Customer Service Representative

WILLIAM MITSUUCHI

PROFESSIONAL SUMMARY

Experienced Customer Service Representative/Project Coordinator/Management.

Outlook, Micro Soft Word, Excel, Power Point, Visio, Lync, Access, E2 ERP, SAP, LEED, SIGMA

In declining market increased revenue 250% over 12 month period/customer service focus.

In first 4 weeks signed first partnership account for Chicago Market.

45% increase in new customers in 12 months, relationship building with customer focus in mind.

100% on time delivery, conversion completed in 50% less time.

In 9 months number one in Midwest region in sales revenue, profitability, new customers, providing customer service as the focus, 6 consecutive months of number one.

Bachelor of Science in Accounting, Management, Leadership, CRM, Team Building.

TECHNICAL EXPERIENCE

Software/Databases: MS Office, MS Word, MS Excel, MS PowerPoint, MS Project, MS Outlook, Lync, Visio, Access, Basic Project, SAP, Lotus Notes, ACT Databases, DOS, SalesForce, Goldmine, Sage, CRM, ERP/E2 Systems, Quick Books, Windows 98, SQL Basic, Snagit, AS 400

Operating Systems: DOS, Windows

Hardware: Mainframe

Methodologies: Inventory Management, Production Planning, Change Orders, ISO9001 2008, Quality Control, Project Life Cycle, ERP/E2 System, Relationship Management, Training, LEED, Six Sigma Green Belt

Others: Customer Service/Relationship, Sales, Marketing, Audit

PROFESSIONAL EXPERIENCE

AON – Lincolnshire, IL Jun 2015 – Present

Customer Service Representative/Pension Administration

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THREE R PLASTICS – Spring Grove, IL Jun 2014 – Mar 2015

Customer Service Representative-Project Coordinator

Convert all operations to 100% accuracy for labor/time tracking, inventory management, customer service/change orders, production schedules, shipping schedules, input data for billing/invoicing, maintenance of project status in ERP/E2, prepare and monitor all reports and timelines for project/job order, raw materials and supplies allocation per job. President received calls complimenting on professional customer service and management of the account, purchase orders, billing reduced to 30 days receivables, quality control, ERP/E2 system, Outlook, Quick Books.

Run weekly production meetings with all managers, acknowledgements to buyers, change orders.

Supported customer accounts regarding purchase orders, analyze cost, markup, sell price internal and external. Audit all accounts to input current data

Utilized data analysis skills to convert operations to 100% accuracy for materials, supplies, and time/labor,

Performed quality control using ERP/E2 system, Outlook, Excel, and Quick Books

Received 100% on time delivery schedule per planning, received highest/improved ISO9001 2008 audit score in company history.

Technologies: Tracking, Inventory Management, Purchasing, Customer Service/Relationship Management, ISO9001 2008 Quality Control, ERP/E2 System, Outlook,

ADVANTAGE SALES AND MARKETING– Schaumburg, IL Jan 2014 – Jun 2014

Senior Customer Service/Merchandising

Provided Customer Service in the merchandising division of Advantage Sales and Marketing division for Walgreen Account; Johnson and Johnson client

Provided customer service, account management, development for new proto type displays for Johnson & Johnson innovation department.

100% completion of all merchandising assignments scheduled, DOS based CRM.

Technologies: SalesForce CRM, DOS based CRM

FLAGSTAR BANK – Lake Forest, IL May 2013 – Dec 2013

Customer Service Representative/Relationship Manager

Customer Service and Relationship Management of all customer accounts.

Performed operations and marketing analytics using a proprietary CRM/Sales Force, SAP.

In first 4 week signed first partnership account for Chicago.

Increased company presence in downtown area 50%.

Technologies: Customer Service, Relationship Management, Marketing

RENT A CENTER – Round Lake Beach, IL May 2011 - May 2013

Assistant Customer Service Manager/Sales Manager

Expand operations, in 6 months increased revenue by 45%, profitability 50% to number one in region.

Number one Assistant Operations Manager in Chicago Metro based on KPIs providing superior customer service.

Proprietary DOS system/ERP.

Technologies: Customer Service, DOS System/ERP

TOGT – Waukegan, IL Jun 2008 – Dec 2010

Customer Service Representative,

Provided Customer service surrounding Green Energy initiatives by consulting with design firms, manufacturers, builders, property managers to integrate GREEN ENERGY strategies which include over view of P&L, Marketing, and Operations Strategies.

Implement new training program for students in Youth Build of Lake County, Illinois.

Technologies: Customer Service, Marketing, Training

PNC BANK/COUNTRYWIDE BANK – Libertyville, IL Oct 1999 – Jun 2008

Senior Customer Service Representative,

Develop and market specialized green lending for residential and commercial construction nationally, 250% volume increase.

Support builders, developers, manufacturers and their national dealer network to integrate greener business practices, lending resources.

Technologies: AS 400, Goldmine, Sage CRM, Windows 98 Application Software

Experience in: conversions, retail, marketing, operations, manufacturing, grocery, medical, financial industries, B2B, B2C, distribution networks, dealers/distributor accounts

EDUCATION

BS Business/Accounting

Northeastern Illinois University

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