Arnt L. Walaas

** ******** ***.

Mine Hill, NJ **803

Cell Phone 862-***-****

OBJECTIVES

To contribute to your organization’s success through the use of exceptional customer service, communication, and problem solving skills.

QUALIFICATIONS

Dedication and drive as a hard-working individual

Solid technical experience

Strong communication skills

Extensive project management with flawless execution

EMPLOYMENT

RA Data May 2013 – March 2015 Lead Technician for Water Treatment/Testing and Radon Mitigation/Testing

Water conditioning and radon services provided to customers located in New Jersey, New York and Pennsylvania

Lead installer and service technician entrusted to efficiently complete extensive projects

Frequently requested by Leadership Team to handle emergencies and complex issues both during and after business hours

Routinely exercised independent judgment and problem solving

Entrusted to coordinate all aspects of new installations

Tabulated estimates and measurements for additional equipment and sales requests

Processed, assembled, and delivered required documentation

Completed and submitted sales quotes on a timely basis

Monitored and tested equipment with extensive use of chemicals

Researched and resolved customer service complaints

Trained service and installation technicians on functions relating to their role

Prepared and calculated inventory catalogue requests for the Leadership Team

Interacted with a wide range of personalities

Frequently requested to diffuse potential loss of customers

Entrusted by customers to do work in their home while they were away

Handled customer service inquiries in a timely manner

Established standard operating procedures relating to customer needs

Coordinated new installations for multiple industrial, commercial, and personal buildings

Coordinated task teams and executed project related assignments

Implemented processes relating to installing equipment in a systematic manner

Enforced company standards and coordinated efforts with leadership team

Maintained relationship with outside vendors and associated companies

Created time management standard operating procedures for all types of service requests

Coordinated customer service installations and repairs in a time efficient manner in order to maximize the amount customers serviced per day

Maintained inventory control of materials and supplies

Master of geography for the Metropolitan Region and frequently assisted team members by providing input regarding map and direction related questions

Palome Custom Carpentry June 2010 – May 2013

Carpenter

Provided plumbing, electrical, carpentry, masonry, and general handyman services to

customers in the New Jersey/New York Metropolitan Region

Suburban Morris Water Conditioning March 2004 – June 2010

Lead Water Treatment Installer

Provided water conditioning services to customers located in NJ, NY and PA

Served as lead technician supporting senior management

Organized all aspects of new installations and Exercised independent judgment and problem solving

Trained all new service and installation technicians on functions relating to their role

Handle emergencies and complex issues both during and after business hours

Formulated estimates and measurements for additional equipment and sales requests

Coordinated new installations for multiple industrial, commercial, and personal buildings

Processed, assembled, and delivered required documentation

Completed and submitted sales quotes on a timely basis

Monitored and tested equipment with extensive use of chemicals

Often researched and resolved customer service complaints

Prepared and calculated inventory catalogue requests for the Leadership Team

Interacted with a wide range of personalities and often requested to diffuse potential loss of customers

Frequently entrusted by customers to do work in their home while they were away

Handled customer service inquiries in a timely manner

Established standard operating procedures relating to customer needs

Managed and directed teams for large industrial and commercial projects

Coordinated task teams and executed project related assignments

Enforced company standards and coordinated efforts with leadership team

Established relationship with outside vendors and associated companies

Created time management standard operating procedures for all types of service requests

Managed customer service installations and repairs in a time efficient manner in order to maximize the amount customers serviced per day

Maintained inventory control of materials and supplies

Self Employed July 1998 – March 2004

General Contractor

Provided plumbing, electrical, carpentry, masonry, and general handyman services to

customers in the New Jersey/New York Metropolitan Region

United States Air Force May 1994 – May 1998

Driver Operator / Firefighter/ Rescue Diver / Dive Master

Trained and certified Firefighter and Master Diver able to perform in combat

EDUCATION

United States Air Force

Jefferson Township High School

REFERENCES

Furnished upon request

Contact this candidate