Sales Customer Service

ALFREDO J. CORDERO

SAP BUSINESS TECHNOLOGY

********.***@*****.*** cel: 954-***-****

SUMMARY

Experienced in Information Systems Technology, SAP Enterprise System, business processes analysis, design and implementation. I have accomplishments in the functional areas of SD, MM and CS, Order Fulfillment, Logistics Execution (LE), Procurement, Inventory Management, and Aftermarket Sales and Services. Also, Operations Management, Sales Reporting and problem solving.

SAP CAREER HIGHLIGHTS

Ten successful SAP full life cycle implementations.

SAP project industry experience in telecommunications, computer, consumer goods, aerospace & defense, oil & gas, pharmaceutical, transportation & services, electronics.

Experienced as a SAP Solution Consultant in the areas of Customer Relationship Management (CRM), Sales & Distribution (SD), Logistics Execution (LE), Materials Management (MM) and Service Management (CS).

SAP Experience in new implementations, upgrades, migrations, global roll-outs, adding new business process, optimization and extended applications.

Certified SAP ECC 6.0

Experienced with ASAP Methodology

SAP implementation experience in USA, and LATAM Countries.

Languages: Fluent in English and Spanish. Basic French.

OTHER SKILLS SUMMARY

Business reengineering experience.

“Big 4” consulting experience (KPMG over 3 years).

Experienced with Make to Stock, Make to Order and Assemble to Order environments.

Experienced with Demand Planning, ATP check, Inter-company Order Processing, GTS functionality.

Experienced with ‘Order to Cash’ and ‘Aftermarket Sales & Services’ business processes.

Experienced with Maintenance, Repair and Overhaul related MRO Business processes.

Experienced with Material Master Definition, Customer/Vendor Management, Purchasing, Inventory Management business processes and all associated Account postings and Configuration.

Experienced in ERP system design, implementation, support and administration.

Data modeling experience.

Experience setting policies, procedures, and documentation standards.

Experience in building Assessment of SAP Business Operations for B.P. improvements.

Experienced writing of functional/technical specifications for new developments in SAP, Program testing, the new developed functionality as well as Training end-user.

Experienced with Software Testing tools.

Experienced in full SAP system implementations. Use of ASAP methodology, from gathering requirements, blueprint design, Configuration, System Integration Testing, Cutover plan and Documentation of Business process procedures and Post go-live support.

Experienced as a facilitator for SAP America Formal Education as well as SAP project implementations.

Proven business leadership in complex global implementations, Customer Service/ Logistics /Business/IT business background.

Experienced in using Six Sigma tools.

Knowledge of ARIS Design.

Experienced in Microsoft project and Office tools, Visio, Access, etc.

EXPERIENCE

RBI (Burger King & Tim Hortons) SAP system Integration. Miami, FL 08/2015 to present

Assignments related to a Global system integration of Burger King and Tim Hortons Business Operations. I was responsible for business process ‘Purchase-to-pay’. Process standardization and alignment from Purchase requisition to Purchase order approval including Vendor master data, Pricing and related tax requirements. This includes Process validation, system configuration, testing, and development of functional specifications for enhancements related to PO approval process. Data mapping for initial upload of Vendor master and Purchase orders. Change management in P2P process. Go-live support.

EPSON America Long Beach, CA 11//2014 to 04/2015

SAP Service Management Lead Consultant

I was responsible for providing functional and SAP experience in the areas of SM as well as SD/MM/LE and ensure all business scenarios in Aftermarket Sales and Repair Services and contracts were covered for North LATAM countries as well as legal requirements for compliance in each Country. Factura electronica and Pedimento number control on serial numbers for Mexico.

Validation and testing business scenarios / integration points within a B2B solution used by Repair Service centers across the region, Training documentation and facilitator for end-user training. Cutover plan. Post Go-live support on all end-to-end Services Operations. I was able to leverage and create scale across North LATAM countries and North Americas’ region by driving standardization.

HOERBIGER Deerfield Beach, FL 01/2014 to 10/2014

In my permanent role as a Business Process Leader – (Americas), I was responsible to provide strategic, work process and system support in the functional areas of Sales and Distribution and Materials Management. By design this role was meant to leverage and create scale across countries and regions by driving standardization and the benefits that come with a standard approach (fewer more consistent business process procedures and training materials, greater leverage of SAP functionality, faster learning on the part of the user community, more robust controls, etc.). Also, I was responsible Master data control and maintenance.

