Customer Service Sales
Resume:
Arnt L. Walaas
Mine Hill, NJ **803
Cell Phone 862-***-****
OBJECTIVES
To contribute to your organization’s success through the use of exceptional customer service, communication, and problem solving skills.
QUALIFICATIONS
Dedication and drive as a hard-working individual
Solid technical experience
Strong communication skills
Extensive project management with flawless execution
EMPLOYMENT
RA Data May 2013 – March 2015 Lead Technician for Water Treatment/Testing and Radon Mitigation/Testing
Water conditioning and radon services provided to customers located in New Jersey, New York and Pennsylvania
Lead installer and service technician entrusted to efficiently complete extensive projects
Frequently requested by Leadership Team to handle emergencies and complex issues both during and after business hours
Routinely exercised independent judgment and problem solving
Entrusted to coordinate all aspects of new installations
Tabulated estimates and measurements for additional equipment and sales requests
Processed, assembled, and delivered required documentation
Completed and submitted sales quotes on a timely basis
Monitored and tested equipment with extensive use of chemicals
Researched and resolved customer service complaints
Trained service and installation technicians on functions relating to their role
Prepared and calculated inventory catalogue requests for the Leadership Team
Interacted with a wide range of personalities
Frequently requested to diffuse potential loss of customers
Entrusted by customers to do work in their home while they were away
Handled customer service inquiries in a timely manner
Established standard operating procedures relating to customer needs
Coordinated new installations for multiple industrial, commercial, and personal buildings
Coordinated task teams and executed project related assignments
Implemented processes relating to installing equipment in a systematic manner
Enforced company standards and coordinated efforts with leadership team
Maintained relationship with outside vendors and associated companies
Created time management standard operating procedures for all types of service requests
Coordinated customer service installations and repairs in a time efficient manner in order to maximize the amount customers serviced per day
Maintained inventory control of materials and supplies
Master of geography for the Metropolitan Region and frequently assisted team members by providing input regarding map and direction related questions
Palome Custom Carpentry June 2010 – May 2013
Carpenter
Provided plumbing, electrical, carpentry, masonry, and general handyman services to
customers in the New Jersey/New York Metropolitan Region
Suburban Morris Water Conditioning March 2004 – June 2010
Lead Water Treatment Installer
Provided water conditioning services to customers located in NJ, NY and PA
Served as lead technician supporting senior management
Organized all aspects of new installations and Exercised independent judgment and problem solving
Trained all new service and installation technicians on functions relating to their role
Handle emergencies and complex issues both during and after business hours
Formulated estimates and measurements for additional equipment and sales requests
Coordinated new installations for multiple industrial, commercial, and personal buildings
Processed, assembled, and delivered required documentation
Completed and submitted sales quotes on a timely basis
Monitored and tested equipment with extensive use of chemicals
Often researched and resolved customer service complaints
Prepared and calculated inventory catalogue requests for the Leadership Team
Interacted with a wide range of personalities and often requested to diffuse potential loss of customers
Frequently entrusted by customers to do work in their home while they were away
Handled customer service inquiries in a timely manner
Established standard operating procedures relating to customer needs
Managed and directed teams for large industrial and commercial projects
Coordinated task teams and executed project related assignments
Enforced company standards and coordinated efforts with leadership team
Established relationship with outside vendors and associated companies
Created time management standard operating procedures for all types of service requests
Managed customer service installations and repairs in a time efficient manner in order to maximize the amount customers serviced per day
Maintained inventory control of materials and supplies
Self Employed July 1998 – March 2004
General Contractor
Provided plumbing, electrical, carpentry, masonry, and general handyman services to
customers in the New Jersey/New York Metropolitan Region
United States Air Force May 1994 – May 1998
Driver Operator / Firefighter/ Rescue Diver / Dive Master
Trained and certified Firefighter and Master Diver able to perform in combat
EDUCATION
United States Air Force
Jefferson Township High School
REFERENCES
Furnished upon request
Contact this candidate