Manager Customer Service
Resume:
Colleen Youngberg
P.O. Box ***, Brigus, NL A*A *K0
Phone: 709-***-****
E-mail: ******************@*****.***
Business Management/Human Resource Management
Energetic, reliable, and adaptable professional with a solid understanding of human resources and business management. Excellent communication and presentation skills. Proven ability in creatively identifying methods of improving staff productivity while increasing morale.
Education: Graduate Dec 2015
Business Management/Human Resources Management
Keyin College, Carbonear, NL
Experience
Inbound Call Agent Tacamor
Bay Roberts, NL
2012 – 2013
Sales Manager Travellers Inn
St. John's, NL
2007 – 2011
Sales Manager/Conference Service Manager Quality Hotel & Conference Centre
Grande Prairie, AB
2004 - 2007
Skills
Exceptional leadership skills developed while serving in the Canadian Armed Forces and working in the hospitality industry
Excellent written and verbal communication skills developed through experience in customer service
Flexible team player who prospers in a fast-paced work environment
Handle day-to-day operations of a Sales Department, including but not limited to, budgeting and working with all departments to ensure client requirements were met
Responsible for prospecting new business while maintaining the needs of current clientele
Investigate complaints within a hotel regarding staffing and guest issues insuring timing acceptable solutions were met for both and satisfaction was achieved
REFERENCES
Natasha McCarthy General Manager
Director on the Parkinsons Society Maritime Region Board
7l - 48 Road Route 5 Mount Albion, PE C1B 3J9
********@*******.***
Lynn Jeffers-Blake
Faculty Supervisor
8l LeMarchant St, Carbonear, NL A1Y 1A9
*********@**********.***
Delphine Mugford
General Delivery, Makinsons, NL A0A 2X0
********@*******.***
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