Computer Science Quality Assurance
Resume:
Allan A. Burgos
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Allan A. Burgos +639*********
**** ***** *, ******, ***** Triangle, Quezon City
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Professional Profile
Motivated Higher Education professional offering 15+ years of hands-on experience in training, implementing, configuring, administering, managing, maintaining, supporting, and troubleshooting hardware, systems and applications. Combine strong passion for literacy, motivation and inspiration to create an enjoyable challenging learning environment with strong connections to community and professional organizations. Professional Qualifications
• CCNA - CISCO Certified Networking Associate effective July 11, 2008
• CCAI - CISCO Certified Academy Instructor effective July 11, 2008
• MCITP - Microsoft Certified IT Professional effective March 10, 2008
- Installing, Maintaining, Supporting, and Troubleshooting Applications on the Windows Vista Client – Consumer, Examination: 623, March 10, 2008
• MCTS - Microsoft Certified Technology Specialist effective November 25, 2007
- TS: Configuring Microsoft Windows Vista Client, Examination: 620, November 25, 2007
• MCSA - Microsoft Certified Systems Administrator on Windows Server 2003 effective August 8, 2007
- Managing and Maintaining a Microsoft Windows Server 2003, Examination 070-290, May 5, 2007
- Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure, Examination 070-291, June 24, 2007
- Implementing and Administering Security in a Microsoft Windows Server 2003 Network, Examination 070-299 - August 8, 2007
• DCSE – Dell Certified Systems Engineer effective January 5, 2007
• Professional Civil Service Eligible effective 19 November 2002
• MCP - Microsoft Certified Professional, effective January 19, 2004 (70-210)
• ISACA Member - ISACA ID: 671884
• CISA candidate
• Apple Certified Trainer candidate
Education
Lyceum Northwestern University, Dagupan, Philippines Doctorate in Education
April 2015
AMA University
Doctorate in Information Technology
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27 units completed – Dissertation on-going
January 2013– present
Research Interest - Forensic Computing
AMA Computer University, Quezon City, Philippines
Master of Science in Computer Science
May 14, 2006
AMA Computer College, Fairview, Quezon City, Philippines Bachelor of Science in Computer Science
May 3, 2002
AMA Computer Learning Center, Quezon City, Philippines Technical Education in Computer System, Design and Programming May 1998, ACADEMIC SCHOLAR
Research Endeavor
Peer-review activities
1. Conference Reviewer for International Conference on Business Management and Information Systems 2012 (ICBMIS2012), November 22-24, 2012, Singapore, Singapore 2. Conference Reviewer for International Conference on Information Security and Cyber Forensics (InfoSec 2014), October 8-10, 2014, Malaysia 3. Conference Reviewer for International Conference on Digital Security and Forensics,
(DigitalSec2014), June 24-26, 2014, Czech Republic 4. Conference Reviewer for International Conference on Cyber Security, Cyber Warfare, and Digital Forensics (CyberSec2014), April 29 – May 1, 2014, Lebanon 5. AMA Research Faculty Conference Reviewer, March 30, 2015 Research Interest – Network and Security Protocols and Architecture, Biometrics, IS Infrastructure, IS Security, Forensic Computing, Routing and Switching and Green IT.
