Sales Customer Service

Shantell Patigayon

**** ****** *****, **********, ** 35071 205-***-**** ********.*********@*****.***

Objective

To find a career in a company with a team setting that will allow me to utilize my exceptional customer service and management abilities, outstanding organizational and interpersonal skills while enabling the pursuit to accomplish educational and career goals.

Experience

EXECUTIVE SALES AND MARKETING MANAGER OF BUSINESS DEVELOPMENT MASTER GRABBER/ R4CAPITAL 11/2012-8/2015

Obtain and study information about clients' products, needs, problems, advertising history, and business practices to offer effective sales presentations and appropriate product assistance.

Consult with company officials, sales departments, and advertising agencies to develop promotional plans.

Identify new advertising markets, and propose products to serve them.

Attend sales meetings, industry trade shows, and training seminars to gather information, promote products, expand network of contacts, and increase knowledge.

Maintain assigned account bases while developing new accounts.

TRADESHOW SALES CONSULTANT AMERICAN EXHIBITION SERVICES 1/2011-7/2012

Maintain assigned account bases while developing new accounts.

Provide clients with estimates of the costs of advertising products or services.

Locate and contact potential clients to offer advertising services.

Deliver advertising or illustration proofs to customers for approval.

Prepare promotional plans, sales literature, media kits, and sales contracts, using computer.

Attend sales meetings, industry trade shows, and training seminars to gather information, promote products, expand network of contacts, and increase knowledge.

ASSISTANT MANAGER FINISH LINE INC. 5/2009-12/2011

Recommend, select, and help locate or obtain merchandise based on customer needs and desires

Answer questions regarding the store and its merchandise.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Maintain records related to sales.

Place special orders or call other stores to find desired items.

Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

Inventory stock and requisition new stock.

Exchange merchandise for customers and accept returns.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Education

JEFFERSON STATE COMMUNITY COLLEGE

Expected graduation, Dec 2016

Major: Business Marketing Degree

Skills

MANAGEMENT

Effectively developed proper protocol procedure for a companywide call in phone system process.

Organized and managed an office of 20-30 sales reps for a B2B sales and Marketing firm.

Maintained & managed Finish Line store sales reps & inventory.

SALES

Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.

Created sales pitch to develop new clients

Exceeded sales goals to company and sales team standards

COMMUNICATION

Negotiation, communication, customer relations, follow up.

Great phone etiquette and interpersonal skills meeting customer expectations 100% of the time.

It’s important to convey messages clear and concise, while keeping my point direct.

LEADERSHIP

Hired and trained five new sales reps for Finish Line store seasonal hiring, as a result our daily goal was met and exceeded the previous year sales

Contact this candidate