In addition, I was a key resource for multi-functional projects and change management initiatives.

US Pipe & Foundry Hoover, AL 07/2013 to 12/2013

I was responsible for a Business process improvement exercise in the supply chain business areas, Sales and Distribution, Logistics Execution, Materials Management and Production. Business process assessment and standardization. Work process audits. Create/Maintain Training/Documentation and define base conditions and KPI measures

CAMERON (Oil & Energy), Houston, TX, USA 05/2012 to 11/2012

SAP SD/SM Lead Consultant

Project scope was an SAP Global template roll-out to one of the facilities located in Iraq.

Gathered country’s legal requirements, develop a Blueprint document, System configuration in SD and SM. Business scenarios definition and System testing, Business process documentation, training and system support to end-users. SAP ECC 6.0

PIONEER Electronics, Long Beach, CA, USA. 08/2011 to 03/15/2012

SAP SCM – SD, LE MM, SM (Customer Service)

The Project scope was to implement SAP R/3 at Pioneer Electronics of Mexico.

Covered all activities and tasks associated to the Rollout of SAP R/3 system implementation. I was responsible for all Logistics Requirements; SD/LE/MM/SM; From gathering Country’s legal requirements, develop Blueprint document, System configuration and writing functional/technical specifications for data interfaces with third party systems and new print-out documents. Compliance with legal requirements. Also, I was responsible for System Testing, Business process procedures documentation, End-user Training and System Support. SAP 4.7

Hewlett Packard, Plano, TX 02/2011 to 06/2011

SAP SD

Consultant on HP’s global SAP project COMPASS. This project was at deployment phase and was the primary SD support for Customer and Materials master as well as Sales, Shipping and Billing functionality in the Business area of ‘Enterprise Systems’.

Covered all activities and tasks associated to the deployment phase of the system implementation for the Americas Region. Responsible for writing functional/technical specifications of new functionality or modification of existing functionality, System testing, Business process documentation and System support to End-users. SAP ECC6.0

Telvent North America (Abengoa’s Holding Group), Houston, TX 02/2010 to 10/2010

SAP Team Lead

SAP Team lead for Customer and Materials definition as well as Sales, Shipping and Billing functionality for a Technology business.

This project was the USA rollout, part of Abengoa holding Company Group Global SAP R/3 implementation. I covered all activities and tasks associated to each phase of the project, including project preparation, business model blueprint and scope, business process documents, baseline configuration, integration testing, Data load, Develop functional specifications for new functionality, System testing and System support. SAP ECC 6.0

PDVSA (Oil & Gas), Venezuela 10/2009 to 02/2010

SAP SD and MM

Responsible for the implementation of the customer rebate programs.

Assignments covered responsibilities for project planning, SD definition of activities and tasks. As a SD consultant, I was responsible for supporting the definition of business requirements, designing the new business rebate process and SD configuration including G/L account determination and postings. I was also responsible for system integration testing, writing functional/technical specifications for calculation subroutines programs, initial data load programs, for helping in developing end-user training and providing SAP knowledge transfer to users and after go-live support.

Nokia, Dallas, TX and Reynosa (Mexico) 10/2007 to 03/2009

SAP Team Lead & Project Manager in the areas of SD and MM

Implementation Inter-company order processing for a new line of products. Mexico Ordering Mgmt, Shipping products from UK and Netherlands directly to Mexico Customers, Inter-company Billing and corresponding local invoice to Mexico Customers. Business process procedures documentation and end-user training.

Business assessment for the American Market. (Mexico, Brasil and USA Plants)

As a Project Manager, I have covered responsibilities for project planning, definition of activities, tasks and team member coordination. Additionally, I was responsible for Team Coordination with Business Process owners and end-users in several functional areas for gathering requirements and rules, Validation of all business transactions in Order-to cash process (including Aftermarket business processes) and related materials (finished products and components) at the Manufacturing site in Reynosa, Mexico.

As a Team lead, I was responsible for developing the definition of business requirements in the areas of Operations and Logistics, Trade Compliance, FSP and TAX, SAP /EDI /Other related Systems and Legal for new products as well as products to be repaired. I was responsible to create business concept document including the To-Be SAP R/3 system configuration.

Henkel, Cleveland, OH 08/2006 to 07/2007

SAP Team Lead SD Consultant

A full SAP R/3 system implementation in sales and distribution functionality for this consumer goods corporation in North America. I did perform analysis and configuration on customer data and customer hierarchies.