• Quality Attribute – Driven Software Architecture of a Pervasive Multimodal Computing System –Co-Author
• Analysis of Verification and Validation Testing
• Green IT University – A Roadmap to Sustainable IT – Author
• Arab Gulf University Network Monitoring System - Co-Author
• AMAIUB CCS Professors’ Instructional Materials Access Center Using Intranet Technology – ongoing
• North Fairview Election System using Fingerprint Authentication, May 2006, got a grade of 1.0
• Feng Shui Guided – Homebuilding, May 2002
• Ivy Montessori Payroll System, May 1998
Courses Taught
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• Computer Fundamentals • Introduction to Programming
• Professional Ethics in Information
Technology Education
• Introduction to Web Technologies
• Advanced Programming • Introduction to Information Systems
• Introduction to Network Technology • Computer Graphics & Multimedia
• Data Structures & Algorithms • Object Oriented Programming
• Database Management System • System Analysis and Design
• Data Communications and
Networking 1
• Information Resource Management
• Data Communications and
Networking 2
• Software Engineering
• Programming Languages • Principles of Operating Systems
• Algorithm Analysis & Design • Current Trends and Issues in IT
• Advanced Data Structures and
Algorithm (MSCS)
• Advanced Computer Networks
(MSCS)
• HTML (Laboratory)
• Java (Laboratory)
• Windows Movie Maker 6.0
(Laboratory)
• IT infrastructure
• Information Assurance and Security
• Professional Ethics in Computing
• Advanced Data Communications (MSCS)
• Photoshop CS5 (Laboratory)
• Microsoft Access 2007 and 2010
(Laboratory)
• Flash CS5 (Laboratory)
• Object Oriented Analysis and Design
• Computer Security (MSCS)
• Quality Assurance in Computing
• Web Programming and Development
• JavaScript
Accreditation Experience
PICAB Evaluator - September 2014 – present
PACUCOA Accreditor – July 2014 – present
CHED Inspection Visit – July 3, 2013
ABET – AMA University – March 2013 – present
- Overall Lead for the College of Computer Studies as DEAN PACUCOA Level III - AMA University – December 13 – 15, 2012
- Overall Lead for the College of Computer Studies as DEAN ABET – AMA International University – Bahrain 2011-2012
- Chairperson for the Criterion 2 – PEO (Program Educational Objectives)
- Prepared the SSR (Self Survey Report) for the Criterion 2 – PEO Technical Skills
Operating
System / Server:
Programming
Languages:
Windows Platform (98, 2000,XP, Vista, 7,Windows Server 2003), DOS, MAC Leopard OS 10.6, MAC Lion, IIS 7
Turbo C, C++, JAVA, PHP 5.3, HTML, Pascal, Visual Basic 6, Visual Studio .NET
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Scripting
Language
Application
Software:
RDBMS:
Hardware:
Networking
Protocols:
JavaScript, Action Script
Libre Office, MS Office Suite (2000, 2003 and 2007, 2010, 2013 for MAC), Lotus SmartSuite 98, Lotus Notes R5 and R6, Adobe Photoshop CS6, Adobe Flash CS6, Adobe Dreamweaver CS6, InDesign CS6Web Browsers (IE 8, IE 9, Safari, Netscape Navigator, Firefox and Google Chrome) and Windows Movie Maker 6.0.
Microsoft Access 2007, MySQL, SQL Server 2007
CISCO Routers, CISCO Switches, Desktops (Windows and MAC), PDA, Laptops (Dell, HP, Acer, MAC Book Pro), Mobile Phones, Printers and Digital Single Reflex Lenses (D70S and D300), Smartphones (iPhone 4, Blackberry, SamsungS3).
LAN/WAN, Wireless Network Services, Internet Setup (Wireless Settings and LAN), Securing LAN, WAN and wireless devices.
802.1D (STP), 802.1W (RSTP), TCP/IP, DNS, HTTP, Fire wire, SNMP, Ethernet, Wi-Fi, ARP, RARP, ICMP, IGRP, EIGRP, IPv4, IPv6, IPsec, OSPF, RIP, UDP, FTP, DNS, DHCP, IMAP, IRC, MIME, POP3, RADIUS, SMTP, Telnet,
Professional Experience
Manila Central University
College of Business and Technology
Dean
May 06, 2015 – present
• Plans innovative curricular programs in response to present realities and needs of the industry and society.
• Plans for the academic programs and activities of the college.
• Plans for the faculty and student development program.
• Plans for the annual college budget.
• Plans resources for the practicum requirements.
• Helps implement university policies in general and college office rules and policies in particular.
• Designs, reviews and submits curricular programs in response to present realities and need of the industry and society.
• Prepares review program.
• Leads recruitment and retention activities for the students.
• Develops, implements supervision, integration and evaluation of the academic degree programs and the support facilities and sees to it that the program is in-line with the objectives and requirements of the college and the university. Allan A. Burgos
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• Interviews faculty applicants and recommends faculty for hiring, promotion and severance from teaching service in accordance with the stipulations of the faculty manual.
