Administrative Assistant

QUALIFICATIONS PROFILE:

Detail-oriented employee with over 12 years of experience

Outstanding interpersonal, public, and written communication skills

Exceptional capacity to multi-task: Ability to manage numerous, often competing priorities with ease, maintaining precise attention to detail

Always presents a professional, courteous, and respectful attitude, being effectually assertive as a client advocate while functioning as a team player

EDUCATION:

Associates Degree in Business, Snead State Community College Boaz, AL (anticipated 2016)

General Studies, Drake State Technical College Huntsville, AL (2008-2011)

Certificate in Medical Assisting, St. Augustine’s Online Technical School Atlanta, GA (2010)

High School Diploma, Glencoe-Silver Lake High School Glencoe, MN (1998-2002)

SKILLS:

Proficient with most office equipment, multi-line phone systems and Microsoft Office and well versed with Medical Terminology

PROFESSIONAL EXPERIENCE:

Floyd E. "Tut" Fann State Veterans Home in Huntsville, AL 7/05 – 2/12

Director of Medical Records 7/10 – 2/12

Effectively managed a team to manage medical records and health information according to multiple regulations, maintaining resident privacy, supporting facility staff, physicians, and dentist to ensure interdepartmental efficiency, reviewed records for completion and accuracy for 150 residents, successfully restructured the department to maximize efficiency in a limited space

Administrative Assistant 6/06 – 11/10

Efficiently performed diversified secretarial, coordination, administrative duties to support physicians, director of nursing, and dentist to ensure interdepartmental efficiency; Transcribed physicians’ dictation, edited correspondence and documents, composed routine correspondence, forms and charts, completed reports according to regulations, coordinated schedules, and created memorandums to inform staff of changes to policy

Certified Nurse Assistant 7/05 – 6/06

Accurately assessed and recorded findings for residents under my care, alerting appropriate staff of abnormal findings. Maintained order and cleanliness of work area, creating a safe, welcoming environment for residents, visitors and other staff; Responsible for activities of daily living for all residents under my care

Medical Services Company in Jacksonville, FL

Patient Care Coordinator 7/04 – 3/05

Received and transferred incoming calls on multi-line system, contacted insurance companies for authorization of medical treatment for workers compensation injuries, recorded detailed notes on all clients and correspondence between insurance companies and physicians’ offices regarding claims

AWARDS:

Employee of the year, 2009 – Awarded for the compassion and respect consistently shown to residents, families and coworkers, for willingness to accept additional duties and to offer assistance to other staff throughout the facility and for thorough attention to detail

REFERENCES:

Available upon request

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