Front Office Manager

APPLICATION FOR THE POST OF FRONT OFFICE EXECUTIVE

CURRICULUM VITAE

PERSONAL DETAILS

Name : Ms. Deepti Vasant Ughade

Address : Shanti Sadan, B Wing, 2nd nd floor .Flat no 202. Majiwada Thane (Landmark Near

Wavikar Eye Insitute )

Contact No. : 950-***-**** / 959-***-**** / 989-***-****

Date of Birth : 15th May 1988

Marital Status : Unmarried

Email: : deepti.ughade @yahoo.in

Objective: To be associated with a firm that provides career development opportunities and wants to contributes in its progress through my knowledge and skill.

EDUCATIONAL QUALIFICATIONS

SSC Maharashtra Board

HSC Maharashtra Board

S.Y.BCOM Appeared

DIPLOMA IN HOTEL MANAGEMENT: SHELL INSTITUTE THANE

SOFTWARE SYSTEM KNOWS:

IDS SOFTWARE

WINHMS

VR SOFT SYSTEM

ADITIONAL QUALIFICATIONS

MS-CIT SHELL INSTITUTE

FAX OPERATING

EPBX SYSTEM

WINDOWS 98, WINDOW 7, MS-OFFICE, MS –EXCEL, INTERNET, POWER POINT.

TYPING IN ENGLISH (SPEED UPTO 30)

INDUCTION TRANING COMPLETED

Been Training for various reputed Hotel in Mumbai as & when assigned by college for “Management Training “as below:

Hotel J W Mirrot

Hotel Oberoi

Taj Presidency

Hotel Grand Hyatt

Hotel Intercontinental

Hotel Royal Inn

PROFESSIONAL EXPERIENCE

NAME: HOTEL TAJ PRESIDENCY (COLABA) Designation: Front office Executive

Period: Worked from 28th April 2007 Till 5th 30Th Nov. 2010

Job Responsibilities:

Appointments, Meeting Schedule & Preparation of Reports.

Handling Information desk, Reservation desk.

Handle the International guest Bulk booking.

Passport maintenance, Handle the Bangladesh guest police verification.

Handling Cash payment, Credit card payment & advance booking payment .

Handling International Currency & Money exchange.

Handling Daily check inn & Check out & Bill payments.

Taking Registration of the check inn guest & provide them the proper service.

Handling Guest complaints.

Handling Incoming & outgoing mail & keep record if required.

Handling Night Auditing, Day closing.

Maintaining daily Reservation Chart.

Taking care of Incoming call, E-mail for Reservation& Giving them Reply for confirmation.

Handle Guest while Room Reservation, showing them all venue, Hotel Facilities.

Give Report of Every day to the Senior Authority.

NAME: HOTEL RENAISSANCE Designation: Front Office Executive

Period: Worked From 10th Jan. 2011 till 28th Sep. 2014

JOB RESPONSIBILITIES:

Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.

Handle daily check inn & check out & Registration & Reservations .

Maintained the Filling & Reservation records Files .

Assists in VIP’s arrival departure in absence of guest relation officers.

Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.

Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.

Assists in sending guest messages or faxes.

Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows

Assists in handling room lock problems.

Prepares and checks for VIP’s arrival and escorts guests to rooms.

Co-ordinates with all departments concerned in order to maintain Front Office functions properly.

Checks group department, fit and ensure switchboard makes appropriate wake up calls.

Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.

Assists reception, business centre, cashier, concierge and bell captain during they are busy

NAME: HOTEL LERIDA Designation: Assistance Front office Manager

Period: Worked from 21ST Oct. 2014 Till Now

JOB RESPONSIBILITY

Answers guests inquire, handles complaints and attend to the needs of the guests.

Approves and sign for allowances, rebates etc., as required by Front Office Cashier.

Authorizes charges to be made for late departures and/or compliments on them.

Motivates and maintains good staff relations.

Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.

Follows up in credit check report, liaise with credit manager.

To responsible for front office operation during the absence of Front Office Manager (HO).

To discuss all matters that needed to follow up with the next shift Reception Manager.

Preparation of Monthly Duty Roasters.

Handle the Guest Complaints.

Travel Arrangement .

Handle meeting with Guest if Directors not available.

Check the data Maintained by FOE.

Check the Night Auditing & Mails.

Preparation of Statement of Quotation & Invoices Bills.

Provide Training to the new joiners.

Corporate Managers for the Executive salary increment & incentives.

Check the Daily check out bill & check inn Reservation.

Handle to Group booking & provide them excellent service.

Handle with permission of Directors the Company Tie-up for their Guest Reservation.

LANGUAGES KNOWS :

FLUENT ENGLISH, HINDI, MARATHI & LEARNING AREBIC & FRENCH.

HOBBIES :

Learn new things to improve & Developed, swimming.

Thanking you

Miss. Deepti .V.Ughade

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