• Holds regular meetings and conferences with students, teaching and non-teaching staff.
• Coordinates with the DEMGS for repairs, renovations, constructions of learning facilities for specific requirements of government and accrediting bodies.
• Prepares and submits for approval faculty load and class schedule per semester.
• Coordinates with the Dean of the Student Affairs in the implementation of extra- curricular activities of the college based student organizations and disciplinary policies of the university.
• Recommends for purchase, print and non-print materials of current and required titles of books and journals to the University Librarian.
• Leads all efforts to initiate and sustain creative/innovative and dynamic activities for college visibility in the entire university as well as in its industry and community linkages.
• Represents the college in relevant national and international workshop, seminars, conventions, for and other academic and professional functions.
• Recommends candidate for graduation upon the certification by the registrar.
• Reviews and recommends research of the students and faculty.
• Leads in community outreach activities.
• Accommodates student parents/guardians concerns that are relative to student academic and non-academic concerns.
• Prepares and signs university/college approved documents required by the prospective employers and local and international licensing agencies.
• Establishes and maintains linkages and networks with local and international organizations related to the attainment of college objectives.
• Executes college wide academic policies and transmits university-wide policies to the students and faculty of his unit.
• Monitors all curricular and co-curricular activities of faculty members and students’ intra and extra campus, which included practicum, field and research work, and community extension services.
• Academic policies and procedures on enrollment, admission, registration, graduation, etc.
• Monitors and evaluates faculty instructional performance.
• Monitors and conducts checking on the conditions of physical facilities used by the students for co-curricular activities.
• Serves as resource person to faculty and area chairs with regard to curriculum content, school policies and student disciplines.
• Supervises the office staff towards efficient performance of their functions.
• Commends good performance of faculty, students and non-teaching staff.
• Performs other related tasks and projects assigned by the immediate superior/s.
• Submits accomplishment reports and other documents as maybe required by the VPAA.
AMA University
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College of Computer Studies
Dean
January 15, 2013 – May 05, 2015
Achievements:
• GMA Eleksyon 2013 Volunteer
• Point Person for ABET Accreditation
• Point Person for ISO Accreditation
• Point Person for PACUCOA Accreditation
Responsibilities:
• Acted as the academic administrative officer of the college
• In charged with accreditation like ABET and PACUCOA for the programs under the college.
• Led strategic planning and assessment efforts
• Maintained an environment of collegiality and shared governance
• Promoted the welfare of the university in conjunction with the university’s vision and mission.
• Led the outreach efforts for the academic unit to the community, industry and the government.
• Coordinated the assessment and development of academic programs within the academic unit.
• Prepared and revised academic program plans for the academic unit.
• Promoted and served as a model for teaching effectiveness, progressional achievement and professional service.
• Oversaw all personnel matters involving academic personnel including recruiting, appointment, reappointment, faculty evaluation, tenure and promotion and merit.
• Maintained collegial and effective working relationships with faculty, the administration, and staff in all academic and non-academic areas.
• Communicated effectively with relevant constituencies with the University, surrounding community and state regarding the academic unit.
• Maintained effective communication among students, faculty, chairpersons, with the academic unit, with other academic unit personnel and with the administration.
• Served as a liaison to relevant professional associations as well as state and national regulatory and accrediting agencies.
• Articulated university policy and procedures to all members of the academic unit.
• Ensured that the academic unit’s policies and practices are consistent with those of the university.
• Articulated and advocated for the budgetary and other resource needs of the academic unit, and overseeing the allocation and expenditure of resources.
• Articulated and advocated for the budgetary and other resource needs of the academic unit, and overseeing the allocation and expenditure of resources.
• Coordinated the use of facilities assigned to the academic unit.
• Oversaw all divisions within the academic unit comply with institutional Allan A. Burgos
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reporting requirements.
• Worked with department chairs and program directors in the academic unit to encourage grant applications by faculty members in the academic unit outside funding research and other special projects.
