Customer Service Sales
Resume:
LYNN OSBORNE MEYER
*** *****’s Run Drive, Apt. #*17 • Sarasota, FL 34232 • cell 404-***-**** • ************@*****.***
PROFESSIONAL SUMMARY
• Seasoned professional with vast experience in designing and managing events and educational programs for non-profit organizations including museums, theatres and historic sites.
• Skilled communicator with extensive background in public relations and social media.
• Experienced grant writer and fundraiser.
• Comprehensive knowledge of program design and project management, theatre and museum practices, event planning, community building, volunteer recruitment/management, grant writing, and fundraising/development.
• Engaging and personable professional with a gift for one-on-one communication that effectively enlists students, members, volunteers, patrons/donors, community partners.
• Strong team player who brings encouraging energy to a group and is considered a positive influence and mentor to others.
• Ability to coordinate multiple projects simultaneously.
• Vibrant networker who consistently establishes and maintains relationships at diverse levels of the community, and enjoys leveraging relationships to forge new initiatives.
EXPERIENCE
NIELSEN, Sarasota, FL, 2016 – Present
Research Interviewer (February, 2016 – Present)
• Responsible for placing outbound telephone calls to households across the United States.
• Acquire cooperation from respondents to participate in a survey about media preferences.
• Place additional calls for client-specific studies to recruit participants for a Diary or Panel.
• Responsible for conducting reminder calls to respondents.
• Obtain information to provide comprehensive data about media and shopping preferences.
• Build professional relationships over the phone.
• Explain difficult concepts in simple terms.
CITY OF SARASOTA, Sarasota, FL, 2015 – Present
Van Wezel Center for the Performing Arts, Box Office Operator
• Provide customer service in the sale of tickets to Van Wezel Performing Arts Hall (VWPAH) performances, answering telephone and personal inquiries and assisting VWPAH patrons and visitors by promoting a courteous, respectful, and pleasant environment for the enjoyment of performances in the Hall and in surrounding areas.
• Operate charge line and related credit card usage equipment.
• Research transaction issues making corrections, exchanges, and duplicate tickets if needed.
• Compile daily reports on cash and credit card sales.
• Operate the Van Wezel Call Center Telephone System
ASOLO REPERTORY THEATRE, Sarasota, FL, 2014 - 2015
Ticket Services Representative (December, 2014 – June, 2015)
• Process single ticket and subscription sales at the Box Office and via phone for all productions of the Asolo Repertory Theatre and the Asolo Conservatory.
• Sell season ticket subscriptions and subscription upgrades in person and by phone.
• Be conversant about all plays being presented during the current season.
• Provide customer service as needed and assist with any other needs for the theatre.
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FLORIDA STUDIO THEATRE, Sarasota, FL, 2014
Box Office Assistant (March, 2014 – April, 2014)
• Cultivated seasonal subscriptions and single ticket sales for five different venues at the theatre including contemporary plays, cabaret and improvisation.
• Provided customer service and maintained subscriber database.
WILLIAMS – SONOMA, Sarasota, FL, 2013 – 2014
Part- Time Sales Associate & Gift Wrapper (November, 2013 – January, 2014)
• Provided customer service and seasonal gift-wrapping.
ATLANTA HISTORY CENTER, Atlanta, GA, 1987 - 2006
Manager of Adult and Community Education (1997 – 2006)
• Spearheaded educational programs including lecture series, panel discussions, symposia, music series and film series from concept through execution.
• Administered high-impact lecture series with limited budget of over $65,000 annually, which featured authors of national and international renown in fields of history, journalism, politics and the arts. Program grew from audience attendance of 85– 150 to a regular sold-out attendance of 600+.
• Created and administered award-winning Blues Series with annual budget of $60,000 and average attendance of 2,600 per year, tapped new audiences and new members, cultivated corporate and foundation sponsors and achieved greater visibility in the local media.
• Created and managed public forums and exhibit-related programs for adult audiences dealing with current controversial issues facing the city, state and nation.
• Planned and coordinated exhibit-related programs and festivals for K-12 student and families.
