Customer Service High School

William J. Metcalf

Mobile: 631-***-****

**************@*****.***

San Diego, CA 92126

SUMMARY OF QUALIFICATIONS

Strong leadership/management skills Excellent multi-tasking/stress management abilities

Exceptional written and verbal communication skills Strong work ethic with a desire to learn

Strong problem solving skills Works well individually or as part of a team

Mechanically inclined, able to adapt to various tasks Dependable individual with the willingness to succeed

Experience working in high demanding environments Takes initiative, leads groups with confidence

PROFESSIONAL EXPERIENCE

HOCKEY TRON/WHOLESALE SPORTS

San Diego, CA Feb. 2014 - Present

Warehouse Manager

Train and supervise new/existing staff members

Coordinate incoming and outgoing stock, deliveries and logistics

Inspect pallets to load containers/trucks for delivery to all destinations

Maintain communication within company including daily/weekly evaluations and team meetings

SKATE SAN DIEGO SPORTS ARENA

San Diego, CA Jan. 2015 - Present

Head Official

Detect infractions of rules and decide penalties according to established regulations

Officiate at high level competitive sporting events

Ensure safety by training new Referees to standards

Maintain a safe/clean environment on and off the rink

Help organize and lead summer camps/hockey clinics

MONKEY SPORTS INC.

Irvine, CA June 2012 – Feb. 2014

Sales Associate

Perform hockey skate repair and maintenance

Sporting equipment salesman (hockey, lacrosse and baseball)

Answer phones, take orders, collect product in a timely fashion for order pickup

Organize equipment and apparel to be readily found and sold in a 25,000 Sq. Ft store

WILLIAM J. METCALF PLUMBING & HEATING

Sound Beach, NY June 2006 – Apr. 2012

Supervisor/Mechanic

Priced out commodity projects and generated proposals for distributors in various locations on the east coast

Managed LIRR/NYCTA contracts, including billing and service

Handled all customer service calls for repair. Coordinated schedule with Director of Operations

Coordinated with our logistics/plant manager on projects that were being shipped from manufacturing

Submitted compliant monthly requisitions/invoices and change order requests to contractors for approval

Accounts Payable, Accounts Receivable and Insurance Requirements compliance

EDUCATION

Bachelor of Science – Business/Hospitality Management

University of Massachusetts, Amherst MA - September 2014 – Present

Associates Degree – Liberal Arts

Golden West College, Huntington Beach, CA September 2012 – May 2014

High School Diploma – Advanced Regents

Rocky Point High School, Rocky Point, NY September 2002 - May 2006

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