• Fulfilled additional responsibilities as assigned by the Vice President for Academic Affairs or the School Director.
• Involved in developing academic policies
• Interviewed applicants for the job of professors
• Directed and coordinated activities of the professors
• Determined the schedules of subjects and the professors
• Coordinated activities of student organizations
• Participated in activities of the faculty committees and in the faculty development program
• Advised School Director on academic matters
• Served as liaison officer with Educational partners
• Supported coordination of new initiatives across programs, departments units
• Conducted faculty meetings
• Supervised 26 faculty members
AMA International University – Bahrain
College of Computer Studies – Computer Science
Department Head
September 12, 2011 – September 13, 2012
Achievements:
• Chaired the 2011 CCS Skills Competition that lead to the commendation of the students and professors of the College of Computer Studies
• Established and maintained a teaching, learning and working environment where members of the faculty of the department of computer science and students of the institution are served within available resources.
• Provided instructional leadership to ensure students success.
• Presented the IMAC laboratory to guests, accreditors and dignitaries.
• Ensured that the quality works of the faculty members of the department of computer science are practiced.
• Initiated and managed special projects and assignments assigned by the Dean’s office.
• Member of the University Newsletter Staff
• Firefighting Group Leader – Led firefighting team in respective area in extinguishing, fire hydrant and water hoses.
• Participated in shared governance through college councils and committees.
• Practiced effective leadership and ethical standards in the department of computer science.
• Worked in a collaborative manner with diverse constituencies.
• Worked effectively with a diverse and multi-cultural community. Allan A. Burgos
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• Proctored the MSCS Comprehensive Examination
• Assigned as an OIC for the December break.
• Handled multiple projects and meeting deadlines. Responsibilities:
• Reviewed the College processes
• Provided leadership in developing, implementing and maintaining curriculum and programs that respond to community needs.
• Prepared students for success.
• Complied with requirements of ABET, QUAET and other accrediting organizations.
• Ensured consistent and appropriate application of administrative rule within assigned academic areas, including overseeing faculty evaluation processes, course schedule development, planning and meetings, safety, facilities, equipment and software needs and preparation of reports and memorandums.
• Supervised ten faculty members comprised of different nationalities and programs (three of whom are Ph.D. Computer Science) College of Computer Studies Subject Coordinator
September 2006 – September 12, 2012
Achievements:
• Contributed in strengthening the computer studies program of the university
• As a subject coordinator, contributed in enhancing the course outlines, syllabi and modules for various subjects
• As a subject coordinator and a lecturer of Quality Assurance in Computing, coordinated with the Quality Assurance Institute that is based in Florida to integrate their curriculum with the AMAIUB curriculum. Responsibilities:
• Involved in college planning and operations, implementation of university policies
• Standardized and updated course outlines
• Standardized and updated syllabi
• Departmentalized major examinations
• Updated course modules based on standardized textbook and instructional references
• Controlled and Monitored the implementation of course outlines and syllabi among faculty members
• Prepared academic reports required by the Dean’s office
• Recommended of updates and enhanced the delivery of instruction
• Developed questions for the major exams
College of Computer Studies Lecturer
September 12, 2006 – September 13, 2011
Achievements:
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• Consistent Top Performer in Classroom Evaluation
• Initiated in recommending the upgrade of the Operating System and Application Software that led to the installation of those Software.
• Earned IT certifications in Microsoft and CISCO
• Contributed in strengthening the MSCS and BSCS program of the university
• As a team leader of the AMAIUB Web Enhancement committee, provided the starting point in improving the current university website
• Photographed the President of the Republic of the Philippines during her state visit in Bahrain and other university events.
• As a member of the Committee on Efficiency of the Program in the HERU Quality Assurance Visit, led to the commendation by the accreditors for the network activities of the university such as the CISCO Local Academy.
• Organized the first programming competition of the university that led to the commendation of the College of Computer Studies Dean.
• As a member of the Graduate School Entrance Examination Preparation Committee, prepared the entrance examination of MSCS for the Advanced Computer Networks Course.
• As College of Computer Studies Community Engagement Coordinator, organized community engagement activities.
