Customer Service Human Resources
Resume:
Kim Kaufman
St. Paul, MN *****
*************@*****.***
Motivated and accomplished office manager and administrative professional. Attentive to detail, able to take initiative, prioritize multiple tasks and manage workload; Resourceful team player with can-do attitude
EDUCATION
Master of Business Administration Anticipated Graduation: September 2016
Human Resources Emphasis
Colorado Technical University
Bachelors of Science, Business Management Graduation: March 2014
Human Resources and Organizational Leadership Emphasis
Rasmussen College
SKILLS AND KNOWLEDGE
• Training
• Customer Service
• Good communicator
• MS Office
• Change Management
• Conflict Resolution
• Interpersonal Skills
• Multi-Tasking
WORK EXPERIENCE
Certified Pharmacy Technician March 2015 - current
Medix Staffic – Prime Therapeutics
Outbound calls to clinics with intent to obtain new prescriptions, clarification, and other information
Inbound calls from clinic staff, patients, outside pharmacy staff, and other Prime staff solving problems, gathering data, and communicating with pharmacists, obtaining prescription refills.
Assist in managing reference categories ensuring timely outreaches are attempted
Certified Pharmacy Technician II August 2011- February 2015
HealthPartners Woodbury, MN
●Developed and presented a training curriculum on a pharmacy process to 10 technicians, resulting in a simplified procedure, reduced errors, and maintained compliance with insurance companies
●Provided customer service by answering patient questions, completing orders, and worked closely with other pharmacy and clinic staff to optimize patient care
●Resolved third-party billing issues, utilizing communication and problem solving skills
●Created daily cash deposit for bank, inputted data into Lawson accounting program
●Communicated with pharmacist on patient medication and dosage to ensure patient safety
Pharmacy Customer Service Rep June 2008- August 2011
HealthPartners Mail Order Pharmacy Eden Prairie, MN
●Assisted patients with ordering medication, answering questions, and redirecting to pharmacist
●Manage billing of third party insurance and collaborate with physicians to submit prior authorizations for patient medication management
●Answered and redirected approximately 100 calls per day resulting in orders or customer education
Senior Veterinary Technician December 1999- June 2008
University of Minnesota Veterinary Medical Center St. Paul, MN
●Supervised a team of six people within call center resulting in positive work environment and a productive team with high customer satisfaction
●Scheduled surgery consultation appointments with appropriate surgeon in fast paced hospital
●Liaison between surgeon and client, answering client questions, providing clear description of recommended procedure, and communicating action steps for clients’ involvement in after care
●Effectively managed clients in high stress situations to ensure that pets and client concerns were properly registered and documented to ensure that the best medical attention was delivered
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