• Served as staff mentor to participants in Museum Fellows Program
Manager, Atlanta Heritage Row, (1994- 1997)
• Administered six-part interactive exhibition about Atlanta’s history in a small museum located downtown at Underground Atlanta, including all adult and school tour programs.
• Managed staff of six and all volunteers in duties ranging from school tours to public relations to museum shop and facility rentals.
Director, Atlanta History Center Downtown, (1987 – 1994)
• Administered downtown satellite museum including overseeing building’s renovation.
• Wrote grants and met with potential donors for satellite branch’s continued funding.
• Oversaw creation of exhibitions, all public programming, special events and public relations functions for downtown museum.
• Collaborated with downtown branch of High Museum of Art and downtown public library to develop programming, exhibitions and school tours for the enhancement of the arts, historic preservation and economic development efforts.
• Coordinated successful downtown noon lecture series and panel discussions.
• Administered staff and numerous volunteers.
ATLANTA PRESERVATION CENTER, Atlanta, GA, 1980 – 1987
Assistant Director
• Assisted director in all aspects of a newly formed, non-profit, membership organization dedicated to the preservation of Atlanta’s architecturally, culturally and historically significant buildings and neighborhoods.
• Researched, designed, developed and coordinated the Center’s walking tour program of Atlanta’s historic districts, including management and training of 125+ volunteers.
• Coordinated all special events and created “Urban Experience” tour emphasizing public art, architecture and historic preservation for grades K-12.
• Editor and principal writer for the Center’s quarterly newspaper.
GEORGIA DEPARTMENT OF ARCHIVES AND HISTORY, Atlanta, GA, 1978 - 1980
Assistant Coordinator, VANISHING GEORGIA Heritage Photography Project
• Participated in statewide collection and documentation of historic photographs.
• Conducted individual oral history interviews with donor/participants to document the photos.
• Catalogued histories, resulting in a massive photo archive of Georgia and the eventual publication of the book Vanishing Georgia (University of Georgia Press).
EDUCATION
THE NEW YORK INSTITUTE FOR PUBLIC HISTORY, New York, NY, 1999
EMORY UNIVERSITY, Bachelor of Arts, Political Science, Atlanta, GA, 1975
RECOGNITION AND AWARDS
W.C. Handy Award for Historic Preservation of “The Blues,” W.C. Handy Blues Foundation, February 2003
Selected as One of 10 Outstanding Young Atlantans for 1988
SELECTED COMMUNITY LEADERSHIP AND VOLUNTEER ROLES
Arts Alliance of Sarasota County, Volunteer, 2013 - Present
Sarasota Contemporary Dance, Special Events Volunteer, 2013 - Present
Florida Studio Theatre, Volunteer With “For the Ages,” 2013 – 2014
Urbanite Theatre, Volunteer, 2015 - present
7 Stages Theatre/Atlanta, Board Member, 1992 - 2013
Chair, Ansley Park Tour of Homes/Atlanta, 1997 & 1999
Member, Peer Review Panels, Multi-Disciplinary Arts Projects, Fulton County Arts Council/Atlanta, 1995-1997
Chair, Midtown Neighborhood Tour of Homes/Atlanta, 1989, 1990, 1991
PUBLICATIONS
“Atlanta’s Past: A Resource to be Managed Wisely,” Atlanta Journal-Constitution, November 15, 1987.
SKILLS
Experienced community liaison and lobbyist for the arts, historic preservation and museum education. Proficient with volunteer recruitment and coordination, team building, fundraising, media relations, program development, special event management, public speaking, community relations, exhibit development and project coordination. Extensive experience in public history and historic preservation. Vast knowledge of the arts includes theatre, music, film, architecture, dance, visual arts, photography and folk arts. Computer proficiencies include Word, Excel, Access, Outlook, and Internet Explorer. Familiar with both PC and Mac computers, database programs including Raiser’s Edge and Tessitura. Willing to learn new software and web platforms. Comfortable with audio-visual technology. Intermediate level proficiency in French and Spanish. Beginning level proficiency in German.