Responsibilities:
• Involved in college planning and operations, implementation of university policies
• Facilitated and lectured undergraduate and graduate students of Computer Science courses
• Actively engaged with professional organizations such as IBSTPI, ACM, and ISACA International and Bahrain local chapter, IEEE, Microsoft and CISCO ACADEMY, RECYCLE IT, QUALITY ASSURANCE
INSTITUTE.
• Helped in outreach programs, civic works and community development geared towards widening and enhancement of the general public’s and student’s interest in Computer Science and related subjects
• Initiated, facilitated, and moderated classroom discussions focusing on certain topics assigned according to curriculum
• Provided counsel and directly supervised students’ laboratory work
• Kept abreast of advances in network technology, computing and programming languages and syntax
• Provided students and professors with technical support for computer problems encountered
• Developed questions for the major exams and the comprehensive examinations
• Acted as an adviser to the MSCS students who were doing their theses
• Acted as a panel member to the BSCS and MSCS students who were defending their theses
• Acted as a member of the Operation Committee during the 2010 Alumni Homecoming.
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AMA Computer College, Pasig City, Philippines
June 2005 – September 2006
College Dean / Program Head
June 2005 – September 2006
Achievements:
• Developed academic policies and programs.
• Organized a successful series of seminars that was participated by Microsoft
• Increased the enrollees of the college.
• Recommended the best possible professors for the college
• Formulated a program for the members of the computer studies for the improvement of their teaching skills
• Organized a successful series of seminars that was participated by Microsoft
• Recommended the best possible professors for the program Responsibilities:
• Involved in developing academic policies
• Interviewed applicants for the job of professors
• Directed and coordinated activities of the professors
• Determined the schedules of subjects and the professors
• Coordinated activities of student organizations
• Participated in activities of the faculty committees and in the faculty development program
• Advised School Director on academic matters
• Served as liaison officer with Educational partners
• Supported coordination of new initiatives across programs, departments units
• Conducted faculty meetings
• Supervised 50 faculty members
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• Trained the CS professors on how to conduct the Thesis defense
• Scheduled the proponents’ defense
• Motivated students and professors alike for their scheduled defense CISCO Local Academy – Legal Main Contact
January 2006 – September 2006
Responsibilities:
• Acted as a primary point of contact at the local academy
• Implemented the Networking Academy Program and instructional components
• Coordinated the activities of AMA students to the CISCO Regional Academy, Instructor of CISCO Subjects
• Acted as an administrator of the CISCO e-learning website
• Implemented the training model
• Completed annual self-assessment and goal setting activities
• Partnered with organizations, businesses, schools, and other academies
• Attended CISCO Conferences
• Shared lesson plans, teaching tools, and other materials via Academy connection web site during the academic year
• Communicated effectively with CISCO and other local academies
• Participated in the curriculum content review
• Maintained accurate training records via the online assessment system
• Analyzed results from course instruction to determine the quality of the training
• Observed and assessed Academy operations and classroom instruction
• Enrolled students for the class
• Developed safety policies and procedures for the academy training program CISCO Local Academy – CISCO Instructor
January 2006 – September 2006
• Provided quality-training programs
• Analyzed the Quality Assessment Reports
• Provided mentoring and technical support
• Conducted update/retooling workshops as needed
• Encouraged participation in CISCO Training programs
• Participated in the Academy Performance Action Plan (APAP) IBM Solutions, Inc. (Asian Development Bank), Mandaluyong City, Philippines August 2003 – October 2005
Onsite Engineer
August 2004 – October 2005
Responsibilities:
• Worked with project managers to conduct a training needs analysis and course evaluation
• Conducted Technical Training to the employees of IBM assigned at ADB Allan A. Burgos
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• Trained new staffs in conducting calls, dealing with technical issues and adopting technical strategies
• Researched on specific technical hardware-and software-related questions and problems brought to attention by departments involving the management, programming, operations, systems and maintenance personnel as well as users
• Provided support to matters brought about by network hardware and software bugs, malfunctions and glitches
• Prepared necessary documentation and manuals on hardware and software troubleshooting, user interface specifications, protocols, and communication operation and maintenance practices as well as problem resolutions
