Customer Service Administrative Assistant

Ellen Shube

* ****** **** ***, ****** New Jersey 08831

Home: 732-***-**** - *******@*****.***

Summary

Energetic administrative assistant with 13 years’ experience in high-level executive support roles. Organized and

professional.

Administrative assistant specializing in administrative support to a busy Registrar's office in a law school. Committed to

delivering high quality results with little supervision.

Highlights

Microsoft Office proficiency Strong interpersonal skills

Meticulous attention to detail Understands grammar

Self-directed Extensive use of AS400

Time management Mail management

Professional and mature Schedule management

Accomplishments

Increased office organization by developing more efficient filing system.

Promoted to administrative assistant from secretary after three years of employment.

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Experience

NEMF Inc.

Clerical Assistant

August 2015 - present

Processing and sending letters and emails to claimants for lost and damaged goods. Keeping track of missing delivery receipts on an Excel spreadsheet. Assisting with claims that need to be paid. Answering phones and directing to appropriate parties.

Princeton University – Woodrow Wilson School

Administrative Assistant – Temporary Assignment

February 2015 – March 2015

Assisted the President Emeritus of the University in keeping his calendar appointments in Outlook. Made travel arrangements for him. I also helped him to re-configure various documents. Answered all incoming calls and re-directed them to the appropriate departments.

Touro College, Jacob D Fuchsberg Law Center

Assistant to the Registrar

September 2004 to May 2014

Assist in running an efficient Registrar's office at the law school including:

Working closely with students and professors. Printing and mailing official and unofficial transcripts. Recording Bar results. Processing Character & Fitness forms. Developing and maintaining Excel spreadsheets. Record graduation information. Maintain permanent records on college AS/400 system and hard copy files. Providing Clerical and Administrative Support. Make appointments on Outlook calendar for the Registrar. Using Outlook for all email exchanges. Creating letters and memos in Microsoft Word. Extensive use of AS/400.

Scan various documents to be e-mailed as attachments such as class rosters and grade lists. Registering

students for classes each semester. Answering all incoming calls from students, parents, professors and staff

regarding school policies and how the Registrar's office functions on a daily basis.

Secretary to the Registrar

August 2001 to September 2004

Chemical Bank

Customer Service Representative (in a call center)

October 1993 – October 1996

Education

Hofstra University

B.A. Fine Arts

Katharine Gibbs School

Entree program for college graduates

Skills

Administrative support,

Proficient in using the AS/400,

Clerical support for everyday functions in the office

E-mailing professors and students on a daily basis

Working frequently on various Excel spreadsheets,

Composing letters and memos in Microsoft Word,

Keeping a daily calendar for the Registrar in Outlook,

Informing students of law school policies

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