LYNN OSBORNE MEYER
275 Heron’s Run Drive, Apt. #717
Sarasota, FL 34232
March 4, 2016
Ms. Ansley Gammage
Human Resources Coordinator
American Accounting Association
5717 Bessie Drive
Sarasota, FL 34233-2399
Dear Ms. Gammage:
I am writing to apply for the position of Members Services Coordinator for the American Accounting Association. I learned about the position on the websites of Indeed and Glassdoor. I have worked in various capacities in non-profit organizations, the arts, museum education and historic preservation for over thirty years. I have vast experience in recruiting, training and coordinating members and volunteers as well as creating educational programs and special events. I served as an Assistant to a Director in two previous positions, and assisted the Director of Career Services at Oglethorpe University for almost two years. I have performed administrative duties such as planning and recording meetings, keeping appointment calendars, responding to e-mail requests, purchasing, planning, payment of invoices and contract administration. I have extremely strong verbal and written communications skills and am adept at dealing with a wide variety of personality types and their questions and concerns, whether in person or on the phone. I am proficient with both Microsoft and Apple computers and software, have worked with Raiser’s Edge and Tessitura and am adept at learning new programs.
My most recent full time position was with the Atlanta History Center where my primary accomplishment was the advancement of that museum’s community involvement through the creation of many new programs and special events engaging new and diverse audiences. Much of my professional and volunteer career has involved program and event management, public relations, membership cultivation and volunteer coordination. My tenure with the Atlanta History Center began as director of the Center’s downtown branch. I oversaw the renovation of a 1913 bank building to function of as a history gallery presenting changing exhibitions about Atlanta’s history and ongoing educational programs and tours for adults and school children. I was in charge of all programming, public relations, fundraising and grant writing, managing staff and volunteers and serving as the liaison between the Atlanta History Center and the downtown cultural community.
I then served for 10 years in the Center’s education department where I designed and coordinated many varied educational programs, events and partnerships including music and film series, lecture series, festivals, museum theatre, panel discussions and symposia. One of my most notable achievements at the History Center was the creation of an award-winning “Nothin’ but the Blues” series featuring nationally recognized, heritage blues musicians. My efforts in all of these endeavors attracted new and more diverse audiences, produced fresh sources of income, increased memberships and contributed to the Center’s overall relevance in the Atlanta community.
Prior to my work at the History Center, I was part of the founding staff of the Atlanta Preservation Center where I initiated the city’s guided walking tour program of historic districts. The tours were conducted entirely by volunteers that I recruited, trained and coordinated. In addition, I organized and promoted all programming and special events, recruited and managed the center’s members and created the “Urban Experience,” a multi-disciplinary tour of public art, architecture and historic sites for middle school students using the built environment as a classroom.
My greatest strength is ability to serve as a community catalyst to foster connections among individuals and organizations. I am skilled at initiating and promoting innovative programs and establishing creative partnerships and special events. I have attached a current copy of my resume and references for your review. My salary requirements are in the range of $30,000 - $50,000. I welcome the opportunity to speak with you further.
Best regards,
Lynn Meyer
Lynn Osborne Meyer
Lynn Osborne Meyer
275 Heron’s Run Drive, Apt. #717 • Sarasota, Florida 34232 • cell 404-***-**** • ************@*****.***
REFERENCES
Joe Gfaller
Director of Marketing and Public Relations
Opera Theatre of St. Louis
210 Hazel Avenue
St. Louis, MO 63119
********@*****-***.***
W. James Burns, Ph.D.
Director
The University of Arizona Museum of Art & Visual Archives
1031 N. Olive Road
Tucson, AZ 85721-0002
***********@*****.*******.***
Ann Stephenson-Moe
Organist-Choirmaster
The Church of the Redeemer
222 South Palm Avenue
Sarasota, FL 34236
******@****************.***
Ann Cramer
Director, IBM Corporate Community Relations and Public Affairs
IBM
4111 Northside Parkway
Atlanta, GA 30327
*******@**.***.***
Jim Shirley
Executive Director
Arts & Cultural Alliance of Sarasota County
1226 N. Tamiami Trail, Ste. 300
Sarasota, FL 34236
941-***-****, ext. 307
********@************.***
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