• Instructed and assisted new users in accessing various communication, application and database systems
• Developed, operated and maintained network checks to test and evaluate accessibility of modems and computers for users
• Reviewed and evaluated hardware and software performance made available through vendors of communication system components
• Troubleshot and provides solution to the desktops, laptops, printers, network connections, Internet access and connections, remote access
• Troubleshot and provides solution to the Microsoft operating systems, Network Operating System, Novell 5.0, Windows 2000 Server, ADB standard application software and Windows XP
• Troubleshot and provides solution to the Lotus Notes R5 Email system; retrieves lost emails of the users
• Troubleshot telephone systems
• Documented calls through internal computer database system
• Prepared and analyzed reports and gave recommendations for team improvement
• Provided single point of contact for hardware related problems and for receiving and releasing hardware equipment and accessories
• Performed repair and replacement for defective hardware peripherals
• Prepared, tested and distributed machines for deployment
• Performed preventive maintenance services on scheduled basis
• Updated physical inventory for asset control and management Technical Support Specialist
August 2003 – August 2004
Responsibilities:
• Troubleshot and provides solution to the desktops, laptops, printers, network connections, Internet access and connections, remote access
• Troubleshot and provides solution to the Microsoft operating systems, Network Operating System, Novell 5.0, Windows 2000 Server, ADB standard application software and Windows XP
• Troubleshot and provides solution to the Lotus Notes R5 Email system; retrieves lost emails of the users
• Troubleshot telephone systems
• Provided support to matters brought about by network hardware and Allan A. Burgos
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software bugs, malfunctions and glitches
• Prepared necessary documentation and manuals on hardware and software troubleshooting, user interface specifications, protocols, and communication operation and maintenance practices as well as problem resolutions
• Instructed and assisted new users in accessing various communication, application and database systems
• Conducted problem analysis, troubleshooting and if possible, resolution over the telephone
• Maintained regular contact with the customer to ensure services provided conform to client requirements and or standards
• Similar with the Onsite Engineer position but service is provided over the phone only
Contact World Inc., Pasig City, Philippines
November 2002 – August 2003
Technical Support Representative (DELL Computers Campaign) Responsibilities:
• Performed network diagnostics on customer LANs, and carrier networks to identify root causes of problems
• Resolved assigned trouble tickets
• Consulted with customers, asking probing questions to drill down to the root of a specific problem or request
• Analyzed reported information and identify the proper solution must be implemented
• Documented problems and solutions before, during and after resolution
• Tested solutions to validate that the customer's request has been fulfilled
• Utilized software toolset to identify and resolve customer problems
• Escalated issues to the next level when common solutions do not work
• Created awareness of newly discovered issues within the system AMA Computer Learning Center, Quezon City, Philippines August 2002 –November 2002
Computer Lecturer
Responsibilities:
• Trained students on the correct and effective use of various computer programs or systems
• Developed structured lessons to increase the student's ability to use the various programs and computer systems
• Met with colleagues and department heads to develop a curriculum that meets the needs of the students
• Researched, learned and worked with the various new programs on the market that is requested in training
New Horizon Computer Learning Center, Makati City, Philippines May 2002 – June 2002
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Computer Lecturer
Responsibilities:
• Met every class session promptly and ready for that sessions instruction
• Coordinated and implemented of instruction in an orderly and professional manner
• Set-up and cleaned-up classroom at the beginning and at the end of each class/session
• Confirmed that all materials are ordered and prepared for class sessions
• Confirmed necessary arrangements for refreshments for the class sessions
• Coordinated and implemented of one-on-one instruction in an orderly and professional manner
• Developed and maintained relations with various clients in the local business community
AMA Computer Learning Center, Pasay City, Philippines May 1998– November 1998
Laboratory Facilitator
Responsibilities:
• Assisted students in the computer laboratory for the purpose of providing instruction on the use of computer hardware and software
• Configured peripherals and shared devices within computer laboratory for the purpose of ensuring
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