Primary business resource in the areas of Pricing, Rebates, Commissions and Customer Billing processes. Also, a primary system contact for data conversion and load to SAP. I supervised 2-3 members of the pricing team. Develop of business process procedures as well as end-user documentation.

This implementation was part of a global rollout of SAP R/3 system.

Coats, Mexico City, MX 09/2005 to 03/2006

SAP SD Team Lead

Responsible for a SAP R/3 system implementation in sales and distribution functionality for one of the subsidiaries located in Mexico City (Mexico). Business process such as Sales order processing, regular customer orders, Consignments, third-party orders, Customer Returns, etc. Functions such as Material Availability, Credit check, Customer allocations, etc. Logistics execution for Inbound and Outbound deliveries, Generation of Output documentation for trade compliance (Import /Export documentation) for either customers or intra-companies located in USA, Billing process and generation of Customer invoice, in compliance with Mexico’s regulations. I was responsible to develop functional specifications for additional reporting. And, I was responsible for developing all SD and Master data. Training provided to business process owners.

This implementation was part of a global rollout of SAP R/3 system.

Honeywell, Phoenix, AZ 03/2005 to 09/2005

SAP SD Team Lead

Provided SAP Consulting in the areas of Sales and Distribution and Customer Service for a Corporation in the Aerospace & Defense industry in the Aftermarket Sales, Spare parts and Services.

Responsible for gathering requirements and GAP analysis process: customer master, sales data in material master, sales order processing related to MRO business processes; such as standard/rush customer orders, consignment orders, cash orders, Customer and Vendor contracts, Federal regulation Compliance. Customer instructions and Contract compliance in leasing, inter-company orders, third party orders and customer returns/repairs including Service orders, Service notifications, Repair task definition. EDI messages in sales ordering. Standard delivery processing included picking, packing, labeling, inventory update, EDI messages in shipping, drop shipments and inventory transfer between plants; Pricing, Credit management and billing processes such as resource-related billing.

Volvo, (Aerospace & Defense) Boca Raton, FL 08/2004 to 03/2005

SAP SD/MM Consultant

Managed a full SAP R/3 system implementation in Sales and Distribution functionality in their Division of Spares & Services for a SAP R/3 4.7 and CRM project implementation.

Responsible for testing all supply chain functionality in the system. MRO business processes. This included sales and distribution, purchasing products and third party contract / services (for aftermarket services such as third party contract for products to be repaired), pricing, vendor master file, inventory management, quality assurance, inbound /outbound deliveries, CRM functionality and its interface with SAP R/3. Also responsible for developing all cross business scenarios, business cases, templates, test data, etc. and for end-user training and after go-live support.

Novartis (Contact Lens Division), Duluth, GA 03/2004 to 07/2004

SAP SD Team Lead,

Consulted in shipping and distribution functionality. This project was a Global SAP R/3 implementation. Within the business processes of Logistics Execution and Billing.

Covered all activities and tasks associated to each phase of the project, including project preparation, business model blueprint and scope, business process documents, baseline configuration and integration testing.

DHL, Fort Lauderdale, FL, Argentina and Mexico. 05/2003 to 02/2004

SAP SD Team Lead

A SAP system implementation for a package delvery and logistics company for their Latin American business. First implementation was Argentina with roll-out to Mexico.

Responsible of the design and implementation of system interface between SAP R/3 and Legacy systems by using Customer Billing functionality in SAP SD and being able to update automatic financial postings in SAP R/3. Team Coordination with Business Process owners in Local Countries for gathering requirements, Validation and Testing.

This included design of the business model considering all legal regulations across the Latin America region, business process improvements, SAP R/3 baseline configuration and interface implementation. System Testing, Go-live and support after going-live.

LVMH Group, New Jersey, NJ 03/2002 to 02/2003

SAP SD/MM team lead,

Responsible of the implementation of SAP R/3 Logistics functionality.

Customer master, sales order processing, shipping billing, customer returns, purchasing, pricing, vendor management, receiving, invoice verification & inventory management. EDI functionality.

ASAP methodology was selected to do the full US implementation.

Oversaw all activities and tasks associated to each phase of the project, including project preparation, business model blueprint and scope, business process documents, baseline configuration, integration testing, training and cutover plan, etc.

