supervisors. (changes in policy, regulation or process.)For them to keep the work force up to date and in compliance. When we were short staffed I would operate the fork lift and clear the dock of loaded racks or provide the freight handlers with empty rack. I was offered a position in the sales department of Texas based company and I took the chance to finally come home.

Fluor Government Group (Fuel Distribution Systems Foremen) Jan 2011 - Jun 2013

I worked in Afghanistan for the last two years as a Fuel distribution systems operator. I worked at the North Fuel Farm, Retail Farm, and Hot pit. My duties consisted of keeping accountability of all fuel movement to and from the fuel farm. Using a gauging system customized to every Fuel Bag, along with a Strapping chart on an Excel spread sheet. At the hot pit we refilled all military helicopters while still on. I was the assigned fork lift operator for all the North Farms. I left this job because I finished my contract.

Riverstone Residential (Leasing Consultant) May 2010 - Jan2011

I worked at Piney Point a Riverstone property. There I was a leasing consultant, my job consisted of showing and leasing apartment homes, running credit applications, preparing and finalizing leasing agreements with my residents. As well as doing follow ups with all my traffic and new residents. The reason I left that property was because I got the opportunity to go work overseas and I had to miss a lot of work in order to get the job so I gave my two week notice and left the job.

BH Management (Leasing Consultant) May 2007 – Oct 2009

I worked at Huntington Glen and Park at Voss. There I was a leasing consultant, my job consisted of showing and leasing apartment homes, running credit applications, preparing and finalizing leasing agreements with my residents. As well as doing follow ups with all my traffic and new residents. I left this Job because I went back to school.

Juniors Auto Glass and Upholstery (Shop Manager) Present

This is my Fathers business I have worked here since I was 8 years old. I started as an apprentice sweeping the floors, greeting clients, but most of all my job was to translate for my father. With time my responsibilities changed, and eventually I started to manage the shop. We added the auto glass section of the business 5 years ago. I started as a helper for the installer that worked for my dad, then I started working on my own. I’ve been installing glass for the last two years. I learned a lot about customer service as that is the most important quality in a small business. My Fathers business is where I’m at on my days off or whenever I’m not working. This is where I was working during the gaps in my employment history.

US ARMY Sept 2001 – Nov 2007

I was in the Army for 6 Years. I served over seas in two different deployments. I went to Kuwait in support of Operation Enduring Freedom and Iraq in support of both Operation's Iraqi Freedom and Enduring Freedom. While on both of these deployments I drove 2500 Gallon Hemmit Tankers to different bases or to remote areas where we could safely set up a portable gas station. (F.A.R.P. forward area refueling point) I was also the designated fork lift operator for company.

Skills

I’m fluent in Both Spanish and English. I have a long military history so punctuality and team work come like second nature. I was a Sargent in the Army and a Foreman in Afghanistan. These two experiences have taught me to be patient, responsible, dependable, but most of all to have humility. I’ve only worked in a few different industries throughout my lifetime. The Auto repair industry at my father’s business, The Military, and both Warehouse and Property Management. I’m confident that with my experience and my drive to succeed I can be a great fit for your team.

Park View Baptist H.S. May 2001

US ARMY Quarter Master School May 2002

University Of Houston (Downtown) Present

References Given Upon Request

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