Manager Customer Service

James A. Johnson Jr.

*** *** ******* *****, *********, NC 27282; *****@***.*** Home:336-***-****, Mobile: 336-***-****

SUMMARY OF QUALIFICATIONS

Proven track record of building key relationships with customers, team members, and vendor representatives.

Ability to lead and motivate teams and peers.

Experience managing multiple projects, meeting deadlines, and excelling under pressure.

Ability to research, analyze and utilize data to make strategic decisions.

Strong written and verbal communication, negotiation, interpersonal, and organizational skills.

Committed to peer and self-development, quick learner and creative thinker.

Very successful in Supply Chain Mgt. (MRO-Capital),Project Mgt., Operations Mgt., and Innovation & Continuous Process Improvement

PROFESSIONAL EXPERIENCE

Industrial Distribution Group; Integrated Supply Site Manager-Area Manager, Belmont, NC; March 2003 to February 2016

Support long and short term business strategies to effectively achieve profit and growth objectives for assigned territory through relationship and effective process evaluation.

Met with vendor personnel to maintain and develop positive and productive relationships benefiting our customers.

Work with other business units as appropriate to support objectives and seek out new opportunities.

Facilitated new hire on-boarding and acclimation with company initiatives, systems, and policies

Lead and develop cross functional teams for success.

Consulted regarding final contract review.

Implemented new customer locations, ensuring adherence to scope of work and contractual specifications.

AR reviewed and communicated when needed.

Communication of KPI’s and other performance related information.

Maintain a high level of customer service.

Wesco; Area Manager, Port Washington, NY; May 1997 to March 2003

Managed and supported locations totaling 18mil in revenue and 16mil in inventory.

Implemented various new locations ensuring start-up adhered with Scope of Work and contract specifications.

Facilitated new hire on-boarding and acclimation with company initiatives, systems, and policies.

Reviewed initial and ongoing innovation opportunities for constant cost take out.

Communication of KPI’s and other performance related information.

Lead and developed teams for personal and customer growth

AR reviewed and communicated when needed.

Met with vendor personnel to maintain and develop positive and productive relationships benefiting our customers.

Grainger; Branch Manager, Greensboro, NC; August 1978 to October 1996

Fostered superior operational efficiencies, and strategically analyzed for new customer applications and existing customer retention.

Cultivated strategic relationships with sales and operations to identify market and competitor trends in order to maximize potential business opportunities.

Conducted customer meetings with sales representatives to help foster relationships as needed.

Served as a liaison between multiple teams to ensure cohesive strategies across departments.

Facilitated new hire on-boarding and acclimation with company initiatives, systems, and policies.

Promoted company initiatives through involvement in community activities.

Responsible for implementing growth initiatives

EDUCATION

Highland Springs High School; Highland Springs, VA; August 1978

Academic Diploma

SOFTWARE SKILLS

Microsoft Office Suite, ADOBE Reader/Write, SAP/Infor ERP, JDE

COMMUNITY INVOLVEMENT

United Way Campaign 2005

Calvary Baptist Church (New Member Orientation, Men’s Ministry) 2014

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