In addition, I was in charge of developing functional specifications for new enhancements, data load programs, new reports, forms etc.

Also, I produced the end-user and business model configuration documentation.

Nokia, Dallas, TX 01/2001 to 12/2001

SAP SD/MM Team Lead

Global inter-company product order processing.

Global direct retail delivery processing in the US market.

These assignments covered responsibilities such as project planning, definition of activities, tasks, and team member coordination. Was also responsible for supporting the definition of business requirements, designing the new business model, creation of the business concept document and SAP R/3 system configuration.

Lucent Technologies, Matamoros, Mexico 09/2000 to 12/2000

SAP SD Team Lead

Assignments and responsibilities were as follows:

Team management (eight people) in the SD/SM team.

Project plan management in the areas of sales & distribution and service management.

Identification of system interfaces, GAP analysis.

Identification /evaluation of new business requirements and business issues.

SD and SM configuration for sales and customer service (Aftermarket Services):

oLogistics organization definitions and material and customer master file, functional locations, etc.

oSales orders types, sales contracts, service agreements/contracts and service orders, service notifications and warranties.

oPricing, material availability, customer credit check, deals, promotions and payment terms.

oShipping, various delivery types, single and grouped deliveries, transportation planning and route definition and determination and delivery scheduling etc.

oBilling, various billing types, Repair billing (fixed value / resource related billing).

Writing of functional/technical specifications for data interface between SAP (shipping & transportation) and third party system for legal documentation required by Mexico and US customs offices to satisfy requirements of NAFTA. Program testing.

Data-load definition of sales and service orders.

System integration test and documentation of business procedures for SD and SM.

Planning & scheduling of end-user training.

Design of training materials (End-user, Facilitator guides and Presentation).

Definition of SAP profiles based on user roles.

e-INTEGRATORS, Boca Raton, FL. 04/2000 to 09/2000

SAP Business Analyst (SD, MM, FI)

Responsible for developing a B2B solution for a flower trading corporation. Managed and configured SAP business components of sales & distribution (SD), material management (MM), financials (FI).

Handled integration points between SAP and the developed internet solution.

EDS Consulting, Dallas & Mexico 09/1998 to 12/1999

SAP SD Consultant

Responsible for the implementation of SAP sales & distribution (SD) functionality as a part of a business model definition to be developed for a world-wide consulting firm. Involved business components: PP, MM, SD, FI, CO, HR, BW.

KPMG Peat Marwick, Fort Lauderdale, FL 06/1994 to 08/1998

SAP SD/MM Team Lead

Clients: Pirelli, Tyson Foods, Acer Computer, Philip Morris, Hylsa

Developed my skills in SAP implementation, project management, PI Manager (KPMG-SAP implementation methodology) and business process reengineering.

Managed the business process "order to cash" that included the business components of sales & distribution (SD), materials management (MM), account receivables (FICO), profitability analysis (FICO) and related master files.

Assignments covered responsibilities for project planning, definition of activities, tasks, and team member coordination.

Responsible for supporting the definition of business requirements, designing the new business model, best practices evaluation and application and SD configuration, SAP knowledge transfer to users, system integration testing, writing specifications for permanent interface programs, load data programs, helping in developing end-user training and providing ‘go live’ support.

Performed successful full system implementations in the computer, cigarette, automobile and steel manufacturing companies.

Served as a team lead covering project management in areas of SD/MM.

oOrganizational structure: internal and external sales structure definition.

oProduct & customer file definition; non-government and government customers.

oSales order processing, pricing, accrual determination, credit management, ATP.

oShipping, delivery, picking, packing and inventory update processing

oBilling, processing, invoicing, returns, debit and credit processing.

oSales order processing (inquires, quotations and sales orders received by SFD or by EDI interface)

oPricing, deals, promotions, other conditions as rebates for non- government and government customers.

oCustomer product number order entry.

oShipping and transportation, delivery processing, picking, packing and inventory update.

PDVSA (Oil & Gas), Venezuela 06/1985 to 06/1994

Business Analyst

Worked in Programming, System Implementation, System Administration and Support.

Responsible for project planning, definition of activities, tasks, and team member coordination.

Worked in the Materials Management Division, providing system’s support for the company at four different geographical locations. Defined business requirements, designed and enhanced new business processes. Responsible for the system’s knowledge transfer to users.

EDUCATION

A Bachelors Degree in Information Systems. UCLA, Venezuela

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