Customer Service Manager
Resume:
Regina Singh
***** ******* *****, *******, ** ***30
***************@*****.***
Objective: To Obtain a position as an Account Manager
Skills:
Management & Supervision
Excellent Customer Service
Management & Supervision
Trilingual, Tri-literate English, Hindi, Punjabi
Training
Microsoft Word, Excel, and Powerpoint
Time Management
EXPERIENCE HIGHLIGHTS:
Assistant Manager, DVR Unlimited Inc., Modesto, CA06/09 - Present
Assisted in managing daily operations of a surveillance and Dish Network business. Trained, supervised and scheduled employees. Generated and maintained accounts, provided billing, collections and record keeping. Maintained customer relations and resolved all issues. Generated sales by cold-calling business to business, sales and face-to-face presentations.
Account Manager, Hub International Insurance Services, San Ramon, CA 11/14-03/15
Worked with mid-large size commercial accounts. Preparing proposals to meet coverage requirements
for customers risks. Provides advice and recommendations to Producers and customers based on
specific and technical knowledge of insurance markets and products.
Consulted with customers to evaluate their needs and determine appropriate coverage.
Negotiated policy terms and coverage with carrier and customer.
Occasionally reviews and issues policies (produces) for specific accounts.
Compile and summarize pertinent data onto underwriting worksheets.
Set up policy files within established format in Sagitta. Routes risk-involved matters
that are beyond assigned authority to Producer for evaluation. Consulted manuals to determine
rate classifications, performs rating calculations, and assigns rates to pending applications.
Enters and maintains data in Sagitta and Imageright. Consults manuals to determine rate classifications,
performed rating calculations, and assigned rates to pending applications. Entered and maintained data in Sagitta and Image right. Sets up and maintains policy renewal system.
Account Service Representative, Liberty Mutual, Pleasanton, CA 08/07 - 06/09
Acted as liaison and initial contact, reviewed and analyzed customer accounts. Made presentations for mid to large commercial clients. Coordinated activities for all departments, compiled portfolios, updated all account records, notified clients for certificate renewals. Monitored accounts for adequate coverage.
EDUCATION:
Public Administration, San Diego State University, San Diego, CA Bachelor of Arts
Licenses: Life, Property and Casualty Insurance
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