Human Resources Accounts Receivable

Dennis Franquinez

( 1-416-***-**** ~ ***********@*****.***

Human Resources and Accounts Receivable professional, bi-lingual, dynamic, results-driven with an exceptionally diverse skill set proven with over 17 years in domestic and international performance. Demonstrated skills in assessing and implementing effective systems and procedures across human resources, operational, and financial functions. Exceptional problem-solving skills coupled with communication and interpersonal skills among clients and associates.

Core Competencies

Recruitment & Selection

Employee Relations

Mentoring & Coaching

Accounts Receivable

Billing & Collections

SAP

Staff Supervision

Invoice Management

Reconciliation

Professional Experience

Ronald A. Chisholm limited 2008- Present

Accounts Receivable Supervisor - (SAP) Toronto, Canada

* Handling a broad scope of internal processes encompassing the daily management of, billings, collections, reconciliation, general ledger and month-end-closings with a main focus on accounts receivable functions.

* Managing detail aging, commission, manual/computerized cash batch, and sales journal; executed and delegated data entry and order processing functions.

* Balancing daily cash receipts to lockbox total and daily deposits receipts and distribute to designated recipients.

*Preparing/Input to spreadsheets (Payments, Logs, Databases, Reports, Receipts, Applications)

* Primary liaison between management, staff, factoring company, suppliers, and customers

* Credit Reports for new customers and existing ones

* Reconciling Estimated commission and place the actual ones set up in SAP for specific customers

* Researching, reviewing and approving new and current customers for credit accounts

* Training and supervising staff members in areas of procedures, client relations and systems operations

YMCA 2007-2008

Specialist Recruiter/ Team Leader Toronto, Canada

* Interviewed, assessed and assisted members to achieve their employment goals and referred members to appropriate service providers or community agencies based on the assessment of personal needs and goals. Provided coaching and motivation.

* Prepared members for employment through the facilitation of life skills, job search, pre-employment and job maintenance workshops and assisted in identifying barriers to employment.

* Counseled members on proper résumé and job search technique.

* Assisted members in the use of computers and other tools to conduct information searches.

* Assisted members in the development of appropriate work habits, behaviors and attitudes for the workplace and consulted with team members and community partners to find employment opportunities, and monitoring progress in the work environment.

* Participated in outreach events/activities through collaboration and relationship development with community partners.

* Ensured self-management of program targets related to the employment program delivery and expectations.

The Home Depot/

Williams Brothers Lumber Company (Subsidiary of The Home Depot) 2005-2007

Human Resources Generalist Atlanta, Georgia

* Administered and coordinated personnel policies and programs including Leave of Absence (LOA), employee programs, Equal Employment Opportunity (EEO), and new hire and termination processes.

* Ensured compliance with federal, state, and local employment laws and regulations for all functions.

* Coordinated recruiting activities: routed Personnel Requisitions for approval; posted and advertised Personnel Requisitions; ensured workflow activities within the Applicant Tracking System; partnered with hiring managers to determine or develop qualifications and selection tools; evaluated and interviewed candidates; presented selected candidates to hiring manager; administered background verification process.

* Coordinated new hire activities: communicated with employees regarding first day of work activities; coordinated new hire orientation; ensured completation and processing of new hire paperwork.

* Coordinated terminations process: facilitated exit interviews; coordinated final paycheck and termination paperwork; tracked and filed of unemployment insurance claims.

* Other projects and administrative task as assigned.

El Banco De Nuestra Comunidad (Division Of SunTrust Bank)

Audit Compliance Regional Manager/Human Resources Generalist/ 2002-2005

Branch Manager Atlanta, Georgia

* Managed bank branch staff (100-person staff) at 13 branches including full range of human resources, information technology, and financial management including the balancing of the branches’ general ledger accounts.

* Prepared and facilitated staff sales meetings to set team goals and communicate results. Examined, evaluated and recommended appropriate disposition on consumer loans.

* Led cross-functional teams to meet demanding internal service-level expectations.

* Identified and developed leadership.

* Directed the human resources function, including employee relations, benefits administration, and professional development, recruiting, staffing, employee orientation, and performance management.

* Managed the audit compliance function at a regional level including the review of all banking documents, transactions, records, reports, and methods for accuracy and efficiency as well as investigating and reporting on all deficiencies.

Educational Background

CHRP Designation (in progress)

Human Resources Professionals Association of Ontario

Bachelor of Arts in Business Administration - Materials & Financial Resources

Simón Rodríguez University

Caracas, Venezuela

Diploma in Superior Technician – Administration & Commercial Sciences

Technology University Institute

Caracas, Venezuela

Diploma In Superior Technician – Human Resources

Technology University Institute

Caracas, Venezuela

Technical Proficiencies

Software: SAP, MS Suite (Word, Excel, PowerPoint, Outlook)

Language Proficiencies:

English

Spanish

French (in progress)

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