JUSTIN A DEE
**** ********** ***** **. ********* 201 Raleigh, NC 27613 Phone 401-***-**** ******@*****.***
PROFESSIONAL SUMMARY
Network professional with broad knowledge of networking infrastructure, extensive troubleshooting experience, and proficiency in network health and monitoring. Logical approach to problem solving, deals with complex subjects in a calm demeanor, and delivers projects on time and to the satisfaction of clients. Strong customer service skills evidenced by experience in handling a high call volume in fast paced and high energy environments. Interprets and executes client’s needs to deliver superior customer service. Effective communicator who excels at establishing connections towards successful completion of projects. Efficient leader that utilizes various management styles to mentor others to be successful in their roles. Concrete technical writing skills demonstrated by experience in developing training manuals for colleagues.
TECHNOLOGY PROFICIENCY
Networking
CISCO, Network+
LAN, WAN wired and wireless
CAT5, COAX wiring
VPN Firewall, ASA Switches and Routing
Norton Ghost, Rapid Deploy and Net Disk TCP/IP network software deployment
VNC, pcAnywhere and Support Bridge remote communication and administration
Voice Over IP
SIP training
Cisco UCaaS, CRM
Cisco Call Manager
Databases
Access, Oracle, SQL and Sequel Server
Optix, Datacenter and Icoms
Remedy, Paraquin and Vantive
Operating Systems/Server
MCSE Windows Operating Systems/Server
Linux Operating Systems
Other
POS Hardware deployment and development, NCR, Micros and IBM
A+ Hardware Repair
Active Directory
Microsoft Office Expert
Visual Basic Programming
Cloud Storage
Virtual Hosted Desktops
Justin A Dee
RELEVANT NETWORKING EXPERIENCE
AT&T at MetLife, Raleigh-Durham and Cary, NC 2014- Current
Dedicated VOIP Technician
On-site engineer for MetLife GTO; oversaw growth from three occupied buildings with two phone systems to fourteen floors and 3,000 phones on the Cisco UCaaS
Installed and supported Cisco 6901, 7821, 7945, 7965 with 7916 sidecar, 7937, 8831, DX650, 9971, and 8815 phones along with Jabber 9650 and Plantronics Savi 740 headsets.
Created and removed users, phone inventory, E164 inventory and voicemail in the AT&T VOSS / Cisco UCaaS phone system
Collaborated with the AT&T UVN team to establish a fiber UVN ring between MetLife Campuses
Maintained a Cisco Voice and Data network of over 30,000 users including remote users
Provided onsite training to MetLife employees on AT&T’s phone systems and virtual meeting software.
Worked in partnership with MetLife Networking to provide support for global board meetings and special events.
ATOS at MetLife, Raleigh-Durham, NC 2013- 2014
Lead IT Desktop Support Technician
Maintain, troubleshoot and repair computer systems for employees; conduct approximately 30 service tickets on a weekly basis; provide exceptional customer service to employees through efficient and effective communication
Collaborate with a team of 15 technicians to execute and complete an office wide system migration; assist in data backup of confidential information
Perform routine hardware and software system upgrades; deploy and configure new systems
Manage printer server to ensure network connectivity
Establish secure VPN connections for offsite employees using RSA SecureID
Facilitate training of interoffice systems for new employees during the onboarding process
Train and manage the work flow of two onsite technicians; delegate service tickets
Durham County, Durham, NC 2013
System Migration Technician
Served on a team responsible for dismantling, packaging and reassembling technology equipment including: personal work stations and networking systems
Established VOIP communications and ensured network connectivity
Millennium Pharmacy Systems, Smithfield, RI 2011- 2012
Field Service Technician for RI, MA and CT
Traveled independently to install and support medical logging and dispense systems for local pharmacy technologies, rehabilitation clinics and nursing homes in RI, MA and CT
Designed Cisco networks; monitored connections and remotely supported internal hardware for Millennium pharmacy and external clients; executed 15-20 service calls daily
Established secure VPN connections with Cisco routing and firewall administration equipment
Administered and automated IBM Centre servers for medical dispense systems
Collaborated with colleagues to deploy system upgrades
Maintained an active directory of approximately 5,000 internal and external clients/users
Responded to customer inquiries in an efficient and timely manner to maintain and increase customer satisfaction; provided on-call after-hours support on a bi-monthly basis
Justin A Dee
RELEVANT NETWORKING EXPERIENCE (continued…)
Illinois Tool Works Inc. (Formerly Spartan Computer Services), Greer, SC 2007- 2011
Sr. Field Technician for New England, NJ, NY and MD
Traveled independently throughout the northeast to provide POS service to a variety clients; conducted approximately 40-50 service tickets on a weekly basis; developed detailed weekly reports for management; participated in weekly management conference calls
Managed and lead a team of eight technicians; designed and implemented training modules to prepare technicians for POS field service work; delegated on-call service tickets according to strengths and talents of team members
Provided superior customer service to clients through efficient and effective communication; established positive working relationships with on-site management; trained on-site management on the use of POS terminals and software using custom leadership sessions; served as 24 hour on-call field technical support
Installed, troubleshot and repaired POS, office systems and workstations; configured and supported IBM servers
Wired and configured CISCO networking systems for connectivity
Collaborated with management to interview and hire candidates for field service positions
Conducted regular inventory and ordered work equipment and replacement parts as needed
Adecco Technical, CVS Roll Out Center, Lincoln, RI 2006- 2007
Technical Analyst
Collaborated with CVS technicians in the installation and repair of POS systems
Configured Dell PowerEdge servers
Installed and supported wireless and wired network devices
Designed and implemented CISCO routing configurations
Provided system support using remote communication tools including Remote Desktop, pcAnywhere and VNC
Cox Communications, Smithfield, RI 2005- 2006
National Support Center NOC Technical Analyst Level 2-3
Assisted Cox business customers in configuring Cisco network, firewalls, routers, hubs and switches for communication over the Cox network
Set-up and maintained web hosting, FTP, SMTP, POP3 and DNS servers
Assembled and supported VOIP technologies
Utilized pcAnywhere and VNC as remote configurations and support tools
Rhode Island Department of Administration, Providence, RI 2004- 2005
Technical Support IS Repair & Maintenance
Assisted the state of Rhode Island in the repair, maintenance, configuration and development of computer systems for various state agencies
Supported interoffice systems including workstations, network printers and servers
EDUCATION
Community College of Rhode Island, Warwick, RI 2005
Degree in Computing Systems and Networking